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Call Center Agent Jobs in Rhode Island (NOW HIRING)

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

... Call Center experience; banking experienced preferred * Excellent phone communication and listening skills * Ability to prioritize and manage daily workload * Ability to multi-task and work ...

Aspen Dental

Bilingual Scheduling Center Agent

RI

$17/hr

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

Apex Systems

Call Center Representative

Lincoln, RI

$15 - $18.75/hr

Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS ...

Collabera

Call center representative

Warwick, RI · On-site

$16 - $20/hr

Administrative/Clerical - Call Center Rep The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 ...

Brownhealth

Call Center Contact Supervisor

Providence, RI · On-site

$50K - $83K/yr

Under the general supervision of the Contact Center Manager, coordinate the activities of the Call Center and supervise the Contact Center Associates and Clinic Schedulers. Participates in the ...

Compass

Agent Experience Manager

Charlestown, RI · On-site

$26 - $28/hr

As an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

Lifespan

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

SUMMARY: Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

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All JobsCall Center Agent JobsCall Center Agent Jobs in Rhode Island

Call Center Agent information

See Rhode Island salary details

$10

$16

$24

How much do call center agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center agent in Rhode Island is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Rhode Island? The most popular types of Call Center Agent jobs in Rhode Island are:
What are popular job titles related to Call Center Agent jobs in Rhode Island? For Call Center Agent jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Call Center Agent jobs in Rhode Island look for? The top searched job categories for Call Center Agent jobs in Rhode Island are:
What are popular job titles related to Call Center Agent jobs in RI? For Call Center Agent jobs in RI, the most frequently searched job titles are:
Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Rhode Island as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,069 per year, or $16.9 per hour.

Call Center Agent

BLACKBIRD TALENT

East Providence, RI • On-site

$15 - $20/hr

Full-time

Re-posted 17 days ago

Job description

8:30am -5:00pm (including Holidays)

Sunday & Monday off

As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.

 You will also be responsible for (but not limited to) the following:

  • Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
  • Research and train clients on all products offered. 
  • Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels. 
  • Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.                                                                 
  • Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences. 
  • Proactively advise management of impending problems or obstacles to meeting service standards. 

Qualifications

Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations.

  • 5 Years of customer service and Call Center experience; banking experienced preferred
  • Excellent phone communication and listening skills
  • Ability to prioritize and manage daily workload
  • Ability to multi-task and work independently in a fast-paced work environment
  • Computer proficiency and acumen
  • Self-motivated attitude with a desire to succeed
  • Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)