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At Home Call Center Jobs in Boca Raton, FL (NOW HIRING)

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At Home Call Center information

See Boca Raton, FL salary details

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How much do at home call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for at home call center in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is an at home call center job?

In an at home call center job, your responsibilities are to provide customer service for orders, accounts, or technical support. You may assist customers experiencing problems with billing or shipping, verify or modify orders, and take note of issues that you pass on to your supervisor. As a remote customer service agent, you typically work from home or another setting outside of a traditional office and use virtual platforms, such as telephone, video, or online chat, to perform your duties.

What is an at home call center job?

At home call center jobs are positions where individuals handle customer service, sales, or technical support calls from their own homes, rather than working in a traditional office-based call center. Employees or independent contractors use computers, headsets, and internet connections to communicate with customers on behalf of companies. These jobs often offer flexible schedules and can be either full-time or part-time, making them appealing for people seeking remote work opportunities. Most positions require good communication skills, a quiet workspace, and basic computer proficiency.

What are some common challenges faced by at home call center representatives and how can they be managed?

At Home Call Center representatives often face challenges such as maintaining focus in a home environment, managing time effectively without direct supervision, and handling technical issues independently. To overcome these, it's important to create a dedicated workspace free from distractions, establish a clear daily routine, and familiarize yourself with troubleshooting basic technical problems. Regular communication with supervisors and team members through virtual meetings also helps maintain a sense of connection and ensures support is readily available.

What is the difference between At Home Call Center vs Customer Service Representative?

AspectAt Home Call CenterCustomer Service Representative
Work EnvironmentRemote, home-basedTypically in-office or remote
Required CredentialsBasic computer skills, sometimes specific trainingCustomer service skills, sometimes certifications
Industry UsageCommon in telecommunication, retail, techWidespread across various sectors
Work ScheduleFlexible, depending on employerStandard or flexible hours

At Home Call Center jobs focus on remote customer support, often requiring specific technical skills and offering flexible schedules. Customer Service Representatives work in various settings, including in-office or remote, with similar skill requirements. Both roles serve customer needs but differ mainly in work environment and setup.

More about At Home Call Center jobs

What are the most commonly searched types of Call Center jobs in Boca Raton, FL?

The most popular types of Call Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for At Home Call Center jobs?

Cities near Boca Raton, FL with the most At Home Call Center job openings:

At Home Call Center jobs near you

Call Center Manager

NATIONAL FLOORS DIRECT INC

Boca Raton, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Overview:

National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience.

We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives.

In this role, you will be a leader, a crucial customer touch point, and a representative of the National Floors Direct brand. You will be responsible for receiving inbound calls and making outbound calls from customers regarding their needs and purchase of new floor-coverings.

Responsibilities:

•    Managing, leading, and engaging a mid-sized team.

•    Handling inbound calls and making outbound calls.

•    Engaging with prospective customers regarding their floor covering needs.

•    Passionate about delivering a great customer experience.

•    Providing a positive and informative customer experience.

•    Use internal tools to document all customer touch points and communications.

•    Availability to weekends.

•    Ability to build rapport with customers.

•    Contribute to the achievement of team goals and outcomes.

•    Participate in regular training and development meetings as required.

•    Represent the brand in line with our mission of delivering an amazing customer experience.


Qualifications:

•   5+ years of Call Center, Customer Service, or other customer facing experience.

•    3+ year of leadership experience.

•    Familiarity with Customer Relationship Management (CRM) software and best practices.

•    Technologically proficient,

•    Excellent listening and communication skills.

•    Must possess a positive, can-do attitude.


Benefits and Compensation:

•    Performance Bonuses

•    100% Paid Training

•    Medical Insurance

•    Dental Insurance

•    Vision Insurance

•    Flexible Schedules

•    Employee Discounts

•    Paid Time Off (PTO)

•    401k


What Our Employees Say About Us?

•    Indeed Employee Reviews: 88%

•    Glassdoor Employee Reviews: 96%


What Our Customers Say About Us?

•    Consumer Affairs Customer Reviews: 90%

•    Trustpilot Customer Reviews: 90%

•    Houzz Customer Reviews: 94%

•    Google Customer Reviews: 94%


How Our Call Center Managers Are Set Up For Success?

•    Ongoing Training

•    Learning and Development

•    Career Pathing

•    Opportunities for Growth

This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Call Center function, as well as the organization as a whole. If you are committed to achieving your personal and professional goals – all while having the flexibility to design your own schedule, this could be the best next career step for you.

National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.


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