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How much do blue cross customer service jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for blue cross customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical challenges faced in a Blue Cross Customer Service role, and how is support provided to overcome them?

Blue Cross Customer Service representatives often encounter challenges such as handling high call volumes, managing sensitive health information, and resolving complex questions about insurance benefits and claims. Team members are provided with thorough training, access to knowledge bases, and ongoing support from supervisors to ensure they feel confident addressing customer needs. Collaboration with other departments, such as claims processing or provider relations, is common to help resolve issues effectively. Regular coaching sessions and constructive feedback are also utilized to help employees develop their skills and succeed in the role.

What is a Blue Cross Customer Service job?

A Blue Cross Customer Service job involves assisting members with inquiries about their health insurance plans, benefits, claims, and billing. Representatives provide support via phone, email, or chat, helping customers understand their coverage and resolve issues. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies and procedures. It may also involve processing claims, updating account information, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Blue Cross Customer Service position, and why are they important?

To excel as a Blue Cross Customer Service representative, you should have strong communication abilities, problem-solving skills, and a solid understanding of health insurance basics, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes HIPAA certification are typically required. Patience, empathy, and active listening are vital for delivering positive customer experiences and resolving complex inquiries. These skills ensure effective support for members, efficient handling of sensitive issues, and uphold the reputation of Blue Cross through excellent service.

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Blue Cross Customer Service jobs near you
Infographic showing various Blue Cross Customer Service job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Medicare Sales Field Exclusive General Agent for Blue Cross Blue Shield of Illinois (Springfield Mar

Integrity Insurance and Financial Services IL

Springfield, IL • On-site

$150K/yr

Full-time

Medical

Posted 6 days ago

Job description

Description:

Outside Medicare Sales Exclusive General Agent for Blue Cross Blue Shield of Illinois and Texas (Springfield Market) Integrity Insurance & Financial Services Inc., 2013 to 2025 Exclusive General Agent of the Year for Blue Cross Blue Shield of Illinois and Texas, is a comprehensive, full service, multifaceted insurance and financial advisory firm offering access to the broadest range of insurance and financial products focusing on the rapid growing senior/individual health insurance market in Illinois and Texas. Integrity's mission is to be ethical, sincere & understanding to our clients, staff and agents while maintaining the highest levels of customer service. Job Description: Insurance Agent -Springfield Market - Insurance Sales Business Opportunity. We are currently looking to recruit intelligent, dedicated, hard-working, outgoing professionals who are interested in a long-term career in sales. (Health & Life Insurance license is a plus but not required.) In this role you will build relationships, develop your client base and be rewarded both professionally and financially. As an Insurance Agent for Integrity you will be responsible for:

· Conducting appointments with prospects and clients within a 50mile radius of Sales Representative home to deliver sales and client service

· Providing excellent customer service

· Interviewing prospective clients to obtain data about their healthcare needs

· Customizing insurance programs to suit individual clients and drive sales

· Delivering and explaining policies to analyze insurance programs and suggest additions or changes

· Attend Agent meetings and sales training

Qualifications for Medicare Sales Agent

· Strong communication and interpersonal skills

· Ability to work independently and as part of a team

· Self-motivated and driven to achieve goals

· Reliable, punctual and organized

· Proficiency in Microsoft Office and CRM systems.

To the qualified candidate we offer these benefits:

· Qualified set appointments. No cold calling. Face to face appointments in clients homes, offices as well as virtual meetings

· Unlimited earning potential. Opportunity to earn a six-figure income

· Sales, product, marketing and customer service training & support

· Backoffice support

· Selling Blue Cross Blue Shield to the rapid growing senior/individual market for one of four Exclusive General Agents in Illinois

· Draw program

· Bonus program

· Awards & recognition

Required education:

· High school or equivalent

Job Type: Full-time Commission Potential:$48,000 - $300,000 (Based off of current active agents. Average agent earnings, $150,000/yr) If you are a self-motivated and enthusiastic individual with a passion for sales and insurance, we encourage you to apply for this exciting opportunity. **Please note that the provided salary range is a guideline and actual compensation may vary based on individual performance and contributions.**

Requirements: