Brewpub Manager Jobs (NOW HIRING)

Guest Focus:

• Creates and maintains an environment of hospitality and excellence in execution.
• Trains BP Crew Member team on the methods used to proactively seek out and resolve guest concerns or issues.
• Resolves all escalated guest issues, as necessary.
• Recognizes, assesses, and implements opportunities to improve all guest interactions.
• Ensures management and staff’s focus on building guest relationships generating repeat visits.
• Coaches & develops the BP Crew Member to meet or exceed the company’s performance expectations. Holds team accountable by using Constant, Gentle, Pressure. Rewarding & recognizing great behaviors and addressing behaviors that do not meet expectations.

Leadership:

• Provides proper & detailed training for all BP Crew Members based on company-established criteria.
• Attends & participates in weekly management meetings addressing areas of concern, needed improvement, reward and recognition.
• Supports General Manager in the proper execution of, and conducts, timely and detailed performance evaluations.
• Supports General Manager in the proper execution of new hire orientations.
• Provides daily inspiration to the BP Crew Members building Brewpub Culture & Morale.
• Supports General Manager in conducting semi-annual all-staff meetings at his/her discretion.
• Trains BP Crew Members on how to effectively communicate standards and expectations in daily pre-shift meetings and in one-on-one communication.
• Effectively coaches and provides constructive feedback to BP Crew Members.
• Establishes and maintains a solid working relationship with the Brewpub Chef to ensure unity between the back and front of the house.
• Sources, selects, interviews and hire BP Crew Members.
• Works collaboratively with the Human Resources Department and the BP General Manager to conduct employee investigations, terminations, and coaching and counseling sessions.
• Leads by example demonstrating a commitment to exemplifying a positive, authentic, and professional image towards fellow team members, customers, vendors, clients, and other potential agents of Karl Strauss Brewing Company.

Quality of Operations:

• Follows company-established procedures and/or makes recommendations on budgeting, tracking, and processing labor dollars.
• Utilizes and accurately maintains all company established forms, binders and checklists implementing policies and procedures, as necessary.
• Conducts periodic audits and takes corrective action as needed.
• Creates and fosters productive vendor relationships.

Repair and Maintenance:

• Conducts facility repair and maintenance walkthroughs.
• Researches, analyzes, assesses, and orders facility maintenance repairs.
• Provides a safe working environment for employees by managing his/her facilities and ensuring all equipment is in proper working condition.

Company Systems, Procedures and Policies:

• Maintains and implements operational systems, policies and procedures for his/her assigned location as needed.
• Trains BP Crew Members on the proper completion of all internal and external forms, binders, and checklists.
• Ensures BP Crew Members understand the corporate safety program and disseminates monthly safety information and/or assigns and trains a Safety Manager to conduct these tasks.
• Implements corrective measures to remove/reduce the risk of theft and/or robbery.
• Demonstrates understanding of, adheres to all federal, state, and local regulations and required postings.
• Facilitates and supports company’s marketing programs and directives.
• Utilizes communication tools to keep staff informed of any changes to company policies and/or procedures.
• Adheres to and promotes company established crew member benefits programs.
• Adheres to timelines established by Home Office including requests for information, documentation, and company program implementation.
• Maintains accurate and up to date crew member files ensuring compliance with HIPPA.
• Manages Toast system as needed to update pricing information and employee personnel information.
• Manages employee terminations utilizing company-established procedures and practices.

Financial Results:

• Implements financial strategies and processes to maximize bottom line results.
• In collaboration with the BP General Manager, analyzes trends to create budgets and trains BP Crew Member on achieving budgeted goals.
• Establishes guidelines for product ordering and receiving, thereby reducing the risk of theft/shrinkage.
• Ensures all invoicing is up to date and processed according to the  company’s guidelines.
• Participates in the process of reconciling month-end reports and inventories.
• Reconciles location’s P&L and GL communicating potential concerns as needed.
• Manages the overall cost of goods by training, coaching, and auditing inventory levels.

• Manages the reporting of daily sales and analyzes for needed improvements.
• Follows company established procedures for accepting and managing all cash, credit card, and non-cash.
• Regularly analyzes and maintains accurate financial records.
• Supports the BP General Manager in managing payroll processing for his/her assigned brewpub hourly crew members.

• 2-3 years of progressive brewpub management experience within a full service, high volume, corporate and/or multi-unit environment. 
• Emphasis in Hospitality/Brewpub Management preferred.
• Professional verbal and written communication skills.
• Proficient in Microsoft Outlook, Word and Excel applications. Experience with Toast POS operating system and GAAP practices preferred.
• Previous kitchen experience preferred.
• Must be able to work in a high-volume, fast-paced setting, prioritizing work assignments and managing multiple projects at one time.