ZipRecruiter

Log In

1

Call Taker Jobs (NOW HIRING)

GovernmentJobs.com

Call Taker

Kenner, LA · On-site

Call Taker This is responsible work dealing with the public, in relation to receiving calls for Police, Fire and EMS services. Call Takers type all information into a computer terminal and answer ...

City of Winter Park

Call Taker

Winter Park, FL · On-site

$17.63 - $24.91/hr

Call Taker operates using the computer aided dispatch systems for Police, Fire and EMS services. The call taker assists the public by providing important and timely information and references to a ...

Air Evac Lifeteam

Call Taker - ComTrans

Portland, OR · On-site

$20/hr

More Information about this Job CALL TAKER (CTO) Milwaukie, OR Full-time POSITION SUMMARY Utilizing the communication program and phone system the Call Taker shall receive incoming calls from ...

PRIORITY CARE TRANSIT EMS CENTRAL

Call Taker

Dallas, TX · On-site

Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a vital impact in emergency medical services. Be part of a dedicated team in Dallas, TX, committed to ...

CONFIRE Joint Powers Authority (CA)

Call Taker

Rialto, CA · On-site

$49K - $69K/yr

The Job MOU Salary Increases 3.0% - 2/20/2027 Under general supervision, the Call Taker receives and evaluates requests for emergency and non-emergency service. This position is responsible for ...

Confire JPA

Call Taker

Rialto, CA · On-site

The Job Under general supervision, the Call Taker receives and evaluates requests for emergency and non-emergency service. This position is responsible for accurately entering fire, emergency medical ...

City of Kenner, LA

Call Taker

Kenner, LA · On-site

$32K/yr

A Call Taker is required to work in an office-type setting in a climate controlled environment. Workdays consist of 8 1/2 hour per day, including a 30-minute lunch period and two 15-minute breaks, as ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsCall Taker Jobs

CALL Taker information

See salary details

$10

$21

$31

How much do call taker jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call taker in the United States is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.96 per hour, depending on experience, location, and employer.

What is a call taker?

Call takers are professionals who answer incoming phone calls, typically in emergency services, customer service centers, or dispatch operations. Their primary responsibility is to gather essential information from callers, assess the situation, and relay details to the appropriate department or personnel. In emergency settings, call takers play a critical role in ensuring timely and accurate responses by quickly prioritizing calls and providing instructions when necessary. They must possess strong communication, problem-solving, and multitasking skills to handle high-stress situations effectively.

What are the responsibilities of a call taker?

Your responsibilities as a call taker are to screen and direct incoming calls to a 911 dispatch center. In this job, you answer the phone and make a judgment about whether the call is an emergency or a non-emergency. You then communicate relevant information to an ambulance, fire department, or law enforcement precinct. Your duties may also include talking with the caller to assess their needs. Call takers can also work for different types of operations, such as taxi companies, auto towing services, and emergency repair service providers.

What are the key skills and qualifications needed to thrive as a call taker, and why are they important?

To thrive as a Call Taker, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call management systems, computer-aided dispatch (CAD) software, and sometimes basic certifications in emergency call handling are typically required. Excellent multitasking, emotional resilience, and problem-solving skills help you stand out in this role. These skills and qualities are vital for accurately processing information, ensuring quick response times, and providing effective support to callers in high-pressure situations.

What are some common challenges faced by call takers, and how are they typically addressed within the team?

Call Takers often encounter high-pressure situations, particularly when managing multiple calls during peak hours or handling distressed callers. These challenges are generally addressed through comprehensive training, strong support from supervisors, and established protocols that help prioritize calls efficiently. Many teams also conduct regular debriefings and provide access to mental health resources to help manage stress and maintain well-being. Collaboration and clear communication with dispatchers and other team members are essential to ensure accurate and timely information sharing.

What is the difference between Call Taker vs Customer Service Representative?

AspectCall TakerCustomer Service Representative
Primary RoleAnswering and routing phone calls, gathering initial informationAssisting customers with inquiries, complaints, and support via phone, email, or chat
Work EnvironmentCall centers, emergency dispatch, healthcareRetail, telecommunications, service industries
Required SkillsCommunication, data entry, multitaskingCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or dispatch trainingCustomer service certifications often preferred

While both roles involve communication with customers over the phone, Call Takers primarily focus on answering calls, collecting information, and routing inquiries, often in emergency or dispatch settings. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing support across multiple channels. Understanding these differences helps job seekers identify the right role for their skills and career goals.

How much do call takers make?

Call takers typically earn an average hourly wage of around $12 to $20, depending on experience, location, and the industry they work in. Annual salaries generally range from $25,000 to $45,000, with some positions offering additional benefits or shift differentials for night or weekend work.
More about CALL Taker jobs

What cities are hiring for Call Taker jobs?

Cities with the most Call Taker job openings:

Who are the top companies hiring for Call Taker jobs?

The top employers for Call Taker jobs are:

What states have the most Call Taker jobs?

States with the most job openings for Call Taker jobs include:

What are popular job titles related to Call Taker jobs?

For Call Taker jobs, the most frequently searched job titles are:

CALL Taker jobs near you
Infographic showing various Call Taker job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,197 per year, or $21.7 per hour.

Call Taker

Kenner, LA • On-site

City of Kenner Civil Service Department
See more jobs at City of Kenner Civil Service Departmentexternal

Other

Re-posted 7 days ago

Job description

Job Title

Call Taker

Job Description

This is responsible work dealing with the public, in relation to receiving calls for Police, Fire and EMS services. Call Takers type all information into a computer terminal and answer questions which may be asked by the caller. This position reports directly to the Director of Communications or the designated shift supervisor.

Duties and Responsibilities

Kind of work/essential functions: (This is descriptive, not restrictive as to all tasks included in this position).

  • Operates a single or multiple position phone equipment.
  • Needs to be capable of working on a computer terminal.
  • Receives information over the telephone from callers needing Police, Fire or EMS services, and types this information into a computer terminal.
  • Must be capable of handling calls in rapid succession.
  • Must have good phone etiquette.

Work environment/hours worked:

A Call Taker is required to work in an office-type setting in a climate controlled environment. Workdays consist of 8 1/2 hour per day, including a 30-minute lunch period and two 15-minute breaks, as approved by the Director of Communications. The Communications Section operates a 24-hours per day and 7-days per week. Work assignments are scheduled in shifts around the clock and throughout the typical Saturday/Sunday weekend.

Communications skills:

Must be able to communicate both orally and in writing. Must also be able to communicate successfully with the public. Must be able to give and receive information accurately via telephone.

Equipment used:

Specialized police computer terminal, personal computer, telephone equipment, facsimile machine, copy machine and other appropriate office machines.

Physical involvement:

While performing the duties of this job, the employee is regularly required to sit, talk and/or hear and occasionally required to stand, walk, and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Must be able to operate office equipment.

Mental involvement:

Must understand and interpret written and verbal instructions from Supervisor. Must be able to work independently with minimal supervision. Must have the ability to learn various computer software programs. Must be able to perform work under time constraint set by Supervisor.

Human relations involvement:

Must be able to work compatibly in-group settings. Must be able to respond positively to supervision and to accept suggestions for improvement.

Minimum Qualifications

High school diploma or GED equivalent. Must be able to type 25 WPM. Knowledge of Business English, spelling and clerical office procedures. Knowledge of computer applications, including Microsoft Word. Knowledge of office machines operations, practices and procedures. Position may require out of town travel and employee must be willing to attend. Must be able to pass in intensive police background investigation. Must be able to pass a written Call Taker Examination given at the police department. Must be able to successfully pass a psychological evaluation given by the Department psychologist.

Desirable qualifications:

Prior training/experience operating telephones with multiple, simultaneous incoming calls. Must have a cheerful personality and professional manner when answering calls. Requires self motivation, confidentiality, and the ability to prioritize.

Supplemental Information

Applications are being accepted to fill five (5) vacancies in the Police Department. Apply at the Human Resources Department, 1801 Williams Blvd, 2nd Floor, Building C, Kenner, Louisiana, until need is met.

Applications must be complete, accurate, and specific

Apply