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Brand Experience Manager Jobs (NOW HIRING)

Madewell

Senior Associate, Brand Experience

New York, NY · On-site

$94K - $123K/yr

Support the development and execution of Madewell's brand experience strategy, ensuring alignment ... Exceptional organizational, communication, collaboration, and project management skills with a team ...

Jcrew

Senior Associate, Brand Experience

New York, NY

$94K - $123K/yr

Support the development and execution of Madewell's brand experience strategy, ensuring alignment ... Exceptional organizational, communication, collaboration, and project management skills with a team ...

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Brand Experience Manager information

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$29.5K

$84.2K

$143K

How much do brand experience manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for brand experience manager in the United States is $84,160.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $109,000.00 per year, depending on experience, location, and employer.

What is the difference between Brand Experience Manager vs Marketing Coordinator?

AspectBrand Experience ManagerMarketing Coordinator
Primary FocusCreating and managing brand experiences to enhance customer engagementSupporting marketing campaigns and coordinating marketing activities
Required SkillsBrand strategy, event planning, customer experience designCampaign coordination, communication, administrative skills
Work EnvironmentBranding agencies, corporate marketing teams, event settingsMarketing departments, advertising agencies, corporate offices
Common CertificationsBrand management, customer experience certificationsMarketing certifications, project management

The main difference is that a Brand Experience Manager focuses on designing and executing brand interactions to build loyalty, while a Marketing Coordinator supports marketing campaigns and logistics. Both roles require strong communication skills, but the Brand Experience Manager emphasizes customer engagement and brand strategy.

How does a Brand Experience Manager typically collaborate with cross-functional teams to deliver cohesive brand experiences?

Brand Experience Managers work closely with marketing, product development, sales, and customer service teams to ensure that every touchpoint aligns with the brand’s identity and goals. They often lead workshops, coordinate campaign launches, and facilitate feedback loops across departments to maintain consistency in messaging and customer engagement. This cross-functional collaboration is essential for delivering seamless brand experiences both online and offline, and requires strong communication, project management, and stakeholder management skills.

What does a Brand Experience Manager do?

A Brand Experience Manager is responsible for shaping and enhancing how customers perceive and interact with a brand. They design and implement strategies to create memorable and consistent brand experiences across all touchpoints, including events, digital platforms, and in-store interactions. Their goal is to foster customer loyalty, improve brand reputation, and ensure that every customer interaction aligns with the brand’s values and messaging.

What are the key skills and qualifications needed to thrive as a Brand Experience Manager, and why are they important?

To thrive as a Brand Experience Manager, you need expertise in marketing strategy, brand management, and customer experience, often supported by a bachelor's degree in marketing or a related field. Familiarity with CRM systems, digital marketing platforms, and data analytics tools is typically required. Strong creativity, leadership, and communication skills are crucial for driving engagement and collaborating across teams. These competencies ensure cohesive brand messaging and memorable customer interactions, which are vital for brand loyalty and business growth.
More about Brand Experience Manager jobs
What cities are hiring for Brand Experience Manager jobs? Cities with the most Brand Experience Manager job openings:
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What states have the most Brand Experience Manager jobs? States with the most job openings for Brand Experience Manager jobs include:
What job categories do people searching Brand Experience Manager jobs look for? The top searched job categories for Brand Experience Manager jobs are:
Brand Experience Manager jobs near you
Infographic showing various Brand Experience Manager job openings in the United States as of July 2026, with employment types broken down into 68% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $84,160 per year, or $40.5 per hour.

Brand Experience specialist

SBT Global, Inc.

La Palma, CA

Full-time

Re-posted 22 days ago

Job description

Company Description

Brand Experience specialist

La Palma, CA  |  Full-Time  |  Onsite  |  $50,000 - $60,000 

About BRG Skin 

BRG Skin is the only luxury regenerative skincare brand at the intersection of clinical efficacy and daily ritual. Built on pharmaceutical-grade science and designed for a customer who doesn't compromise, we hold every aspect of this brand, including how we show up for the people who use it, to that same standard.  

Brand Experience specialist - this role serves as the primary point of contact for BRG Skin customers and retail partners. This is a consultative, relationship-driven role requiring complete product knowledge, polished communication, and a service instinct that reflects a luxury brand at every touchpoint. 

Job Description

Responsibilities 

  • Manage all inbound customer communications across phone, email, and digital channels with accuracy, care, and brand-appropriate tone 

  • Process orders, returns, credits, and account inquiries efficiently and with full ownership of resolution 

  • Develop and maintain expert-level knowledge of BRG Skin's product portfolio, including the science behind each formulation, to guide customers toward the right regimen 

  • Support partners and accounts with order management, sampling, marketing materials, and general account needs 

  • Collaborate with sales and marketing on growth opportunities, new account onboarding, and promotional initiatives 

  • Identify and surface recurring customer feedback or operational patterns that could inform product, marketing, or logistics decisions 

  • Maintain accurate documentation, order records, and reporting on a timely basis 

  • Represent BRG Skin with professionalism, discretion, and integrity in every interaction 

Qualifications

Qualifications 

  • 3+ years of customer service experience in luxury skincare, prestige beauty, or an adjacent field where brand and service standards are held to a high level 

  • Strong written and verbal communication skills; able to adapt tone across consumer-facing and trade communications 

  • Familiarity with skincare ingredients, routines, or the aesthetic wellness space is a meaningful advantage 

  • Experience with CRM platforms and order management systems required 

  • Highly organized with the ability to manage competing priorities without sacrificing quality 

  • On-site position 


Additional Information

All your information will be kept confidential according to EEO guidelines.