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Blue Cross Customer Service Jobs in Michigan (NOW HIRING)

Customer Service

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Servicing - Customer Care Specialist

Pontiac, MI · On-site

$16/hr

Cross-train in multiple areas of mortgage servicing to support departmental needs. * Maintain ... Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ...

Customer Service

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Servicing - Customer Care Specialist

Pontiac, MI · On-site

$16/hr

Cross-train in multiple areas of mortgage servicing to support departmental needs. * Maintain ... Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ...

Josh's Frogs

Customer Service Representative

Owosso, MI · On-site

$16/hr

As a member of the Customer Service Department, your voice and actions will greatly impact customer ... Cross Blue Shield, Delta Dental, and EyeMed) * Health savings account * Paid time off (Holiday ...

Superior Dairy

Customer Service Rep

Novi, MI · On-site

$15 - $20.50/hr

Health and wellness benefits with medical coverage through Blue Cross Blue Shield, including mental ... Employee feedback and suggestion forums As a customer service representative, you'll be responsible ...

VIP Truck Center, LLC

Service Manager

Livonia, MI · On-site

... includes medical (Blue Cross), dental, eye care, vacation and a 401K program with a match ... Must be customer friendly and be a team player. A valid driver's license (CDL preferred) and ...

VIP Truck Center, LLC

Service Manager

Livonia, MI · On-site

... includes medical (Blue Cross), dental, eye care, vacation and a 401K program with a match ... Must be customer friendly and be a team player. A valid driver's license (CDL preferred) and ...

Josh's Frogs

Customer Service Specialist

Owosso, MI · On-site

$16.50/hr

As a Customer Service team member, you'll help schedule animal shipments, support animal shipping ... Blue Cross Blue Shield) * Paid time off (Holiday, Sick, and Vacation, with Sick pay and 24 Holiday ...

Vesco Oil

Customer Order & Billing Specialist

Grand Rapids, MI · On-site

$15.75 - $20.50/hr

We are committed to delivering exceptional customer service with honesty, integrity, and quality ... Blue Cross Blue Shield & Blue Care Network medical plans * Dental, vision, and life insurance ...

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How much do blue cross customer service jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for blue cross customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a Blue Cross customer service?

A Blue Cross Customer Service job involves assisting members with inquiries about their health insurance plans, benefits, claims, and billing. Representatives provide support via phone, email, or chat, helping customers understand their coverage and resolve issues. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies and procedures. It may also involve processing claims, updating account information, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in Blue Cross customer service?

To excel as a Blue Cross Customer Service representative, you should have strong communication abilities, problem-solving skills, and a solid understanding of health insurance basics, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes HIPAA certification are typically required. Patience, empathy, and active listening are vital for delivering positive customer experiences and resolving complex inquiries. These skills ensure effective support for members, efficient handling of sensitive issues, and uphold the reputation of Blue Cross through excellent service.

What are the typical challenges faced in a Blue Cross customer service role, and how is support provided to overcome them?

Blue Cross Customer Service representatives often encounter challenges such as handling high call volumes, managing sensitive health information, and resolving complex questions about insurance benefits and claims. Team members are provided with thorough training, access to knowledge bases, and ongoing support from supervisors to ensure they feel confident addressing customer needs. Collaboration with other departments, such as claims processing or provider relations, is common to help resolve issues effectively. Regular coaching sessions and constructive feedback are also utilized to help employees develop their skills and succeed in the role.

What are the most commonly searched types of Blue Cross Customer Service jobs in Michigan?

The most popular types of Blue Cross Customer Service jobs in Michigan are:

What are popular job titles related to Blue Cross Customer Service jobs in Michigan?

For Blue Cross Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Blue Cross Customer Service jobs in Michigan look for?

The top searched job categories for Blue Cross Customer Service jobs in Michigan are:

Blue Cross Customer Service jobs near you
Infographic showing various Blue Cross Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Servicing - Customer Care Specialist

Customer Service

Pontiac, MI • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

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Job description

Position Summary

We are seeking a customer-focused Customer Care Servicing Specialist to join our Mortgage Servicing team. In this role, you will serve as a primary point of contact for homeowners and servicing partners, providing exceptional customer service while assisting with mortgage servicing inquiries, account maintenance, and issue resolution.

The ideal candidate enjoys helping others, communicates effectively, and thrives in a fast-paced environment. Previous experience in mortgage servicing, customer service, call center operations, financial services, or banking is highly valued.


Responsibilities

  • Serve as the primary point of contact for borrowers and servicing partners regarding mortgage servicing inquiries.
  • Handle a high volume of inbound and outbound phone calls with professionalism and empathy.
  • Respond to customer emails and written inquiries in a timely manner.
  • Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and general servicing requests.
  • Maintain accurate documentation of all customer interactions within the servicing system.
  • Generate, review, and complete assigned servicing reports.
  • Coordinate with servicing partners and internal departments to resolve account issues efficiently.
  • Cross-train in multiple areas of mortgage servicing to support departmental needs.
  • Maintain compliance with company policies, investor guidelines, and applicable federal and state mortgage servicing regulations.
  • Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations.


Required Qualifications

  • High school diploma or equivalent.
  • 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field.
  • Experience handling a high volume of inbound and outbound customer calls.
  • Excellent verbal and written communication skills.
  • Strong customer service, problem-solving, and conflict resolution abilities.
  • Excellent organizational skills with strong attention to detail.
  • Intermediate to advanced Microsoft Excel skills, including formulas, VLOOKUPs, and PivotTables.
  • Proficiency with Microsoft Office (Excel, Word, Outlook).
  • Ability to multitask, prioritize work, and adapt in a fast-paced environment.
  • Self-motivated with a positive attitude and strong work ethic.
  • Full-time, onsite attendance.


Preferred Qualifications

  • Experience in mortgage servicing or mortgage operations.
  • Familiarity with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or similar systems.
  • Knowledge of escrow, mortgage payments, loan servicing, default servicing, or customer account maintenance.
  • Bilingual (English/Spanish) preferred.


Benefits

We offer a comprehensive benefits package to support your health, financial well-being, and professional growth, including:

  • Competitive salary
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • 401(k) with employer matching
  • Paid time off and paid holidays
  • Paid training and career development
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Career advancement opportunities


Why Join Our Team?

We're committed to delivering outstanding service to homeowners while creating a collaborative and supportive work environment for our employees. If you're passionate about helping customers, enjoy solving problems, and want to build a career in the mortgage servicing industry, we'd love to hear from you.


Equal Opportunity Employer

We are an Equal Opportunity Employer committed to fostering an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.


Disclaimer

The duties and responsibilities described above are intended to describe the general nature of the work performed and are not intended to be an exhaustive list of responsibilities or qualifications. Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Employment is at will unless otherwise governed by applicable law.


Search Keywords

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