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Call Center Associate Jobs in Rhode Island (NOW HIRING)

Brownhealth

Call Center Contact Supervisor

Providence, RI · On-site

$50K - $83K/yr

Under the general supervision of the Contact Center Manager, coordinate the activities of the Call Center and supervise the Contact Center Associates and Clinic Schedulers. Participates in the ...

Brownhealth

Call Center Contact Associate

Warwick, RI · On-site

$18 - $25.82/hr

SUMMARY Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

Brownhealth

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

SUMMARY Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

Apex Systems

Call Center Representative

Lincoln, RI

$15 - $18.75/hr

Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS ...

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Call Center Associate information

See Rhode Island salary details

$8

$16

$20

How much do call center associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call center associate in Rhode Island is $16.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the most commonly searched types of Call Center jobs in Rhode Island?

The most popular types of Call Center jobs in Rhode Island are:

What cities in Rhode Island are hiring for Call Center Associate jobs?

Cities in Rhode Island with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,141 per year, or $16.4 per hour.

Call Center Contact Supervisor

Brown University Health

Providence, RI

$50K - $83K/yr

Full-time

Posted 24 days ago

Brown University Health rating

6.9

Company rating: 6.9 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

459th of 887 rated healthcare providers

Job description

SUMMARY Under the general supervision of the Contact Center Manager, coordinate the activities of the Call Center and supervise the Contact Center Associates and Clinic Schedulers. Participates in the development of policies and procedures related to assigned departmental activities, including process improvements. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. RESPONSIBILITIES Interviews, hires, assigns, trains, and evaluates staff.

Provides guidance and enforces a continuous Contact Center Associate training program. Analyzes employee productivity reports, absence reports, and performance for quality and performance improvement. Maintain a procedure manual to define the Contact Center and the Contact Center associates' responsibilities.

Recommend and draft new or revise policies and procedures as needed. Conducts periodic individual and/or group staff meetings; maintains minutes. Keep all sources of information updated, orderly, and accessible.

Respond to and resolve customer (internal and external) complaints about Contact Center services. Monitor expenses against budget; prepare payroll; order supplies. Perform duties of a Contact Center associate when necessary.

Maintain quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives. Provide a positive work environment. Provide support and positive feedback.

Must be flexible. Perform other related duties as required. MINIMUM QUALIFICATIONS BASIC KNOWLEDGE: Equivalent to a High School Diploma EXPERIENCE: Minimum 5 years of experience in a Contact/Call Center Environment.

Supervisory experience preferred. Excellent communications/language skills. Computer Skill Level: Proficient.

SUPERVISORY RESPONSIBILITY: Supervises up to 30 FTEs. Pay Range $50,523.20 - $83,345.60 Location The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906 Work Type 8:30am - 5:00pm M-F Work Shift Day Daily Hours 8 hours Driving Required No Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Apply

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