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Call Center Associate Jobs in Cranston, RI (NOW HIRING)

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$19.23 - $27.88/hr

Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key role within the organization and is focused on providing exceptional service through various ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$15.50 - $20.25/hr

Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key role within the organization and is focused on providing exceptional service through various ...

Sstar

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level: Entry Level (less than 2 years) Level of Education: Any Job Type: Full-Time/Regular Date Updated: July 09 ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$19.23 - $27.88/hr

Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key role within the organization and is focused on providing exceptional service through various ...

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties. Shifts between : Monday-Friday, 9:00am-5:00pm. Compensation : $17.00 - 17.50/hour ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties. Shifts between : Monday-Friday, 9:00am-5:00pm. Compensation : $17.00 - 17.50/hour ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties. Shifts between : Monday-Friday, 9:00am-5:00pm. Compensation : $17.00 - 17.50/hour ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties. Shifts between : Monday-Friday, 9:00am-5:00pm. Compensation : $17.00 - 17.50/hour ...

Brownhealth

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

SUMMARY: Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

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All JobsCall Center Associate JobsCall Center Associate Jobs in Cranston, RI

Call Center Associate information

See Cranston, RI salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call center associate in Cranston, RI is $16.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Cranston, RI? The most popular types of Call Center jobs in Cranston, RI are:
What cities near Cranston, RI are hiring for Call Center Associate jobs? Cities near Cranston, RI with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Cranston, RI as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,990 per year, or $16.3 per hour.

Call Center Associate

Greater New Bedford Health Ctr

New Bedford, MA • On-site

$20 - $24.20/hr

Other

Posted 5 days ago

Job description

Call Center Associate

Hot Job

New Bedford MA - New Bedford, MA 02740

Overview

Salary Range $20.00 - $24.20 Hourly Level Entry Position Type Full Time Education Level High School

Description

POSITION SUMMARY: 32 hours per week, Monday - Thursday 8:30AM - 5PM

Call center associates (CCA) are vital to the care provided to patients of the Health Center. Greeting callers in a welcoming tone, listening to the caller and understanding the reasons for their call is the first critical part of a CCAs role. After identifying the reason for the call and the caller/patients identity, our CCAs will help patients who need appointments scheduled, rescheduled or cancelled; need information about the Health Center or a provider; answer general questions that can be found in the patients record. When a CCA cannot answer a question or help the caller, he/she will transfer the call to another associate within the organization who can provide assistance. CCAs will follow all HIPAA policies and procedures as well as clinical protocols to ensure patient safety as well as secure protected health information.

ESSENTIAL FUNCTIONS:

  • Greets all callers to the Health Center promptly and in a welcoming manner.
  • Listens to the callers needs and identifies the reason for his/her call.
  • Assists patients with scheduling, rescheduling and cancelling Adult Medicine appointments.
  • In accordance with clinical and HIPAA policies and procedures, answers caller questions when appropriate.
  • Routes all other calls to the appropriate group or employee who can assist the caller.
  • Takes messages for staff as needed and ensures staff receive urgent messages within five minutes.
  • Calls answering service each morning to open switchboard and check for messages that need to be forwarded to internal departments.
  • Ensures that switchboard is turned over every evening to the answering service. Verifies the transfer was done accurately by calling the main number to see if the service picks up.
  • Uses overhead paging appropriately when unable to reach staff at their extension(s).

REQUIRED KNOWLEDGE & SKILLS:

Bilingual in English and Portuguese or Spanish is required. Must possess strong customer service skills. Prior experience as a medical secretary or medical assistant is a plus.

REQUIRED EDUCATION & OTHER CREDENTIALS:

Education : High School diploma or equivalent is required. Experience: A minimum of two years call center or customer service experience is requiredCertification/Licensure: None required. Software/Hardware: Knowledge of electronic health record software is preferred.

Qualifications
  1. High School diploma or equivalent. Minimum one year of technical training in relevant field.
  2. Ability to recognize those patients who are in distress and take appropriate action.
  3. 2-4 years experience as a receptionist working in a relevant field.
  4. Strong verbal, organizational and interpersonal skills.
  5. Preferrable Bi/Trilingual in Spanish and Portuguese.

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