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Call Taker Jobs (NOW HIRING)

City Of Warren

CALL TAKER

Warren, MI · On-site

$30/hr

The City of Warren is accepting applications for the position of part-time Call Taker. Receives incoming telephone calls and makes independent judgment relative to the kind of action necessary.

City Of Warren, MI

CALL TAKER

Warren, MI · On-site

$30/hr

The City of Warren is accepting applications for the position of part-time Call Taker. Receives incoming telephone calls and makes independent judgment relative to the kind of action necessary.

Bell Ambulance

Dispatch Call Taker

Milwaukee, WI · On-site

Dispatch Call Taker Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has operated since 1977 and ...

PRIORITY ONDEMAND

Call Taker

Fredericksburg, VA · On-site

$17/hr

Call Taker answers incoming phone calls for service per Emergency Medical Dispatch and company procedure as required and utilizes appropriate Emergency Medical Dispatch and company procedure to ...

Priority OnDemand

Call Taker

Fredericksburg, VA · On-site

Call Taker Fredericksburg, VA 22406 Overview Position Type Lifecare Medical Transports Category Dispatch / Communications Description General Description: Call Taker answers incoming phone calls for ...

PRIORITY ONDEMAND

Call Taker

Fredericksburg, VA · On-site

Call Taker answers incoming phone calls for service per Emergency Medical Dispatch and company procedure as required and utilizes appropriate Emergency Medical Dispatch and company procedure to ...

Priority OnDemand

Call Taker - Night Shift

Lakewood, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

Shoals Ambulance

Call Taker - Night Shift

Old Hickory, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

PRIORITY ONDEMAND

Call Taker - Night Shift

Lakewood, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

Priority OnDemand

Call Taker

Fredericksburg, VA · On-site

Call Taker answers incoming phone calls for service per Emergency Medical Dispatch and company procedure as required and utilizes appropriate Emergency Medical Dispatch and company procedure to ...

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CALL Taker information

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$10

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$31

How much do call taker jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call taker in the United States is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.96 per hour, depending on experience, location, and employer.

What is a call taker?

Call takers are professionals who answer incoming phone calls, typically in emergency services, customer service centers, or dispatch operations. Their primary responsibility is to gather essential information from callers, assess the situation, and relay details to the appropriate department or personnel. In emergency settings, call takers play a critical role in ensuring timely and accurate responses by quickly prioritizing calls and providing instructions when necessary. They must possess strong communication, problem-solving, and multitasking skills to handle high-stress situations effectively.

What are the responsibilities of a call taker?

Your responsibilities as a call taker are to screen and direct incoming calls to a 911 dispatch center. In this job, you answer the phone and make a judgment about whether the call is an emergency or a non-emergency. You then communicate relevant information to an ambulance, fire department, or law enforcement precinct. Your duties may also include talking with the caller to assess their needs. Call takers can also work for different types of operations, such as taxi companies, auto towing services, and emergency repair service providers.

What are the key skills and qualifications needed to thrive as a call taker, and why are they important?

To thrive as a Call Taker, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call management systems, computer-aided dispatch (CAD) software, and sometimes basic certifications in emergency call handling are typically required. Excellent multitasking, emotional resilience, and problem-solving skills help you stand out in this role. These skills and qualities are vital for accurately processing information, ensuring quick response times, and providing effective support to callers in high-pressure situations.

What are some common challenges faced by call takers, and how are they typically addressed within the team?

Call Takers often encounter high-pressure situations, particularly when managing multiple calls during peak hours or handling distressed callers. These challenges are generally addressed through comprehensive training, strong support from supervisors, and established protocols that help prioritize calls efficiently. Many teams also conduct regular debriefings and provide access to mental health resources to help manage stress and maintain well-being. Collaboration and clear communication with dispatchers and other team members are essential to ensure accurate and timely information sharing.

What is the difference between Call Taker vs Customer Service Representative?

AspectCall TakerCustomer Service Representative
Primary RoleAnswering and routing phone calls, gathering initial informationAssisting customers with inquiries, complaints, and support via phone, email, or chat
Work EnvironmentCall centers, emergency dispatch, healthcareRetail, telecommunications, service industries
Required SkillsCommunication, data entry, multitaskingCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or dispatch trainingCustomer service certifications often preferred

While both roles involve communication with customers over the phone, Call Takers primarily focus on answering calls, collecting information, and routing inquiries, often in emergency or dispatch settings. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing support across multiple channels. Understanding these differences helps job seekers identify the right role for their skills and career goals.

How much do call takers make?

Call takers typically earn an average hourly wage of around $12 to $20, depending on experience, location, and the industry they work in. Annual salaries generally range from $25,000 to $45,000, with some positions offering additional benefits or shift differentials for night or weekend work.
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CALL Taker jobs near you
Infographic showing various Call Taker job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,197 per year, or $21.7 per hour.

CALL TAKER

Warren, MI • On-site

City Of Warren
See more jobs at City Of Warrenexternal

$30/hr

Other

Re-posted 25 days ago

Job description

The City of Warren is accepting applications for the position of part-time Call Taker. Receives incoming telephone calls and makes independent judgment relative to the kind of action necessary. Receives, types and sends L.E.I.N. messages and broadcasts to appropriate units. Enters information into Computer Aided Dispatch consoles. This position may work the day, afternoon or midnight shift. Emergency dispatch is open 24 hours a day, 7 days a week; acceptance of 6 hour shift blocks required.
Requirements:
• Age 18 years or older by closing date of application
• Possession of a valid license to operate a motor vehicle in the State of Michigan.
• No felony convictions
• U.S Citizen
• At least two (2) full years of 9-1-1 emergency dispatch experience
• EMD Certification preferred through Priority Dispatch. Will through certification process for those that qualify.
Pay rate: $30.00/hour
Apply: Warren City Hall-Human Resources #410
One City Square, Warren, MI 48093
Weekdays 8:30 a.m.-4:30 p.m.
.
Deadline: Open until filled
EQUAL OPPORTUNITY EMPLOYER
To print the forms required for application, print:
• Application
• Full-time Release Info. Agreement form
• EEO form
• Drug Testing Policy and Procedure Statement
• Drug Free Workplace Policy
If you have any questions please contact Human Resources at 586-574-4670.

Apply