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Bpo Operations Manager Jobs in Raleigh, NC (NOW HIRING)

InteLogix

Operations Manager - Finance

Morrisville, NC

$80K - $85K/yr

Partner with Operations, Workforce Management, and client leadership to deliver accurate reporting ... a call center or BPO (highly preferred) * Must be able to work onsite in Morrisville, NC ...

Resolv.Global

BPO AI Solutions Architect

Raleigh, NC · Remote

$64.50 - $85/hr

About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Strong understanding of operational KPIs and workforce management concepts. * Excellent ...

Maximus

Project Manager - PMO

Durham, NC · On-site

... FedCiv BPO programs to ensure alignment with contractual requirements and program objectives ... program operations through document management, asset tracking, reporting, dashboards ...

Maximus

Project Manager - PMO

Raleigh, NC · On-site

... FedCiv BPO programs to ensure alignment with contractual requirements and program objectives ... program operations through document management, asset tracking, reporting, dashboards ...

USM

AEM Architect - REMOTE - GC, USC

Raleigh, NC · Remote

$196K/yr

... BPO outsourcing * Demonstrated success in Managing IT services and projects to meet the needs of business within agreed SLAs, time and budget * Demonstrated up to date knowledge of service operations ...

All JobsBpo Operations JobsBpo Operations Manager JobsBpo Operations Manager Jobs in Raleigh, NC

Bpo Operations Manager information

See Raleigh, NC salary details

$30.1K

$61.7K

$115.2K

How much do bpo operations manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for bpo operations manager in Raleigh, NC is $61,681.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $75,300.00 per year, depending on experience, location, and employer.

What does a BPO operations manager do?

A BPO operations manager oversees the daily operations of business process outsourcing centers, ensuring service quality, efficiency, and client satisfaction. They manage teams, monitor performance metrics, implement process improvements, and coordinate with clients and internal departments to meet operational goals.

What are some common challenges faced by BPO Operations Managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What is the highest salary for an operations manager?

The highest salary for an operations manager varies by industry and location but can reach over $150,000 annually for senior roles in large organizations or specialized sectors. Factors such as experience, certifications, and company size influence compensation levels.

What are BPO Operations Managers?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What is a BPO manager?

A BPO operations manager oversees the daily functions of a business process outsourcing (BPO) center, managing teams that handle customer service, technical support, or back-office tasks. They coordinate staffing, ensure quality standards, and optimize operational efficiency, often using management tools and performance metrics.

What are the key skills and qualifications needed to thrive as a BPO Operations Manager, and why are they important?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.
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Bpo Operations Manager jobs near you
Operations Manager - Finance

Operations Manager - Finance

InteLogix

Morrisville, NC

$80K - $85K/yr

Full-time

Posted 19 days ago

InteLogix rating

5.4

Company rating: 5.4 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

197th of 210 rated it services

Job description

Salary: $80,000-$85,000 per year

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Are you ready to lead the financial strategy behind a high-performing call center operation? We're looking for a dynamic Finance Operations Manager in Morrisville, NC, who will drive budgeting, forecasting, and cost optimization to ensure operational excellence and profitability.

In this role, you'll:

  • Own financial planning and analysis for large-scale call center operations.

  • Partner with Operations, Workforce Management, and client leadership to deliver accurate reporting and actionable insights.

  • Ensure contract compliance, cost control, and strategic alignment with service delivery goals.

Responsibilities:

  • Own annual operating budgets and rolling forecasts including labor, overtime, training, technology, and overhead

  • Develop staffing cost models aligned to call volume, AHT, service level, shrinkage, and productivity

  • Monitor performance against budget and forecast and provide variance analysis

  • Produce weekly, monthly, and quarterly reporting

  • Identify financial risks and opportunities and recommend actions

  • Oversee client invoicing aligned with contractual terms and rate cards

  • Support pricing, contract renewals, and financial components of negotiations

  • Establish financial controls and ensure compliance with policy and GAAP

  • Act as trusted advisor to call center leadership teams

  • Partner with WFM, QA, HR, and Ops to drive alignment and accountability

  • Lead and develop finance analysts or specialists where applicable

Qualifications:

  • Bachelor's in Finance, Accounting, Business, or related field

  • 5+ years of progressive financial experience supporting a call center or BPO (highly preferred)

  • Must be able to work onsite in Morrisville, NC (occasional hybrid work is possible after probation period)

  • Strong understanding of labor-driven cost models and forecasting

  • Advanced Excel modeling and reporting

  • Demonstrated success supporting fast-paced operations

  • Ability to communicate financial insight to non-finance audiences

  • Analytical and problem-solving skills with a focus on innovative solutions

  • High attention to detail and accuracy in complex tasks and deliverables

  • Ability to influence without authority through strong communication and credibility

  • Collaboration and business partnership across diverse teams and stakeholders

  • Results orientation with a commitment to achieving measurable outcomes

  • Client invoicing or contract-based pricing experience preferred

  • Familiarity with WFM, financial systems, and call center reporting platforms preferred

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