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Call Center Agent Jobs in Rhode Island (NOW HIRING)

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Call Center Agent information

See Rhode Island salary details

$10

$16

$24

How much do call center agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center agent in Rhode Island is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.61 per hour, depending on experience, location, and employer.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Rhode Island?

The most popular types of Call Center Agent jobs in Rhode Island are:

What are popular job titles related to Call Center Agent jobs in Rhode Island?

For Call Center Agent jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Rhode Island look for?

The top searched job categories for Call Center Agent jobs in Rhode Island are:

What cities in Rhode Island are hiring for Call Center Agent jobs?

Cities in Rhode Island with the most Call Center Agent job openings:

What are popular job titles related to Call Center Agent jobs in RI?

For Call Center Agent jobs in RI, the most frequently searched job titles are:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Rhode Island as of August 2026, with employment types broken down into 2% As Needed, 84% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,069 per year, or $16.9 per hour.

Call Center Supervisor

Renewal by Andersen | Esler Companies

Riverside, RI • On-site

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Assist with appointment scheduling by providing hands-on support during calls.

  • Coach and guide team members to meet activity goals and recognize sales opportunities.

  • Coordinate the operations of the Inside Sales team and deliver exceptional customer service.

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 151 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 97,141 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 94%

    94% say it is easy to take sick days

    say it is easy to take sick days

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 91%

    91% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 151 Breakroom Quiz responses from their frontline employees

Job description

Overview:

We’re looking for a Call Center Supervisor to join our Inside Sales team! 

As a Call Center Supervisor for Esler Companies – Renewal by Andersen you will work hands on with a team of Inside Sales Reps. You will provide coaching and guidance on scheduling appointments with homeowners who are interested in our industry leading products and services. 

With weekly and monthly bonuses our supervisors earn an average of $80,000-$100,000 yearly. Not only do we offer great benefits and incentives, but we can build a schedule that suits your life and guarantee those hours every week! We also offer company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement, and more! 

Responsibilities:
  • Hands-on and in-the-moment assistance with appointment scheduling.
  • Coaching, encouraging and guiding teammates to meet activity goals and metrics.
  • Encourage teammates to recognize selling opportunities and buying clues by delivering our methodology.
  • Perform moderate-level supervisory work coordinating the operations of an Inside Sales team.
  • Working on a team of dedicated supervisors.
  • Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
  • This is an in-person position.
Qualifications:
  • Previous sales or call center experience preferred.
  • A drive to meet metrics and lead a team.
  • Ability to give and accept constructive feedback.
  • A proven track record of closing sales.
  • Excellent oral and written communication skills.
  • Ability to work in a fast-paced environment while multitasking.
  • Strong interpersonal skills, including empathetic listening and warm communication style.

 Benefits

  • Medical, Dental, and Vision Insurance
  • Teammate Assistance Plan
  • Tuition Reimbursement
  • 401k with 50% match up to 6% of your annual pay
  • Paid Time Off
  • Company Paid Holidays
  • Paid Volunteer Time
  • And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.


We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Posted Salary Range: USD $80,000.00 - USD $100,000.00 /Yr.

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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