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911 Call Taker Jobs (NOW HIRING)

Oklahoma City

911 Call Taker - City

Oklahoma City, OK · On-site

$22.65 - $35.06/hr

The 911 Call Taker serves as the telephone communication link between the calling party and units in the field. Essential job functions include: accurately and efficiently receiving and transmitting ...

Bell Ambulance

Dispatch Call Taker

Milwaukee, WI · On-site

Dispatch Call Taker Bell Ambulance is a progressive, client-oriented company devoted to providing ... We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more ...

Chatham County, GA

Call Taker Trainee

Savannah, GA · On-site

$42K/yr

Call Taker Trainee Discover the best of suburban and urban living in Chatham County, Coastal ... Answers emergency and non-emergency calls for service received by Chatham 911 Communications ...

City of Mesa

Public Safety Telecommunicator I

Mesa, AZ · On-site

$64K - $84K/yr

This recruitment will be used to fill vacancies in the 911 Call-Taker, Police Dispatching, and Fire Dispatching assignments. The first review of all applications will be on Monday, July 27, 2026. A ...

City of Mesa, AZ

Public Safety Telecommunicator I

Mesa, AZ · On-site

$64K - $84K/yr

This recruitment will be used to fill vacancies in the 911 Call-Taker, Police Dispatching, and Fire Dispatching assignments. The first review of all applications will be on Monday, July 27, 2026. A ...

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911 Call Taker information

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How much do 911 call taker jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for 911 call taker in the United States is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.96 per hour, depending on experience, location, and employer.

What is a 911 call taker?

911 Call Takers are emergency communications professionals who answer emergency and non-emergency calls from the public. They gather crucial information, assess the situation, and dispatch appropriate emergency services such as police, fire, or medical assistance. Their role is vital in ensuring help is sent quickly and efficiently, and they often provide instructions to callers before emergency responders arrive. 911 Call Takers must remain calm under pressure, communicate clearly, and handle stressful situations with professionalism.

What skills and qualifications are needed to thrive as a 911 call taker?

To thrive as a 911 Call Taker, you need excellent listening, multitasking, and decision-making skills, typically supported by a high school diploma and sometimes emergency communications certification. Familiarity with Computer-Aided Dispatch (CAD) systems, radio equipment, and emergency protocols is essential. Strong emotional resilience, clear communication, and the ability to stay calm under pressure are critical soft skills for this role. These abilities ensure fast, accurate information relay and effective support during emergencies, directly impacting public safety and emergency response outcomes.

What challenges do 911 call takers face, and how are they supported in handling stressful situations?

911 Call Takers often encounter high-pressure situations, such as handling multiple emergencies simultaneously or dealing with emotionally charged callers. Maintaining composure and clear communication is crucial. Most emergency call centers provide extensive training, peer support programs, and access to mental health resources to help call takers manage stress and prevent burnout. Regular debriefings and teamwork also play a vital role in supporting staff and ensuring effective response.

What is the difference between 911 Call Taker vs Emergency Dispatcher?

Aspect911 Call TakerEmergency Dispatcher
ResponsibilitiesAnswering emergency calls, gathering information, relaying to respondersCoordinating response units, dispatching emergency services, managing multiple calls
Required CredentialsHigh school diploma, communication skills, often certificationHigh school diploma, communication skills, often certification
Work EnvironmentEmergency call centers, indoors, high-pressureEmergency dispatch centers, indoors, high-pressure
Industry UsagePublic safety, emergency servicesPublic safety, emergency services

While both roles are vital in emergency response, a 911 Call Taker primarily answers calls and gathers information, whereas an Emergency Dispatcher actively coordinates and dispatches responders. Both positions require similar credentials and work environments, but their core responsibilities differ in the communication and response coordination process.

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What states have the most 911 Call Taker jobs?

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What are popular job titles related to 911 Call Taker jobs?

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911 Call Taker jobs near you
Infographic showing various 911 Call Taker job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,197 per year, or $21.7 per hour.

911 Call Taker

Huntsville, AL • On-site

Huntsville-Madison County 9-1-1 Center
Public Safety Statistics Centers and Offices • 51 - 200 employees
Learn more about Huntsville-Madison County 9-1-1 Centerexternal

$20.30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Location: Huntsville, Alabama
Department: Huntsville-Madison County 9-1-1 Calltaking
Starting Salary: $20.30 per hour with 100% Employer-paid medical insurance premiums including family coverage!
The Role: Be the Calm in the Storm
  • When someone is experiencing their worst day, you are the first voice they hear upon dialing 9-1-1. Our team is seeking 911 Operators who are motivated, responsible, and resilient individuals capable of providing quick-thinking and empathetic support. This isn't just a job; it's a vital lifeline for our community.
  • As a Public Safety Telecommunicator, you are the "first" first responder. You will manage emergency calls, prioritize the needs of the situation, and ensure responders have safety information as well as caller's emergency information needed to save lives.
What You'll Do
  • Answer & Analyze: Receive emergency calls via phone and text; determine the location and nature of the emergency. Coordinate the transfer of photos, videos, and live streams to the appropriate responding agencies.
  • Emergency Coordination: Gather primary data for medical and fire-related incidents before routing callers to the appropriate response agency.
  • Process Police Calls: For police-related emergencies, our 9-1-1 Call Takers process police calls completely utilizing a specialized computerized police protocol. This system provides a step-by-step process, ensuring that all vital information is collected and the callers receive essential, life-saving instructions.
  • Document: Efficiently enter accurate data into the system while multi-tasking under pressure.
What you Bring to the Table
  • High Stress Tolerance: You stay focused and calm even when the caller on the other end of the line is not.
  • Communication Skills: Clear voice, active listening, and the ability to extract information from frantic callers.
  • Computer and Typing Proficiency: Demonstrate strong computer skills and map interpretation abilities while maintaining necessary typing speeds during high-pressure multitasking.
  • Integrity: You understand the importance of confidentiality and public trust.
  • Flexibility: You are willing to work 12-hour shifts, overtime, and holidays.
Minimum Requirements
Required Education:
  • High School Diploma or GED equivalent.
Required Qualifications:
  • Must be at least 18 years of age.
  • Ability to type at least 25 words per minute with 80% accuracy.
  • Ability to work 6:00a.m.- 6:00p.m. or 6:00p.m.- 6:00a.m.
  • Must pass a computerized applicant test.
  • Must pass a thorough post-job offer background check.
  • Must pass a post-job offer polygraph exam.
  • Must pass a post-job offer physical examination.
  • Basic computer proficiency.
  • Must obtain and maintain Emergency Telecommunicator Certification.
  • Must obtain and maintain Emergency Police Dispatch Certification.
  • Preferred: Prior experience in customer service.
Why Join Us?
  • Competitive Benefits: 100% Employer-paid medical insurance premiums (BCBS of Alabama) including family coverage, 100% Employer-paid supplemental medical insurance, Employer-Paid Long-Term disability, Employer-Paid Term Life Insurance.
  • Optional Benefits: Dental, Vision, Short-Term Disability, pre-tax flexible spending accounts (Medical and/or Childcare), and a full cafeteria plan of other optional benefits.
  • Retirement: Full pension plan under the Retirement Systems of Alabama (Tier 1).
  • Pay Increases: Annual cost of living increases, annual longevity pay, 12 paid holidays per year.
  • Paid Training: No prior experience in emergency communications is required. You will be trained on the call handling systems, emergency protocols, and be assigned a mentor for on-the-job training.
  • Shift Structure: Staff operate on 12-hour shifts covering both day and night rotations. Day shift operate from 6:00a.m. to 6:00p.m., while night shifts operate from 6:00p.m. to 6:00a.m. Calltakers are likely to work most holidays and weekends.
  • Built-In Overtime: Your two-week pay period alternates between 36 hours one week and 48 hours the next. Any amount of hours worked over 40 hours in one week results in overtime pay. This structure provides the opportunity for built-in overtime pay based on the bi-weekly shifts, significantly boosting your annual earnings. You will have a approximately 14 days off per month, depending on your schedule for that month.
  • Other Benefits: Employee Assistance Program, 12 paid holidays each year, accrued paid sick and vacation time, paid breaks, tuition reimbursement, and other benefits available to first responders.
How to Apply
Ready to make a difference? Click the "Apply Now" button to submit your application.
Huntsville-Madison County 9-1-1 is an Equal Opportunity Employer.
Visit madco911.com to learn more about Huntsville-Madison County 9-1-1.
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