Business Operations Program Manager Jobs (NOW HIRING)

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story:' https://www.hdrinc.com/our-story'
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
About our Construction Field Services Program:
We believe construction services are more than project delivery, they're about safeguarding quality, safety, and trust at every step. As part of HDR's Field Services team, you'll be on the front lines of infrastructure development, making sure that what's designed is built to the highest standards. From highways and bridges to water treatment plants, transit systems, and power facilities, your work ensures that our clients' visions become reality, with precision, integrity, and excellence. Our construction professionals; Construction Managers, Inspectors, Resident Engineers, and field specialists bring deep technical knowledge, hands-on experience, and a commitment to quality that sets industry benchmarks. Your contributions are critical to delivering successful, resilient infrastructure. This isn't just a job, it's a chance to lead in the field, uphold the highest standards, and leave a legacy of quality that communities can rely on for generations. We are all employee-owners at HDR, which is the foundation of our collaborative culture that connects employees around the world.
HDR serves as the General Engineering Management Consultant (GEMC) to Florida's Turnpike Enterprise, supporting a multi-billion-dollar statewide transportation program across one of the nation's largest and most active toll highway systems. Working as an extension of Transportation Operations, our multidisciplinary team helps deliver major capital improvements while strengthening program delivery, operational performance, organizational effectiveness, and long-term workforce readiness. Our team offers opportunities to work alongside industry leaders on high-profile transportation projects while helping shape the future of one of Florida's premier transportation agencies.
We are currently seeking a Regional Transportation Operations Program Manager to join our team for this exciting program.
The purpose of this role is to ensure construction activities across high-value regional programs ( approximately $1B across Tampa Bay, West-Central Florida, and Jacksonville) are operationally ready, conflict-free, and customer-focused. Operating within the Operations Center, this role ensures construction decisions are made with full awareness of system-wide impacts, risks, and tradeoffs, and that statewide and Turnpike strategies are consistently executed across active projects. The selected candidate will translate enterprise priorities into executable construction operations and provides decision-ready recommendations to the FDOT Operations Program Manager and GEC Program leadership.
In the role of Regional Transportation Operations Program Manager, we'll count on you to be involved with:
Strategy Execution and Program Integration

• Translate enterprise and Turnpike initiatives into clear, enforceable expectations for construction projects.
• Drive consistent implementation across the region; identify and close gaps between intent and execution.
• Standardize how construction supports system performance.

Operational Alignment

• Integrate construction activities with maintenance, traffic operations, incident management, and asset performance through the Operations Center.
• Ensure construction is planned and executed within the full operational context of the network.
• Enforce adherence to Operations Center coordination protocols and approval processes.

System-Level Risk Management

• Identify and mitigate risks created by the interaction of construction with live traffic and concurrent operations.
• Prioritize network performance and customer impact over isolated project considerations.
• Resolve conflicts that span multiple projects, functions, or stakeholders.

KPI Development, Implementation, and Performance Management

• Define, refine, and implement construction-related operational KPIs (e.g., mobility impacts, lane closure compliance, queue thresholds, incident clearance support).
• Establish processes to consistently capture, validate, and report performance data.
• Monitor trends across projects and corridors; identify systemic issues and enforce corrective actions.
• Ensure KPIs drive real operational decisions and behavioral change, not just reporting.

Decision Support and Escalation

• Deliver concise, decision-ready recommendations framed around system impacts, tradeoffs, and risk.
• Support Operations Center leadership with clear options and consequences.
• Escalate issues early when project-level resolution is insufficient.

Incident and Event Integration

• Align construction operations with incident response, emergency management, and planned events.
• Direct or coordinate adjustments to construction activities to support system recovery.
• Institutionalize lessons learned into standards and future planning.

Stakeholder Alignment

• Set and enforce expectations with FDOT, contractors, CEI firms, and internal teams regarding operational performance.
• Drive a shift toward operationally aware, customer-focused construction delivery.
• Maintain a consistent and predictable operating environment across projects.

Preferred Qualifications

• Professional Engineer License, MBA or PMP
• Has prior experience in a Florida public agency

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Qualifications
Required Qualifications

• Bachelor's degree in related field
• 10 years related experience
• A minimum of 5 years of project management experience
• Familiar with Microsoft Office, estimating and scheduling software, project management software
• Must have the ability to interact with various design teams, have excellent organizational, project management and communication (both written and verbal) skills
• An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.