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Call Center Associate Jobs in Rhode Island (NOW HIRING)

Collabera

Call center representative

Warwick, RI

$16 - $20/hr

Administrative/Clerical - Call Center Rep The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 ...

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

... Call Center experience; banking experienced preferred * Excellent phone communication and listening skills * Ability to prioritize and manage daily workload * Ability to multi-task and work ...

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Call Center Associate information

See Rhode Island salary details

$8

$16

$20

How much do call center associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call center associate in Rhode Island is $16.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the most commonly searched types of Call Center jobs in Rhode Island?

The most popular types of Call Center jobs in Rhode Island are:

What cities in Rhode Island are hiring for Call Center Associate jobs?

Cities in Rhode Island with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,141 per year, or $16.4 per hour.

Call Center Representative

Beltone New England, Carolinas and Virginia

Warwick, RI • On-site

$401K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Great Opportunity in Warwick, RI

Hours are 8 hours per day, Monday to Friday, full time. The pay rate will be $16.00 per hour.

Join our small, close-knit team! Our Call Center environment is unique, being situated right in the heart of our home office with the other departments that support Beltone (around 30 total team members across all departments).

Our Call Center Team is just under 10 individuals. Here you aren't just a number and each person's contribution is valued. Our team is diverse, positive, hard-working and fun. They care about helping others and work well as a team to accomplish common goals. You will have the daily support of your manager, as well as your team mates. You will also have your own dedicated desk space that isn't shared, so that you can be comfortable and do your best work.

If you are interested in helping people on their journey to better hearing, enjoy a close-knit team atmosphere, – we strongly encourage you to apply.

Responsibilities:
  • Answer incoming calls and schedule appointments in computer system from various marketing pieces. This is done using a pre-approved script.
  • Handle various types of incoming calls: appointment setting for new hearing tests, consultations or service, appointment cancellations and reschedules, mail removals and transfers to other Beltone offices.
  • Capture accurate patient contact information to be entered into computer system. Information will include confidential patient information and applicable notes such as insurance type and any hearing difficulties.
  • Use Google Maps to give patients directions to local Beltone offices.
  • Read through marketing materials monthly to familiarize yourself with current offerings.
  • Track outcomes of all calls for each day to submit to Call Center Manager.
  • Adherence to HIPAA guidelines for patient privacy.
About Beltone:

Beltone was founded on the act of helping a friend with hearing loss. Since 1940, Beltone has been the most trusted name in hearing care. Our dedicated staff understands how better hearing improves the quality of life for our patients and those around them. Beltone provides quality hearing care to more people through excellent service and the most advanced hearing aid technology, based on each individual's hearing loss. It is our belief that no individual should be denied the possibility of an improved life through better hearing. Do you enjoy that rewarding feeling when you know that you helped someone? If so, this is a great opportunity for you!

Benefits:
  • Monthly Bonus Plan up to $300+
  • 401k plan and company match (after one year)
  • Medical/Dental/Vision insurance options
  • Paid time off
  • Paid holidays
  • No required weekends or mandatory overtime
  • Job training – 3 week thorough training schedule
  • Employee Assistance Program (EAP)
  • Paid lunch break, as well as up to two additional 15 minute breaks each day

Requirements

Qualifications:

  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer-oriented - Ability to take care of the customers' needs while following company procedures and policies.
  • Enthusiastic - Ability to bring energy to the performance of a task.
  • Friendly - Ability to exhibit a cheerful demeanor toward others and our prospects/patients on the phone.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain and not being hasty or impetuous.
  • Self-motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
  • Tactful - Ability to show consideration for and maintain good relations with patients and team members.
  • Tolerance - Ability to work successfully with a variety of people without making judgments.

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