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Call Center Associate Jobs in Rhode Island (NOW HIRING)

Berkshire Bank

Call Center Manager

Lincoln, RI · On-site

$55K - $102K/yr

Associate degree required or equivalent experience; Bachelor's Degree a plus Experience: * Minimum 5 years banking experience * Minimum 2 years Call Center experience * Minimum 2 years of experience ...

Brownhealth

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

SUMMARY Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

Brownhealth

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

SUMMARY: Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

Brownhealth

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

SUMMARY Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

Apex Systems

Call Center Representative

Lincoln, RI

$15 - $18.75/hr

Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS ...

Lifespan

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

SUMMARY Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

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Call Center Associate information

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How much do call center associate jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for call center associate in Rhode Island is $16.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills, often work with customer service software, and may follow scripts or protocols to ensure consistent service. The role typically requires patience, active listening, and problem-solving abilities.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What job makes $10,000 a month without a degree?

A Call Center Associate typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in call centers are usually associated with managerial roles, sales positions, or agents handling high-value clients, often requiring advanced skills, certifications, or performance-based bonuses. Most entry-level call center jobs offer lower salaries, but top performers or those in supervisory roles can reach higher income levels over time.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

Is a CSA job stressful?

A Call Center Associate (CSA) job can be stressful due to high call volumes, strict performance metrics, and the need for strong communication skills. Managing customer complaints and maintaining a positive attitude are common challenges in this role, which often requires patience and resilience.
What are the most commonly searched types of Call Center jobs in Rhode Island? The most popular types of Call Center jobs in Rhode Island are:
What cities in Rhode Island are hiring for Call Center Associate jobs? Cities in Rhode Island with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Rhode Island as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,141 per year, or $16.4 per hour.
Call Center Associate Banker {170180}

Call Center Associate Banker {170180}

A-Line Staffing Solutions LLC

Lincoln, RI • On-site

$26/hr

Other

Posted 11 days ago

Job description

A-Line Staffing is now hiring a Call Center Associate Banker (2nd shift) in Lincoln, RI . The Call Center Associate Banker would be working for a Fortune 500 company and has career growth potential. Full time / 40+ hrs/wk.

If interested in this Call Center Associate Banker (2nd shift) position, contact Milos Pavlovic at 586-788-7509 or mpavlovic@alinestaffing.com Call Center Associate Banker (2nd shift) Compensation: pay $26.00/hr Call Center Associate Banker (2nd shift) Highlights: Direct Hire; required availability: Tuesda y–Friday 12:00 PM–9:00 PM + Saturday 11:00 AM–8:00 PM (includes weekends/holidays as needed) Call Center Associate Banker (2nd shift) Responsibilities Assist clients through incoming calls related to credit and short-term lending Ask probing questions to understand client needs and financial goals; recommend solutions Address servicing needs and identify sales opportunities (cards, lending, checking/savings) Create customized solutions to resolve questions/concerns and improve client experience Make referrals to internal partners when needed for additional/licensed solutions Manage risk on transactions using available tools and processes Call Center Associate Banker (2nd shift) Requirements: High School Diploma/GED; attendance mandatory first 90 days Comfortable working on-site in Lincoln, RI Comfortable receiving coaching/feedback; adaptable to change and new processes/technology Intermediate computer proficiency Strong organization, decision-making, and problem-solving skills Ability to communicate clearly, build rapport, and handle objections with empathy Call Center Associate Banker (2nd shift) Preferred Qualifications Financial services and/or banking experience Call center experience (phone/chat/video) Sales experience (cross-sell/upsell/referrals) Experience managing high client volume (ex: Personal Banker) If you think this Call Center Associate Banker (2nd shift) position is a good fit, reach out—call, email, or apply. *

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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