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Blue Cross Customer Service Jobs in Indiana (NOW HIRING)

Rhenus Group

Customer Service Representative

Plainfield, IN · On-site

$15.75 - $21.25/hr

Collaborate with cross-functional teams to ensure service expectations, contractual commitments ... Blue Yonder experience is considered a strong asset. * Strong organizational, multitasking, and ...

Wendy's

General Manager

Greenfield, IN · On-site

... customer-oriented, highly productive employees What you can expect Benefits Include: Blue Cross ... customer service experience required • Previous Management experience required • Flexible ...

Wendy's

General Manager

Indianapolis, IN · On-site

... customer-oriented, highly productive employees What you can expect Benefits Include: Blue Cross ... customer service experience required • Previous Management experience required • Flexible ...

Wendy's

General Manager

Indianapolis, IN · On-site

... customer-oriented, highly productive employees What you can expect Benefits Include: Blue Cross ... customer service experience required • Previous Management experience required • Flexible ...

Wendy's

General Manager

Indianapolis, IN · On-site

... customer-oriented, highly productive employees What you can expect Benefits Include: Blue Cross ... customer service experience required • Previous Management experience required • Flexible ...

Wendy's

General Manager

Indianapolis, IN · On-site

... customer-oriented, highly productive employees What you can expect Benefits Include: Blue Cross ... customer service experience required • Previous Management experience required • Flexible ...

Wendy's

General Manager

Indianapolis, IN · On-site

... customer-oriented, highly productive employees What you can expect Benefits Include: Blue Cross ... customer service experience required • Previous Management experience required • Flexible ...

Wendy's

General Manager

Indianapolis, IN · On-site

... customer-oriented, highly productive employees What you can expect Benefits Include: Blue Cross ... customer service experience required • Previous Management experience required • Flexible ...

Wendy's

General Manager

Indianapolis, IN · On-site

... customer-oriented, highly productive employees What you can expect Benefits Include: Blue Cross ... customer service experience required • Previous Management experience required • Flexible ...

Wendy's

General Manager

Westfield, IN · On-site

... customer-oriented, highly productive employees What you can expect Benefits Include: Blue Cross ... customer service experience required • Previous Management experience required • Flexible ...

Wendy's

General Manager

Avon, IN · On-site

... customer-oriented, highly productive employees What you can expect Benefits Include: Blue Cross ... customer service experience required • Previous Management experience required • Flexible ...

Wendy's

General Manager

Fishers, IN · On-site

... customer-oriented, highly productive employees What you can expect Benefits Include: Blue Cross ... customer service experience required • Previous Management experience required • Flexible ...

Wendy's

General Manager

Greenfield, IN · On-site

... customer-oriented, highly productive employees What you can expect Benefits Include: Blue Cross ... customer service experience required • Previous Management experience required • Flexible ...

Wendy's

General Manager

Carmel, IN · On-site

... customer-oriented, highly productive employees What you can expect Benefits Include: Blue Cross ... customer service experience required • Previous Management experience required • Flexible ...

Big Sky Service

Steel Stud Carpenter

Portage, IN · On-site

$20.75 - $25.75/hr

About Us: Big Sky Service Co specializes in general trades work including interior build outs ... Health benefits after 90 days of hire Multiple health plan options available from Blue Cross Blue ...

The Company

Local CDL-B Company Driver

Indianapolis, IN · On-site

$20 - $25.25/hr

... serving customers with high-quality products and reliable delivery services. As a family-owned ... Medical, dental, vision, and prescription plans through Blue Cross Blue Shield. * Paid Time Off:

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Blue Cross Customer Service information

See Indiana salary details

$9

$17

$25

How much do blue cross customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for blue cross customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are the typical challenges faced in a Blue Cross customer service role, and how is support provided to overcome them?

Blue Cross Customer Service representatives often encounter challenges such as handling high call volumes, managing sensitive health information, and resolving complex questions about insurance benefits and claims. Team members are provided with thorough training, access to knowledge bases, and ongoing support from supervisors to ensure they feel confident addressing customer needs. Collaboration with other departments, such as claims processing or provider relations, is common to help resolve issues effectively. Regular coaching sessions and constructive feedback are also utilized to help employees develop their skills and succeed in the role.

What is a Blue Cross customer service?

A Blue Cross Customer Service job involves assisting members with inquiries about their health insurance plans, benefits, claims, and billing. Representatives provide support via phone, email, or chat, helping customers understand their coverage and resolve issues. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies and procedures. It may also involve processing claims, updating account information, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in Blue Cross customer service?

To excel as a Blue Cross Customer Service representative, you should have strong communication abilities, problem-solving skills, and a solid understanding of health insurance basics, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes HIPAA certification are typically required. Patience, empathy, and active listening are vital for delivering positive customer experiences and resolving complex inquiries. These skills ensure effective support for members, efficient handling of sensitive issues, and uphold the reputation of Blue Cross through excellent service.

What are the most commonly searched types of Blue Cross Customer Service jobs in Indiana? The most popular types of Blue Cross Customer Service jobs in Indiana are:
What are popular job titles related to Blue Cross Customer Service jobs in Indiana? For Blue Cross Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Blue Cross Customer Service jobs in Indiana look for? The top searched job categories for Blue Cross Customer Service jobs in Indiana are:
Blue Cross Customer Service jobs near you
Infographic showing various Blue Cross Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Customer Service Representative

Rhenus Group

Plainfield, IN • On-site

$15.75 - $21.25/hr

Full-time

Re-posted 3 days ago

Job description

What You Can Expect:
  • Serve as the primary point of contact for assigned customer accounts, providing timely, professional, and solutions-focused support.
  • Respond to customer inquiries promptly, communicate shipment or operational updates, and proactively manage customer expectations.
  • Coordinate closely with warehouse operations to resolve service issues, investigate discrepancies, and ensure customer requirements are met.
  • Take ownership of customer concerns through resolution, escalating issues to management when appropriate.
  • Track customer requests, value-added services, and operational activities while maintaining accurate documentation and shared records.
  • Coordinate weekly billing activities with the Finance team to ensure timely invoices, resolve billing discrepancies, and support the weekly billing cycle.
  • Assist with customer claims by gathering documentation, maintaining claim records, and supporting investigations alongside the operations team.
  • Prepare and maintain customer reports, KPI trackers, meeting minutes, contracts, and operational documentation using Microsoft Excel and shared file systems.
  • Participate in regular customer meetings and internal operational reviews, providing updates and supporting continuous improvement initiatives.
  • Maintain accurate customer information within warehouse management systems and internal databases.
  • Collaborate with cross-functional teams to ensure service expectations, contractual commitments, and customer deliverables are consistently achieved.
  • Promote a safe, organized, and customer-focused work environment while demonstrating Rhenus values in daily interactions.
  • Perform other duties and special projects as assigned.

What You Bring:
  • 2+ years of customer service, account coordination, or customer support experience within logistics, warehousing, distribution, manufacturing, or a related industry.
  • Bachelor's degree in Business, Supply Chain Management, or a related field is preferred, or an equivalent combination of education and relevant experience.
  • Experience supporting customers in a contract logistics or warehouse environment is considered a strong asset.
  • Excellent verbal and written communication skills with a strong customer service mindset.
  • Proficiency with Microsoft Office, particularly Excel and Outlook; experience preparing reports, maintaining spreadsheets, and managing customer documentation.
  • Experience using Warehouse Management Systems (WMS); Blue Yonder experience is considered a strong asset.
  • Strong organizational, multitasking, and time management skills, with the ability to prioritize competing demands.
  • Exceptional attention to detail with strong analytical and problem-solving abilities.
  • Ability to build positive working relationships with customers, warehouse operations, and internal stakeholders.
  • Professional, dependable, and accountable with the ability to thrive in a fast-paced environment.
  • Bilingual English/Spanish or English/German is considered a strong asset.
  • Ability to work on-site five days per week at our Plainfield, Indiana facility.

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