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Bpo Job Jobs in Indiana (NOW HIRING)

Morales Group

General Manager (62508)

Whitestown, IN · On-site

$150 - $190/hr

Direct BPO operations including data entry, order management, billing, and customer service performance to ensure accuracy * Define and enforce service delivery frameworks, SOPs, and quality ...

ACCION SERVICES LLC

General Manager

Indianapolis, IN · On-site

$180 - $260/hr

Direct BPO operations including data entry, order management, billing, and customer service performance to ensure accuracy * Define and enforce service delivery frameworks, SOPs, and quality ...

ACCION SERVICES LLC

General Manager

Whitestown, IN · On-site

$180 - $260/hr

Direct BPO operations including data entry, order management, billing, and customer service performance to ensure accuracy * Define and enforce service delivery frameworks, SOPs, and quality ...

Morales Group

General Manager (62508)

Indianapolis, IN · On-site

$150 - $190/hr

Direct BPO operations including data entry, order management, billing, and customer service performance to ensure accuracy * Define and enforce service delivery frameworks, SOPs, and quality ...

Morales Group

General Manager (62508)

Whitestown, IN · On-site

Direct BPO operations including data entry, order management, billing, and customer service performance to ensure accuracy * Define and enforce service delivery frameworks, SOPs, and quality ...

Morales Group

General Manager (62508)

Whitestown, IN · On-site

Direct BPO operations including data entry, order management, billing, and customer service performance to ensure accuracy * Define and enforce service delivery frameworks, SOPs, and quality ...

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Bpo Job information

What is a BPO job?

BPO jobs, or Business Process Outsourcing jobs, involve contracting specific business operations, such as customer support, technical support, data entry, or back-office functions, to a third-party provider. These roles are common in industries like IT, finance, healthcare, and telecommunications, and often require strong communication and problem-solving skills. BPO jobs can be voice-based (like call centers) or non-voice-based (like handling emails, chat support, or data processing). They offer opportunities for career growth, exposure to international clients, and the possibility to develop valuable professional skills.

What are the key skills and qualifications needed to thrive as a BPO professional?

To thrive as a BPO professional, you need strong communication skills, problem-solving abilities, and a basic educational qualification, often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes certifications in customer service are beneficial. Soft skills like patience, adaptability, and teamwork set top performers apart in this role. These skills and qualities are crucial for delivering excellent customer support, handling high volumes of interactions, and achieving client satisfaction in a dynamic environment.

What are some common challenges faced by employees in a BPO role, and how can they be managed?

BPO professionals often encounter challenges such as managing high call volumes, handling difficult customer interactions, and adapting to shifting client requirements. To succeed, it's important to develop strong communication and stress-management skills, stay organized, and make use of support resources provided by the company, such as training and peer mentorship. Many BPOs also foster teamwork, so collaborating with colleagues and supervisors can help resolve issues and improve performance.

What is the difference between Bpo Job vs Customer Service Representative?

AspectBpo JobCustomer Service Representative
CredentialsBasic high school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Industry UsageOutsourcing companies, BPO firmsVarious industries including retail, telecom, banking
Job FocusHandling customer inquiries, technical support, order processingAssisting customers, resolving issues, providing product info

Both Bpo Jobs and Customer Service Representative roles involve customer interaction and require similar credentials. Bpo Jobs are typically part of outsourcing companies focusing on large-scale call handling, while Customer Service Representatives work across various industries. The core skills and work environment overlap significantly, making them closely related roles in the customer support sector.

What skills are needed for BPO jobs?

BPO jobs require strong communication skills, including clear speaking and active listening, as well as good problem-solving abilities. Basic computer literacy, familiarity with customer service tools, and the ability to work in a fast-paced environment are also important. Fluency in the required language and a professional attitude are essential for success in this field.

What are popular job titles related to Bpo Job jobs in Indiana?

For Bpo Job jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Bpo Job jobs in Indiana look for?

The top searched job categories for Bpo Job jobs in Indiana are:

Bpo Job jobs near you
Infographic showing various Bpo Job job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Digital Foundry Operate & Innovation BPO/BPaaS Senior Manager

Deloitte

Indianapolis, IN

Full-time

Re-posted 8 days ago

Key responsibilities

  • Lead technology-enabled transformation programs focused on business process outsourcing, business process as a service, and managed services solutions

  • Define operating models, delivery roadmaps, and implementation plans that align business objectives, technology capabilities, and service delivery requirements

  • Oversee cross-functional teams responsible for solution design, implementation, transition, and ongoing service delivery

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

48th of 154 rated financial services

Job description

Digital Foundry Operate & Innovation BPO/BPaaS Senior Manager

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on 08/30/2026.

Work you'll do

As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team, you will be responsible for...

  • Lead technology-enabled transformation programs focused on business process outsourcing, business process as a service, and managed services solutions
  • Define operating models, delivery roadmaps, and implementation plans that align business objectives, technology capabilities, and service delivery requirements
  • Advise client and internal stakeholders on modernization opportunities across customer operations, digital platforms, automation, analytics, and innovation assets
  • Oversee cross-functional teams responsible for solution design, implementation, transition, and ongoing service delivery
  • Drive program governance, financial management, risk management, and executive reporting across large-scale transformation initiatives

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The team

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings.

Qualifications

Required:

  • Bachelor's degree or equivalent experience
  • 10+ years of experience leading technology transformation, business process outsourcing (BPO), or business process as a service (BPaaS) programs
  • 8+ years of experience in operating model design, managed services, or service delivery transformation
  • 5+ years of experience leading program teams, workstreams, or direct reports
  • Experience developing transformation roadmaps, governance structures, and executive-level program reporting
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Master's degree
  • Experience supporting customer, sales, service, marketing, or commerce transformation programs
  • Experience with generative artificial intelligence, automation, analytics, or digital product initiatives
  • Experience with managed services, asset commercialization, or innovation-led operating models
  • Experience working with enterprise platforms, cloud technologies, or contact center technologies

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $193,000 to $272,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Qualifications:

Digital Foundry Operate & Innovation BPO/BPaaS Senior Manager

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on 08/30/2026.

Work you'll do

As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team, you will be responsible for...

  • Lead technology-enabled transformation programs focused on business process outsourcing, business process as a service, and managed services solutions
  • Define operating models, delivery roadmaps, and implementation plans that align business objectives, technology capabilities, and service delivery requirements
  • Advise client and internal stakeholders on modernization opportunities across customer operations, digital platforms, automation, analytics, and innovation assets
  • Oversee cross-functional teams responsible for solution design, implementation, transition, and ongoing service delivery
  • Drive program governance, financial management, risk management, and executive reporting across large-scale transformation initiatives

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The team

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings.

Qualifications

Required:

  • Bachelor's degree or equivalent experience
  • 10+ years of experience leading technology transformation, business process outsourcing (BPO), or business process as a service (BPaaS) programs
  • 8+ years of experience in operating model design, managed services, or service delivery transformation
  • 5+ years of experience leading program teams, workstreams, or direct reports
  • Experience developing transformation roadmaps, governance structures, and executive-level program reporting
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Master's degree
  • Experience supporting customer, sales, service, marketing, or commerce transformation programs
  • Experience with generative artificial intelligence, automation, analytics, or digital product initiatives
  • Experience with managed services, asset commercialization, or innovation-led operating models
  • Experience working with enterprise platforms, cloud technologies, or contact center technologies

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $193,000 to $272,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Education:Bachelor's DegreeEmployment Type:

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