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Call Center Associate Jobs in Ashaway, RI (NOW HIRING)

CPCU/SFCU

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Specialist Department: Retail Operations Reports To: Call Center Manager FLSA Status: Non-Exempt Location: 350 Salem Turnpike (homebase) travel amongst branch and call center locations.

CorePlus Credit Union

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Specialist Department: Retail Operations Reports To: Call Center Manager FLSA Status: Non-Exempt Location: 350 Salem Turnpike (homebase) travel amongst branch and call center locations.

Brownhealth

Call Center Contact Associate

Warwick, RI

$18 - $25.82/hr

SUMMARY Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

New

Collabera

Call center representative

Warwick, RI · On-site

$16 - $20/hr

Administrative/Clerical - Call Center Rep The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 ...

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Call Center Associate information

See Ashaway, RI salary details

$9

$17

$20

How much do call center associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call center associate in Ashaway, RI is $17.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $18.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What cities near Ashaway, RI are hiring for Call Center Associate jobs? Cities near Ashaway, RI with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Ashaway, RI as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 27% Part Time, 1% Temporary, 2% Contract, and 3% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,638 per year, or $17.1 per hour.

Call Center Specialist

CPCU/SFCU

Norwich, CT • On-site

$16.75 - $21/hr

Full-time

Posted 23 days ago

Job description

Description:

This a full-time position with a 37.50 hour work week. Monday-Thursday 8:30-4:30, Friday 8:30-5:30 and alternating Saturdays 8:45-12:00.


Job Title: Call Center Specialist

Department: Retail Operations

Reports To: Call Center Manager

FLSA Status: Non-Exempt

Location: 350 Salem Turnpike (homebase) travel amongst branch and call center locations.


SUMMARY

The Call Center Specialist position requires an outgoing and enthusiastic professional interested in building upon new and existing member relationships in a proactive, fast paced, retail sales environment in the Credit Unions retail branches and call center. This position is responsible for processing a variety of member teller transactions while also responding to member requests via telephone and the Credit Union’s e-services platforms. Additionally, the Call Center Specialist will assist in opening new memberships and accepting loan applications for new and existing members.


ESSENTIAL DUTIES AND RESPONSIBILITIES


  1. Assists members and potential members with their requests in person or by telephone.
  2. Answers questions about products and services the Credit Union offers while also resolving problems.
  3. Identifies cross-sell opportunities and cross-sells products and services to members in person and through the telephone.
  4. Responsible for meeting sales goals and expanding the member relationship.
  5. Performs all teller functions, such as processing deposits, withdrawals, payments, transfers, selling money orders, maintaining cash drawer, and accurate knowledge of cash advances.
  6. Monitor and respond to online banking inquiries and text messaging.
  7. Prepare e-sign packages and assist members in the proper completion and electronic signing of documents.
  8. Accept loan applications in person and over the phone. Explains a variety of lending options and products to members in a professional and courteous manner.
  9. Obtain and analyze credit bureau reports, verify information, calculate debt ratios and submit loan applications in the Credit Union’s Loanwriter software.
  10. Travels among all Credit Union branch locations and the Call Center to provide support during staffing shortages.
  11. Demonstrates a strong working knowledge of Credit Union products and services and is responsible for meeting or surpassing individual sales goals
  12. Educate members on online banking and bill pay services.
  13. Performs other related duties upon request.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Requirements:

QUALIFICATIONS

  • High school diploma or equivalent.
  • One year related Call Center and financial services experience and/or training preferred.
  • Intermediate knowledge of various technical platforms including Microsoft office (excel, word etc.) with a basic knowledge of Microsoft windows.
  • Ability to work well on teams and independently while keeping internal and external service top of mind.
  • Ability to interpret a variety of instructions furnished in written, oral or schedule form.
  • Excellent communication skills.
  • Knowledgeable and proficient in the use of computers and computer software such as; Microsoft Office (Word, Excel).
  • Possess a strong sales and service mentality, desire to succeed, and good organizational/interpersonal skills with a strong member focus.
  • Demonstrates a strong working knowledge of Credit Union products and services as well as policies and procedures.
  • Reliable means of transportation.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate to high.


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