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Bank Operations Manager Jobs in Raleigh, NC (NOW HIRING)

M&F Bank

SBA Operations Manager

Durham, NC

$80K - $111K/yr

POSITION SUMMARY The SBA Operations Manager plans, directs, administers, and manages day-to-day ... Ensure Bank compliance with all established standard operating procedures to ensure SBA guarantee ...

First Bank

Personal Banker I

Apex, NC · On-site

$14.75 - $18/hr

... Bank operational policies and procedures. * Excellent organizational and time management skills - ability to work with minimal supervision. * Intermediate skills in computer terminal and personal ...

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Bank Operations Manager information

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$27.7K

$56.7K

$105.9K

How much do bank operations manager jobs pay per year?

As of Jun 18, 2026, the average yearly pay for bank operations manager in Raleigh, NC is $56,720.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $69,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Bank Operations Manager position, and why are they important?

To thrive as a Bank Operations Manager, you need strong analytical abilities, attention to detail, operational management experience, and typically a bachelor’s degree in finance, business administration, or a related field. Familiarity with banking software, risk management tools, and regulatory compliance systems, along with relevant certifications such as CAMS or Lean Six Sigma, is often required. Excellent leadership, interpersonal communication, and problem-solving skills help you effectively manage teams and handle fast-paced operational challenges. These competencies are critical for ensuring efficient banking operations, regulatory compliance, and high levels of customer satisfaction.

What does a Bank Operations Manager do?

A Bank Operations Manager oversees the day-to-day functions of a bank, ensuring efficient processes and regulatory compliance. They manage staff, streamline workflows, handle risk management, and improve customer service operations. Their role includes monitoring financial transactions, implementing policies, and maintaining security protocols. Strong leadership, analytical skills, and a deep understanding of banking regulations are essential for success in this position.

What are the typical day-to-day responsibilities of a Bank Operations Manager?

A Bank Operations Manager oversees and coordinates daily banking activities such as transaction processing, account management, compliance checks, and staff supervision. You will monitor workflow efficiency, implement policy changes, resolve escalated client issues, and ensure all operations comply with legal and regulatory standards. Collaboration with bank tellers, customer service teams, and department heads is common, as well as preparing various reports for senior management. The work environment is usually fast-paced and team-oriented, offering a mix of administrative and hands-on responsibilities.

What are the most commonly searched types of Bank Operations jobs in Raleigh, NC? The most popular types of Bank Operations jobs in Raleigh, NC are:
What are popular job titles related to Bank Operations Manager jobs in Raleigh, NC? For Bank Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Bank Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Bank Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Bank Operations Manager jobs? Cities near Raleigh, NC with the most Bank Operations Manager job openings:
Bank Operations Manager jobs near you
Infographic showing various Bank Operations Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 2% As Needed, 49% Full Time, 46% Part Time, 2% Temporary, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,720 per year, or $27.3 per hour.
Operations Services Lead (Teller Lead)

Operations Services Lead (Teller Lead)

First Citizens Bank

Wendell, NC • On-site

$16.75 - $21.25/hr

Full-time

Posted 13 days ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

79th of 141 rated banks

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As an Operations Services Lead at First Citizens Bank, you will be responsible for supporting the branch sales or service manager in the operational management of the branch. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

  • Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
  • Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
  • Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
  • Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
  • Influence: Capable of building rapport with different personalities to drive positive results
  • Agility: Able to process information and move quickly through problem resolution
  • Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences
  • Management Skills: Capable of managing and developing members on a team to ensure operational soundness

Responsibilities
  • Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
  • Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Qualifications

Bachelor's Degree and experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 2 years of experience in Financial services, customer service, bank operations, or branch operations management

Preferred Area of Experience: Management or supervisory experience within banking

Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations management

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 2 years of experience in Financial services, customer service, bank operations, or branch operations management

Preferred Area of Experience: Management or supervisory experience within banking

Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations management

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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