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Call Taker Jobs (NOW HIRING)

Chatham County, GA

Call Taker Trainee

Savannah, GA · On-site

$42K/yr

Call Taker Trainee Discover the best of suburban and urban living in Chatham County, Coastal Georgia. This welcoming community offers an excellent balance for living, working, and enjoying life. As ...

United Anesthesia Services, P.C.

$391K/yr

Full-Time, Call-Taker Anesthesiologist needed. Salary and partner track negotiable! Full Description: United Anesthesia Services, P.C. (UAS) seeks BC/BE, ACLS/BLS certified, anesthesiologists for ...

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CALL Taker information

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How much do call taker jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call taker in the United States is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.96 per hour, depending on experience, location, and employer.

What is a call taker?

Call takers are professionals who answer incoming phone calls, typically in emergency services, customer service centers, or dispatch operations. Their primary responsibility is to gather essential information from callers, assess the situation, and relay details to the appropriate department or personnel. In emergency settings, call takers play a critical role in ensuring timely and accurate responses by quickly prioritizing calls and providing instructions when necessary. They must possess strong communication, problem-solving, and multitasking skills to handle high-stress situations effectively.

What are the responsibilities of a call taker?

Your responsibilities as a call taker are to screen and direct incoming calls to a 911 dispatch center. In this job, you answer the phone and make a judgment about whether the call is an emergency or a non-emergency. You then communicate relevant information to an ambulance, fire department, or law enforcement precinct. Your duties may also include talking with the caller to assess their needs. Call takers can also work for different types of operations, such as taxi companies, auto towing services, and emergency repair service providers.

What are the key skills and qualifications needed to thrive as a call taker, and why are they important?

To thrive as a Call Taker, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call management systems, computer-aided dispatch (CAD) software, and sometimes basic certifications in emergency call handling are typically required. Excellent multitasking, emotional resilience, and problem-solving skills help you stand out in this role. These skills and qualities are vital for accurately processing information, ensuring quick response times, and providing effective support to callers in high-pressure situations.

What are some common challenges faced by call takers, and how are they typically addressed within the team?

Call Takers often encounter high-pressure situations, particularly when managing multiple calls during peak hours or handling distressed callers. These challenges are generally addressed through comprehensive training, strong support from supervisors, and established protocols that help prioritize calls efficiently. Many teams also conduct regular debriefings and provide access to mental health resources to help manage stress and maintain well-being. Collaboration and clear communication with dispatchers and other team members are essential to ensure accurate and timely information sharing.

What is the difference between Call Taker vs Customer Service Representative?

AspectCall TakerCustomer Service Representative
Primary RoleAnswering and routing phone calls, gathering initial informationAssisting customers with inquiries, complaints, and support via phone, email, or chat
Work EnvironmentCall centers, emergency dispatch, healthcareRetail, telecommunications, service industries
Required SkillsCommunication, data entry, multitaskingCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or dispatch trainingCustomer service certifications often preferred

While both roles involve communication with customers over the phone, Call Takers primarily focus on answering calls, collecting information, and routing inquiries, often in emergency or dispatch settings. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing support across multiple channels. Understanding these differences helps job seekers identify the right role for their skills and career goals.

How much do call takers make?

Call takers typically earn an average hourly wage of around $12 to $20, depending on experience, location, and the industry they work in. Annual salaries generally range from $25,000 to $45,000, with some positions offering additional benefits or shift differentials for night or weekend work.
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CALL Taker jobs near you
Infographic showing various Call Taker job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,197 per year, or $21.7 per hour.

Emergency Services Call Taker - EMERGENCY COMMUNICATIONS

Wichita, KS • On-site

Sedgwick County
Public Administration • 1 - 5K employees
Learn more about Sedgwick Countyexternal

$24.67/hr

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago

Sedgwick County rating

7.0

Company rating: 7.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Department:  [[cust_personnelSubarea]] 

Pay:  $20.30 per hour $42,224.00 annually  

Work Schedule:   

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.  For more detailed information, please visit our benefits page at SCBenefits.

Responsible for processing emergency and non-emergency calls. Provide the critical link for citizens to the emergency response system. Ensure that public safety personnel can respond to emergencies in a safe and timely manner. Provide emergency medical instructions to callers in need. Provide safety instructions to callers who are in dangerous situations. Document pertinent information as provided by callers. 

Exercise professionalism, compassion, and empathy in all interactions with citizens and other first responders. Call Takers should be able to adapt to unknown, unforeseen, and often extreme circumstances in real time. Exercise exceptional decision-making and problem-solving skills while adhering to policy guidelines and protocols. 

ESSENTIAL JOB FUNCTIONS:

Answer calls via telephone system; effectively interview callers by using established call taking techniques to ensure an efficient flow of information to dispatchers and other first responders
Make customer service a priority
Utilize Computer Aided Dispatching (CAD) system for call entry
Provide necessary instructions or directives to callers 

MINIMUM QUALIFICATIONS:

High school diploma or equivalent
18 years of age at time of hire
No felony convictions 

PREFERRED QUALIFICATIONS:

Bilingual 

REQUIRED PRE-EMPLOYMENT TESTING/SCREENING:

Physical
Criminal background check and pre-employment screens 

TRAINING AND PROMOTIONAL PROCESS:

New hires are first trained to manage emergency calls and are then expected to cross-train into the role of a Dispatcher when they attain proficiency as a Call Taker. Promotions are merit and performance-based. 

Call Taker ($20.30 hourly) - Starting pay.
Dispatcher I ($22.39 hourly) - Granted immediately upon acceptance to the dispatch training academy.
Dispatcher II ($24.67 hourly) - Earned after a demonstrated level of proficiency in dispatching.


Applicants have rights under Federal Employment Laws. Please find more information under the following link.  Apply for a Job | Sedgwick County, Kansas

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