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Call Center Associate Jobs in Rhode Island (NOW HIRING)

Citizens

Consumer Call Monitoring Manager

Johnston, RI · On-site

$75K - $96K/yr

Description The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer ...

Citizens

Consumer Call Monitoring Manager

Johnston, RI · On-site

$75K - $96K/yr

The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer interactions.

Citizens

Consumer Call Monitoring Manager

Johnston, RI · On-site

$75K - $96K/yr

Description The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer ...

Aspen Dental

Associate Dentist

North Smithfield, RI

$200K - $300K/yr

This opening is for an Associate Dentist. At Aspen Dental, we putYou1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Associate Dentist

North Smithfield, RI

$200K - $300K/yr

This opening is for an Associate Dentist.  At Aspen Dental, we put You 1st, offering the ... call center, learning and development, plus so much more    *Source: ADA Health Policy ...

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Call Center Associate information

See Rhode Island salary details

$8

$16

$20

How much do call center associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for call center associate in Rhode Island is $16.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the most commonly searched types of Call Center jobs in Rhode Island?

The most popular types of Call Center jobs in Rhode Island are:

What cities in Rhode Island are hiring for Call Center Associate jobs?

Cities in Rhode Island with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,141 per year, or $16.4 per hour.

Customer Service Associate / Call Center - (Summer Employment / seasonal) Friday- Monday

Ocean State Jobbers Inc.

North Kingstown, RI

$19 - $21/hr

Full-time, Temporary

Re-posted 27 days ago

Job description

Schedule:

Friday: 9AM - 1PM

Sat, Sun & Monday 9AM - 5PM

__________________________________________________________________________________________________________________________________________

Ocean State Job Lot (“OSJL” or the “Company”) is a dynamic $850+ million general merchandise retailer with a strong foothold across the Northeast and Mid-Atlantic. With over 170 stores currently and ambitious plans to reach 180 locations, OSJL offers exciting opportunities for growth and contribution. We are an opportunity-driven retailer owning over 50% of our operating locations, totaling 8 million square feet, demonstrating our stability and long-term vision. At OSJL, you will be part of a team committed to delivering exceptional value to our customers while driving positive change and a more responsible future for retail within our communities.

Job Description:

The Customer Service Associate role at Ocean State Job Lot (“OSJL” and “Company”) is responsible for handling retail store associate and customer service issues from inception to resolution. This role has electronic contact with departments across OSJL and works with a team, under the direction of the Customer Relations Manager, to provide exceptional customer service to all retail store associates and customers.

Key Responsibilities:

  • Accurately respond to and resolve retail store associate and customer inquiries and complaints on a timely basis in accordance with Company policy.
  • Handle customer service issues by telephone, in writing, and through messages and/or email inquiries from stores, escalating to the Customer Relations Manager as needed.
  • Maintain up-to-date understanding of Company policies and procedures.
  • Capture and report all customer contacts using a software application.
  • Effectively utilize virtual means to communicate efficiently and work independently under remote conditions, as applicable.

Qualifications:

  • High school degree or equivalent is required.
  • One or more years of customer service or call center experience is preferred.
  • Associate’s or Bachelor’s degree in a related field is preferred.
  • Prior retail customer service experience is preferred.
  • Proficient in Salesforce platform and Google (i.e., Sites, Slides, Drive, Docs, Sheets).

Work Environment:

  • Works on a rotating schedule primarily in a climate controlled environment with minimal safety and health hazard potential.
  • Weeknight and weekend assignments may be required.
  • Works in an office environment remaining stationary at a desk, table, or computer workstation for extended periods of time. Frequently uses near vision for reading and computer tasks.
  • May involve exposure to challenging customer interactions.
  • The role will be required to utilize a personal device to verify logins for different websites and programs.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

    #INDCorp

    The salary range for this position is between $19.00 to $21.00/hour.

    Apply