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How much do blue cross customer service jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for blue cross customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Blue Cross customer service?

A Blue Cross Customer Service job involves assisting members with inquiries about their health insurance plans, benefits, claims, and billing. Representatives provide support via phone, email, or chat, helping customers understand their coverage and resolve issues. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies and procedures. It may also involve processing claims, updating account information, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in Blue Cross customer service?

To excel as a Blue Cross Customer Service representative, you should have strong communication abilities, problem-solving skills, and a solid understanding of health insurance basics, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes HIPAA certification are typically required. Patience, empathy, and active listening are vital for delivering positive customer experiences and resolving complex inquiries. These skills ensure effective support for members, efficient handling of sensitive issues, and uphold the reputation of Blue Cross through excellent service.

What are the typical challenges faced in a Blue Cross customer service role, and how is support provided to overcome them?

Blue Cross Customer Service representatives often encounter challenges such as handling high call volumes, managing sensitive health information, and resolving complex questions about insurance benefits and claims. Team members are provided with thorough training, access to knowledge bases, and ongoing support from supervisors to ensure they feel confident addressing customer needs. Collaboration with other departments, such as claims processing or provider relations, is common to help resolve issues effectively. Regular coaching sessions and constructive feedback are also utilized to help employees develop their skills and succeed in the role.

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What cities are hiring for Blue Cross Customer Service jobs?

Cities with the most Blue Cross Customer Service job openings:

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Infographic showing various Blue Cross Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Associate Veterinarian - Blue Cross Veterinary Clinic - Phoenix, AZ

Phoenix, AZ โ€ข On-site

$120 - $160/hr

Other

PTO

Posted 10 days ago


Job description

Associate Veterinarian - Blue Cross Veterinary Clinic - Phoenix, AZ

Ask About Our Sign-On Bonus and Relocation Assistance!

Blue Cross Veterinary Clinic, located in the vibrant neighborhood of East Phoenix, is seeking a dedicated Full-Time Associate Veterinarian to join our team. The hospital is situated in the charming Arcadia Lite neighborhood, renowned for its plethora of delightful dining options and inviting gathering spots, many of which are within walking distance.

Blue Cross Veterinary Clinic is a 4-doctor small animal practice committed to providing high-quality care to our beloved canine and feline patients. With state-of-the-art facilities, including six exam rooms, digital X-ray & digital dental X-ray, laser therapy & ultrasound, and separate dog & cat entrances, we ensure the comfort and well-being of our patients.

By joining our team at Blue Cross Veterinary Clinic, you'll have the opportunity to provide high-quality care to our beloved animal patients and enjoy all that this vibrant neighborhood has to offer.

Benefits

  • Full-time benefits at just 30 hours/week
  • Quarterly production bonuses with no negative accrual
  • No non-competesโ€”your future stays in your hands
  • Leadership opportunities
  • Up to 200 hours of PTO (when including holidays, CE, and sick time)
  • A CE allowance that flexes with your interests
  • Pet Wellness plans and scrub allowance
  • And so much more!

Job Summary

The Associate DVM ensures a high quality of veterinary care, client service, employee well-being, and productivity of the veterinary medical team. The Principal Doctor and Practice Manager will lead the Associate DVM to ensure the well-being of the hospital environment, medical quality, and business performance of the hospital.

Key Responsibilities

  • Ensure consistent, high-quality care, safe and exceptional service to maintain a positive hospital environment, uphold medical standards, and support business performance
  • Adhere to all WellHaven protocols and practices and oversee employees to prioritize practice goals
  • Collaborate with the Principal Doctor to establish development plans that align with hospital objectives
  • Practice veterinary medicine in compliance with the State Veterinary Practice Act, Federal and/or State Controlled Substance laws, WellHaven Code of Ethics, and maintain appropriate medical record documentation
  • Maintain thorough and accurate medical charting for all patients, consistently meeting hospital quality control standards
  • Provide comprehensive client communication, including in-person, phone, and email as needed
  • Participate in community events, external marketing initiatives, and hospital projects
  • Demonstrate proficiency in anesthesia, surgery, dentistry, and current medical practices
  • Advocate for exceptional client service and patient well-being
  • Provide medical training to support staff (new graduates will gain experience over time)
  • Willingness to train/lead/manage support staff as required

Customer Service Delivery

  • Consistently provide professional, efficient, and exceptional service
  • Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients
  • Effectively adapt to individual clients and their needs
  • Effectively resolve customer complaints as appropriate

    Other

    • Lead and guide the team to ensure the hospital meets safety standards and regulations set by the DEA and OSHA (new graduates will gain experience over time)
    • Meet all OSHA standards and regulations as outlined in company policiesAbility to perform other job duties as assigned

    Required Skills and Knowledge

    • Uphold integrity and ethics in all actions and behaviors
    • Stay current with the latest advancements in veterinary medicine through ongoing professional development and continuing education to maintain certification and improve knowledge and skills
    • Drive for results by demonstrating motivation and determination to achieve goals and deliver high-quality outcomes
    • Provide consistent, high-quality care, safe and exceptional medical services
    • Remain action-oriented and effectively set priorities
    • Work well in an extremely fast-paced work environment, remaining calm and resilient
    • Learn new computer software systems (EMR, Scheduling, etc.)
    • Provide a high level of accountability

    Education and Experience

    • Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required
    • State Veterinary Board License
    • On the first day of employment, must be in good standing with the state(s) employed to work for WellHaven
    • Current USDA Accreditation is a plus!

    Work Location, Environment, and Physical Requirements

    • The Associate Doctor position is performed onsite at our hospital or an approved offsite event location. Remote work is not available for this position
    • The hospital environment includes limited space, smells from pet waste, and noise (barking, etc.)
    • Schedules may include 10+ hour shifts, Saturdays, evenings, and holidays
    • Good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
    • Able to stand, walk, stoop, kneel, crouch, and climb
    • Ability to lift 50+ pounds
    • May routinely be exposed to pets that may bite or scratch, biological hazards, anesthesia medications (smells), radiation if near an Xray machine, prescription medications, including controlled substances

    Salary Range

    • $120,000 - $160,000 + Production

    Additional Information

    Our hospital is part of the WellHaven Pet Health (โ€œWellHavenโ€) network of hospitals. This allows us to have a more extensive and stronger support system, connecting with other hospitals in the area while remaining autonomous.

    Pay Transparency Disclaimer

    WellHaven Pet Health provides wage range information in accordance with applicable pay transparency laws. Third-party job boards and recruiting platforms may omit or misrepresent this information when reposting our job requisitions. WellHaven Pet Health is not responsible for any discrepancies in such postings. For the authoritative and most up-to-date wage range information for all positions and locations, please refer exclusively to our official careers page: https://wellhaven.com/join-the-team/.

    Commitment to Diversity

    WellHaven is an Equal Opportunity Employer. WellHaven is committed to complying with all applicable federal, state, and/or local laws prohibiting discrimination based on race, color, creed, religion, national origin, sex (including transgender status), marital status, familial status, status with regard to public assistance, disability, genetic information, sexual orientation, age, military or veteran status, membership or activity in a local human rights commission, or any other status protected by law.

    In accordance with federal, state, and local law, WellHaven may provide reasonable accommodation to known physical or mental limitations of applicants during the hiring process unless the accommodation would impose an undue hardship on WellHaven. For more information, please contact WellHaven HR at HR@wellhaven.com.

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