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How much do blue cross customer service jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for blue cross customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical challenges faced in a Blue Cross Customer Service role, and how is support provided to overcome them?

Blue Cross Customer Service representatives often encounter challenges such as handling high call volumes, managing sensitive health information, and resolving complex questions about insurance benefits and claims. Team members are provided with thorough training, access to knowledge bases, and ongoing support from supervisors to ensure they feel confident addressing customer needs. Collaboration with other departments, such as claims processing or provider relations, is common to help resolve issues effectively. Regular coaching sessions and constructive feedback are also utilized to help employees develop their skills and succeed in the role.

What is a Blue Cross Customer Service job?

A Blue Cross Customer Service job involves assisting members with inquiries about their health insurance plans, benefits, claims, and billing. Representatives provide support via phone, email, or chat, helping customers understand their coverage and resolve issues. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies and procedures. It may also involve processing claims, updating account information, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Blue Cross Customer Service position, and why are they important?

To excel as a Blue Cross Customer Service representative, you should have strong communication abilities, problem-solving skills, and a solid understanding of health insurance basics, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes HIPAA certification are typically required. Patience, empathy, and active listening are vital for delivering positive customer experiences and resolving complex inquiries. These skills ensure effective support for members, efficient handling of sensitive issues, and uphold the reputation of Blue Cross through excellent service.

More about Blue Cross Customer Service jobs
What cities are hiring for Blue Cross Customer Service jobs? Cities with the most Blue Cross Customer Service job openings:
What are the most commonly searched types of Blue Cross Customer Service jobs? The most popular types of Blue Cross Customer Service jobs are:
What states have the most Blue Cross Customer Service jobs? States with the most job openings for Blue Cross Customer Service jobs include:
Infographic showing various Blue Cross Customer Service job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Blue Cross NC Foundation: Director, Youth Mental Health

Blue Cross NC Foundation: Director, Youth Mental Health

Blue Cross and Blue Shield of North Carolina

Chapel Hill, NC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Blue Cross and Blue Shield of North Carolina rating

7.8

Company rating: 7.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

166th of 261 rated insurance


Job description

Job Description

Leads the strategy and implementation of initiatives to ensure children and youth in North Carolina grow up in strong and supportive communities that provide them and their families with the best opportunity to be mentally healthy and thrive across prevention, early intervention, and care systems that span schools, communities, and health care.
The Director will work closely with other senior leaders to create an enterprise-wide strategy, partnering with internal teams and external organizations to make a meaningful impact on youth mental health through activities that both leverage the tools of the business and demonstrate a high value for prevention and promoting resilience and well-being at the community level. The Director will oversee grantmaking efforts, manage a team, facilitate enterprise-wide and cross-sector collaborations to achieve the organization's goal of improving youth mental health. This role has up to 10% blended responsibilities working within Blue Cross NC Corporate Social Responsibility.

The Blue Cross and Blue Shield of North Carolina Foundation is seeking a Director of Youth Mental Healthtoleadthe strategy and implementation ofinitiatives to ensure children and youth in North Carolina grow up in strong and supportive communities that provide them and their families with the best opportunity to be mentally healthy and thriveacross prevention, early intervention, and care systems that span schools, communities, and health care

The Director will work closely with other senior leaders to create an enterprise-wide strategy, partnering with internal teams and external organizations to make a meaningful impact on youthmentalhealth through activities that both leverage the tools of the business and demonstrate a high value for prevention and promoting resilience and well-being at the community level. The Director will oversee grantmaking efforts, manage a team,facilitateenterprise-wide andcross-sector collaborations to achieve the organization's goal of improving youth mental health.This role hasup to10% blended responsibilities working within Blue Cross NCCorporate Social Responsibility.

Learn more about the Foundation's youth mental health approach at https://www.bcbsncfoundation.org/grants-programs/current-opportunities/youth-mental-health/

What You'll Do

Strategic Leadership & Partnership

  • Design and implement a stakeholder-informed and purpose-driven strategy thatleveragestools of the Foundation and company including grantmaking,convening, partner development, and businessleversto improve youthmentalhealth and resiliency in NC.

  • Partner with leaders across Blue Cross NC toinform and supportan enterprise-wide, purpose drivenstrategy thatleveragesall assets of the company, including data,reputation and leadership,volunteerism, and products and services, to improve youth mental health and wellbeing.

  • Serve as a subject matter expert,applying deep understanding ofchild andyouth mental health systems, best practices, and emerging evidence to inform strategy, guide investment decisions, anddemonstrateleadership and influence the field.

Grantmaking & Program Management

  • Exercise strategic judgment in deploying grantmaking, contracts, and partnerships to advancesystemsleveloutcomes-balancing rigor, learning,risk-taking, andrelationshipbasedphilanthropy.

  • Implement feedback loops and learning practices that informrealtimestrategy adjustments, support grantee success, and generate insights for enterprise andfieldwidelearning.

  • Manage grantmaking activitiesand contracts across a diverse portfolio, including designing relevant funding opportunities andsoliciting, reviewing, and awardingand managinggrants to organizations aligned with strategic priorities.

  • Engage directly with grantees to support their work through capacity building, thought partnership, connections to resources, andfacilitatingintroductions to support their goals.

Internal and ExternalCollaboration

  • Convene andfacilitateenterprise-wide councilsto inform strategy, clarify priorities, andidentify, track and report onKPIs and other accountability metrics.

  • Partner with leaders in the business toidentifywhere philanthropicandcommunityinsightsand business capabilities can be mutually reinforcing.This can include advancingpilots, learning agendas, or product and service improvements that advance youth mental healthleveraging data, product design, delivery models, and workforce as well as philanthropic tools.

  • Build and leverage cross-sector relationshipswith community and state leaders including potential applicants, grantees, advocates, policy makers, and other funders working in the fieldtoidentifyandadvancesolutionscollaboratively.

  • Represent the organization at community events, conferences, andotherforumsthrough speaking engagements and writtenpieces to advance ourmission to improve health for all.

Team Leadership

  • Develop project plans and recommendations in support ofenterpriseand Foundationobjectives. Lead implementation and track and report on the status of projects.

  • Manage and support asmall teamof direct reports, providing guidance, mentorship, and professional development opportunities to ensure success in meeting organizational goals.

  • Oversee the budget and policy compliance for assigned program strategies, ensuring efficient allocation of resources and adherence to financial guidelines and policies.

The Ideal Candidate Profile

The ideal candidate is asystemsorientedleader with deep youth mental healthexpertisewho is energized by partnering across philanthropy, business, and community to transform the conditions that support youth mental health at scaleand willpossessthe following qualifications, skills, and competencies:

  • Entrepreneurial builder mindset,able to move from strategy to action by piloting, adapting, and scaling ideas; comfortable testingnew approaches, navigating ambiguity, and learning in real time

  • Leadership experience managing teams, programs, and multi-stakeholder collaborations

  • Background in grantmaking, public health,policy change,health promotion, or community health strongly preferred

  • Ability to translate betweencommunity context, policy, and business strategy

  • Knowledge of mental health care delivery system/health care financing.

  • Experience in a corporate environment or working with the private sector

  • Demonstrated success in developing and implementing cross-department or cross-sector initiatives or strategies

  • Strong communicationand storytelling skills

  • Strong strategy and project management skills

  • Ability to clearly communicate strategy, insights, and decisions to varied audiences, including senior executives and community partners

  • Outstanding judgement and independent decision making

The selected candidate must live in orrelocateto North Carolina.

What You Bring

  • Bachelor's degree with advanced degree preferred;

  • 10 years of work experience in a philanthropic, nonprofit, social services, communications, project management, or health-related field, with at least five years of leadership experience.

  • In lieu of degree, 12+ years of experience in related field

  • Foundation and/or public health knowledge or experience isrequired.

WhatYou'llGet

  • The opportunity to work at thecutting edgeof health care delivery with a teamthat'sdeeply invested in the community

  • Work-life balance, flexibility, and the autonomy to dogreat work

  • Medical, dental, and vision coverage along withnumeroushealth and wellness programs

  • Parental leave and support plus adoption and surrogacyassistance

  • Career development programs and tuition reimbursement for continued education

  • 401k match including an annual company contribution

  • Learn more

Where You'll Work

Our Hybrid Flex approach is built on presence with a purpose - giving you flexibility to work remotely with intentional in-person connection - that supports a workplace that's flexible, connected, and future focused.

In a Hybrid-Flex role, you'll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you'll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

About the Blue Cross and Blue Shield of North Carolina Foundation
The Blue Cross and Blue Shield of North Carolina Foundation is a private, charitable foundationestablished as an independent entity by Blue Cross and Blue Shield of North Carolina in 2000.Over the past two decades, the organization has worked with - and supported - nonprofitorganizations, government entities, and community partnerships across the state, investing$288 million into North Carolina through more than 1,700 grants, collaborations, and specialinitiatives.

Want to know more?Visit the Foundation's website at https://www.bcbsncfoundation.org/.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$157,978.00 - $252,765.00

Skills

Budgeting, Building Partnerships, Community Outreach, Financial Management, Fundraising, Grant Development, Grants Management, Grant Writing, Leadership, Microsoft Word, New Program Development, Nonprofit Organizations, Program Evaluations, Program Supervision, Strategic Planning, Volunteer Management

_____________________________________________________________________
JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.


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