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Business Process Excellence Manager Jobs (NOW HIRING)

Penumbra

OA&A Process Excellence Principal

Alameda, CA · On-site

$130K - $200K/yr

Understand business needs and provide strategic insights on dashboard and reporting ecosystem ... Master's degree in operations management, data science, industrial engineering, or related field ...

BryceTech

Business Process Analyst

Arlington, VA · On-site

$70K - $94K/yr

... excellence in federal contracting. With a proven track record of winning sought-after contracts ... This position will help streamline staff action management processes, improve workflow efficiency ...

Red Gate Group

Business Process Analyst

Springfield, VA · On-site

$63K - $85K/yr

As part of a high-impact team supporting the Financial Management Directorate , you will analyze, redesign, and document financial business processes to increase efficiency, accuracy, and decision ...

Magenta Solar

Operations Excellence Manager

San Rafael, CA · On-site

$100K - $115K/yr

At the heart of our business is our desire to change the world by helping others. The Operations ... Improve operational management systems, processes and best practices * Formulate strategic and ...

Aston Carter

Business Process Analyst

Carpinteria, CA · On-site

$130K - $135K/yr

... manage and improve core processes. The Business Process Analyst collaborates closely with ... excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many ...

WorkNovas LLC

Business Process Lead

Hanover, MD · On-site

Part and BOM management * Document control and release processes * Product structure governance ... Translate business needs into clear, actionable process requirements for configuration in PLM JD ...

US Bank

Business Process Manager Sr

Gresham, OR · On-site

We are seeking a Business Process Manager with expertise in Change, Incident, and Problem Management to join a high-performing team that also likes to have fun while modernizing IT Service Management ...

CRB

Operational Excellence Manager

Kansas City, MO · On-site

Communicate with the business to identify process needs and pain points. * Coordinate the intake, analysis, prioritization, planning, resourcing, and internal/external communication of POR ...

CIYIS

Business Process Consultant

Tallahassee, FL · On-site

Elicit, analyze, document, validate, and manage business, functional, and system requirements. * Conduct stakeholder interviews, requirements workshops, process discovery sessions, surveys, and ...

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Business Process Excellence Manager information

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$58.5K

$125.9K

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How much do business process excellence manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for business process excellence manager in the United States is $125,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,000.00 and $155,500.00 per year, depending on experience, location, and employer.

How does a Business Process Excellence Manager typically collaborate with cross-functional teams to implement process improvements?

A Business Process Excellence Manager works closely with cross-functional teams by facilitating workshops, gathering input from various departments, and aligning stakeholders around process improvement goals. They often act as a bridge between operational staff and senior management, ensuring everyone understands the objectives and changes being proposed. Regular communication, data sharing, and feedback sessions are essential parts of their role, as they help foster a culture of continuous improvement and drive successful project outcomes across the organization.

What is a Business Process Excellence Manager?

A Business Process Excellence Manager is a professional responsible for analyzing, improving, and optimizing business processes within an organization. Their main goal is to enhance efficiency, reduce costs, and ensure that processes align with strategic objectives. They often use methodologies such as Lean, Six Sigma, or continuous improvement frameworks to identify areas for improvement and drive change. This role involves collaborating with different departments, leading process improvement projects, and tracking performance metrics to ensure sustained excellence.

What is the difference between Business Process Excellence Manager vs Business Analyst?

AspectBusiness Process Excellence ManagerBusiness Analyst
Required CredentialsBachelor's degree, certifications in process improvement (e.g., Six Sigma, Lean)Bachelor's degree, certifications in analysis or project management (e.g., CBAP, PMP)
Work EnvironmentFocus on process optimization across departments, strategic initiativesGathering requirements, analyzing business needs, supporting project teams
Employer & Industry UsageUsed in manufacturing, finance, healthcare for process improvementCommon in IT, finance, consulting for business analysis

The Business Process Excellence Manager primarily focuses on optimizing and streamlining processes within organizations, often leading strategic initiatives. In contrast, the Business Analyst concentrates on analyzing business needs, gathering requirements, and supporting project execution. Both roles require analytical skills and certifications but serve different functions in organizational improvement.

What are the key skills and qualifications needed to thrive as a Business Process Excellence Manager, and why are they important?

To thrive as a Business Process Excellence Manager, you need expertise in process improvement methodologies (such as Lean Six Sigma), analytical thinking, and a background in business management or engineering. Familiarity with process mapping tools (like Visio), ERP systems, and certifications such as Six Sigma Black Belt or Lean Practitioner are typical technical requirements. Exceptional communication, leadership, and change management skills help drive cross-functional collaboration and stakeholder buy-in. These skills are crucial for successfully identifying inefficiencies, implementing sustainable improvements, and delivering measurable business value.
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What cities are hiring for Business Process Excellence Manager jobs? Cities with the most Business Process Excellence Manager job openings:
What states have the most Business Process Excellence Manager jobs? States with the most job openings for Business Process Excellence Manager jobs include:
What job categories do people searching Business Process Excellence Manager jobs look for? The top searched job categories for Business Process Excellence Manager jobs are:
Business Process Excellence Manager jobs near you
Infographic showing various Business Process Excellence Manager job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $125,894 per year, or $60.5 per hour.
Manager, Business Process Transactions

Manager, Business Process Transactions

DXC Technology

Nashville, TN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

DXC Technology rating

7.2

Company rating: 7.2 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

122nd of 210 rated it services

Job description

Job Description:
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
Leads end-to-end customer support center operations, managing a team of Associate Managers to deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.
This role partners closely and works hand-in-hand with the Head of BPS Contact Center Operations, serving as a trusted advisor across all aspects of the operation. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.
Key Responsibilities
  • Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent execution against SLAs, KPIs, quality standards, client expectations, and operational commitments

  • Provide direct leadership, coaching, and accountability to Associate Managers, ensuring they are effectively driving team performance, engagement, development, and execution of business priorities

  • Drive a disciplined performance management operating rhythm, including metric reviews, root-cause analysis, action planning, coaching follow-up, and sustained improvement in service delivery outcomes

  • Monitor and improve the customer experience by leveraging feedback, call trends, quality insights, operational data, and escalation patterns to identify gaps and implement targeted improvements

  • Partner closely with internal and client stakeholders to optimize processes, systems, workflows, and service delivery models, ensuring scalable solutions that support operational efficiency and business growth

  • Ensure compliance with regulatory, client, contractual, and internal policies across all operations, reinforcing strong governance, risk awareness, documentation discipline, and audit readiness

  • Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives

  • Identify and lead continuous improvement opportunities that reduce defects, improve productivity, strengthen controls, enhance customer experience, and increase operational consistency across accounts

  • Contribute to revenue growth, cost efficiency, and margin improvement by identifying operational efficiencies, supporting cross-selling opportunities, and ensuring effective resource utilization

Top 5 Core Competencies
1. Operational Excellence & KPI Management
  • Strong ability to manage SLAs, AHT, quality, and productivity metrics

  • Uses data insights to drive decision-making and continuous improvement

2. Leadership & People Development
  • Builds high-performing teams through coaching, mentoring, and performance management

  • Drives accountability while fostering engagement and retention

3. Customer Experience & Service Delivery
  • Focus on improving end-to-end customer journeys and satisfaction outcomes

  • Translate customer feedback into actionable improvements

4. Workforce & Resource Optimization
  • Aligns staffing models to forecasted demand applying consideration to margin

  • Maximizes efficiency through balancing performance to goal perimeter

5. Strategic Thinking & Continuous Improvement
  • Oversees invoicing accuracy to ensure expected revenue aligns with invoice output and contractual requirements

  • Identifies opportunities for process improvement, automation, and innovation

  • Drives initiatives that enhance quality, efficiency, and cost effectiveness

Qualifications
  • Bachelor's degree (Business, Technology, or related field preferred)

  • 9+ years of contact center leadership experience

  • 10+ years in a leadership role managing teams

  • Experience in multi-channel support environments and contact center technologies

Preferred Skills
  • Strong analytical and problem-solving capabilities

  • Excellent communication and stakeholder management skills

  • Ability to manage multiple priorities in a fast-paced environment

  • Experience driving transformation and change initiatives

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
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Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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