Manager Banking Operations Jobs in Raleigh, NC (NOW HIRING)

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

The Business Analyst II will support Treasury Operations within the Business Solutions & Controls Group, with a primary focus on Financial Institutions Relationship Management (FIRM). This role partners closely with Treasury Operations, Business Risk & Controls, Technology, and Global Banking partners to support initiatives while ensuring alignment with enterprise standards and governance frameworks.

This role offers the opportunity to work at the intersection of Treasury Operations, risk management, and change execution, supporting critical functions that ensure financial stability, regulatory compliance, and operational excellence.

The ideal candidate brings strong analytical skills, experience in financial services operations, and a working knowledge of risk, controls, and process improvement within a regulated environment.

Treasury Operations Controls

• Support the development, documentation, and maintenance of Treasury Operations controls, procedures, and standards
• Assist with risk assessments, control design, and issue remediation activities (e.g., audits, exams, self-identified issues)
• Partner with Risk & Controls teams to support RCSA and issue tracking

Business Analysis & Change Support

• Gather and document business requirements for Treasury Operations initiatives
• Support intake, prioritization, and tracking of business requests and enhancements
• Translate business needs into clear requirements, process flows, and functional documentation
• Support UAT planning and execution, including test case development and defect tracking

Stakeholder & Governance Support

• Prepare materials for governance forums, working groups, and stakeholder meetings
• Track action items, risks, dependencies, and decisions
• Partner with stakeholders to ensure deliverables align with internal policies, regulatory expectations, and standards

Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics

Preferred Qualifications

• Bachelor’s degree in Finance, Business, Economics, Accounting, or a related field
• Experience supporting operational risk, controls, or governance activities
• Strong documentation skills (BRDs, process flows, procedures, runbooks)
• Experience within Treasury Operations, Cash Management, Liquidity, or Banking Operations
• Familiarity with risk and control frameworks (e.g., RCSA, issue management, audit support)
• Familiarity with tools such as Confluence, JIRA, MS Project, or similar workflow platforms
• Strong attention to detail
• Ability to manage multiple priorities and deliver on deadlines
• Clear written and verbal communication
• Collaborative, proactive, and solutions-oriented approach

#LI-JB1

If hired in NJ, the base pay for this position is generally between $75,225 and $105,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics

Preferred Qualifications

• Bachelor’s degree in Finance, Business, Economics, Accounting, or a related field
• Experience supporting operational risk, controls, or governance activities
• Strong documentation skills (BRDs, process flows, procedures, runbooks)
• Experience within Treasury Operations, Cash Management, Liquidity, or Banking Operations
• Familiarity with risk and control frameworks (e.g., RCSA, issue management, audit support)
• Familiarity with tools such as Confluence, JIRA, MS Project, or similar workflow platforms
• Strong attention to detail
• Ability to manage multiple priorities and deliver on deadlines
• Clear written and verbal communication
• Collaborative, proactive, and solutions-oriented approach

#LI-JB1

If hired in NJ, the base pay for this position is generally between $75,225 and $105,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.