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Branch Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Addison Group

Operations Manager

Durham, NC · On-site

$65K - $75K/yr

This position plays a key role in overseeing daily branch operations to ensure efficiency, safety, quality, and profitability. The Operations Manager will lead all aspects of branch operations ...

Addison Group

Operations Manager

Durham, NC

$65K - $75K/yr

This position plays a key role in overseeing daily branch operations to ensure efficiency, safety, quality, and profitability. The Operations Manager will lead all aspects of branch operations ...

NexaMotion Group

Branch Manager

Raleigh, NC · On-site

The Branch Manager, reporting to the Regional Operations Manager, will oversee all aspects of branch operations and customer service, with a primary focus on delivering the NexaMotion Value ...

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Addison Group

Landscape Operations Manager

Raleigh, NC

$65K - $70K/yr

This position plays a key role in overseeing daily branch operations to ensure efficiency, safety, quality, and profitability. The Operations Manager will lead all aspects of branch operations ...

Addison Group

Landscape Operations Manager

Raleigh, NC · On-site

$65K - $70K/yr

This position plays a key role in overseeing daily branch operations to ensure efficiency, safety, quality, and profitability. The Operations Manager will lead all aspects of branch operations ...

Wind River Environmental LLC

Operations Manager

Durham, NC · On-site

$115K - $140K/yr

Lead your own branch operation with full P&L responsibility. * Join a growing, essential services company with a reputation for operational excellence. * Drive a safety-first culture while developing ...

Wind River Environmental

Operations Manager

Durham, NC · On-site

$115K - $140K/yr

Lead your own branch operation with full P&L responsibility. * Join a growing, essential services company with a reputation for operational excellence. * Drive a safety-first culture while developing ...

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How much do branch operations manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for branch operations manager in Raleigh, NC is $63,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $77,100.00 per year, depending on experience, location, and employer.

What are Branch Operations Managers?

Branch Operations Managers are professionals responsible for overseeing the daily operations of a branch office within an organization, such as a bank or retail business. Their duties include managing staff, ensuring compliance with company policies and regulations, improving operational efficiency, and enhancing customer service. They play a key role in implementing business strategies at the branch level and often serve as the primary point of contact between the branch and upper management. Successful Branch Operations Managers have strong leadership, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Branch Operations Manager, and why are they important?

To thrive as a Branch Operations Manager, you need strong leadership, organizational, and financial management skills, typically supported by a bachelor's degree in business or a related field. Familiarity with branch management software, ERP systems, and knowledge of compliance regulations are commonly required, and certifications such as Six Sigma or PMP can be valuable. Excellent interpersonal skills, problem-solving abilities, and adaptability help you motivate teams and address operational challenges effectively. These competencies are essential for ensuring efficient branch performance, regulatory compliance, and a positive customer experience.

What are some common challenges faced by a Branch Operations Manager, and how can they be addressed?

Branch Operations Managers often navigate challenges such as balancing staff workloads, maintaining regulatory compliance, and ensuring consistent customer service standards. Managing these demands requires strong organizational and communication skills, as well as the ability to adapt to changing policies or market conditions. Successful managers frequently implement regular training, foster an open feedback culture, and collaborate closely with both frontline staff and upper management to identify and resolve issues proactively.
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Branch Operations Manager jobs near you
Branch Operations Manager

Branch Operations Manager

Kanawha Scales and Systems

Bailey, NC • On-site

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

American Scale Company, a division of Kanawha Scales & Systems, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy - take care of our customers and take care of our people.
American Scale a is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we've built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.
At ASC, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.
We are seeking a skilled Branch Operations Manager for our Bailey office. American Scale Company is seeking a Branch Operations Manager to lead field service and operational activities for assigned branch operations. This role is responsible for overseeing service delivery, technician performance, operational efficiency, and customer satisfaction while supporting the growth of KSS products and services within the region.
The Branch Operations Manager will work closely with sales leadership, regional management, and corporate teams to execute operational strategies, support revenue growth, and ensure safe, compliant, and high-performing service operations. This position plays a key leadership role in developing employees, improving operational processes, and maintaining KSS's high standards of service excellence.
Requirements
Key Responsibilities
Branch Operations Leadership
  • Lead day-to-day operations of the assigned service branch.
  • Monitor branch performance to ensure service revenue, operational efficiency, and quality targets are met.
  • Implement operational strategies aligned with company goals.
  • Identify and drive improvements in service delivery and operational processes.
Team Leadership & Development
  • Recruit, hire, train, and develop technicians and operations staff.
  • Provide coaching, performance management, and career development.
  • Ensure technicians participate in the Kanawha Scales Technician Training Program.
  • Foster a positive, accountable, and high-performing team culture.
Service Operations & Customer Support
  • Ensure timely and high-quality service delivery to customers.
  • Support technicians in resolving complex service issues.
  • Coordinate scheduling and service execution for maintenance, repairs, and installations.
  • Maintain strong customer relationships and support service agreement growth.
Safety & Compliance
  • Promote and enforce a safety-first culture across all branch operations.
  • Ensure compliance with company safety policies and industry regulations.
  • Support ISO quality standards and operational compliance.
  • Monitor and maintain branch safety performance.
Operational & Financial Management
  • Monitor branch financial performance including service revenue and operational costs.
  • Track key metrics such as technician utilization, service agreements, and service performance.
  • Support budgeting, forecasting, and operational planning for the branch.
Process Improvement & Resource Management
  • Improve operational processes and service workflows to increase efficiency.
  • Ensure effective allocation of technicians, vehicles, tools, and equipment.
  • Maintain oversight of branch facilities, service vehicles, and operational resources.
  • Support improvements to operational systems and reporting tools.

Key Performance Indicators
  • Branch service revenue and operational performance
  • Technician utilization
  • Safety performance and incident reduction
  • Customer satisfaction and service delivery
  • Compliance with ISO and company quality standards

Qualifications
  • Experience in operations management, service management, or industrial operations.
  • Previous leadership experience managing technicians or field service teams preferred.
  • Strong leadership, organizational, and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Experience with Microsoft Office and ERP/CRM systems.
  • Knowledge of industrial safety practices and regulatory requirements.

What We Offer
We provide a competitive compensation and benefits package, including:
  • Health Insurance: Highmark
  • Critical Illness, Accidental, and Hospital Indemnity Plans
  • Dental and Vision Plans
  • Company-paid STD & LTD Disability Insurance
  • Educational and Tuition Reimbursement
  • Maternity (12 weeks) and Paternity Leave
  • Employee Assistance Program
  • Basic & Voluntary Life AD&D
  • 401(k) Retirement Plan: 4% employer match
  • Paid Time Off (PTO)
  • Company-provided PPE
  • Employee discounts on products and services
  • Networking and professional development opportunities
Additional Information
This job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.
Proof of authorization to work lawfully in the United States is required.
Kanawha Scales & Systems is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Salary Description
$85,000-$95,000 + Bonus

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