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Remote Blue Cross Customer Service Jobs (NOW HIRING)

Minnesota Jobs

Remote Member Experience Advocate

$25.25 - $28.54/hr

Customer service and call center experience. Ability to work in a cross functional environment with ... Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan ...

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How much do remote blue cross customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote blue cross customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Remote Blue Cross Customer Service vs Remote Blue Cross Claims Specialist?

AspectRemote Blue Cross Customer ServiceRemote Blue Cross Claims Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of insurance claims
Work EnvironmentCall centers, remote customer supportRemote claims processing, data entry
Employer & IndustryBlue Cross health insurance providersBlue Cross health insurance providers

While both roles work remotely within the Blue Cross industry, Customer Service representatives focus on assisting members with inquiries, whereas Claims Specialists handle processing and reviewing insurance claims. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What cities are hiring for Remote Blue Cross Customer Service jobs?

Cities with the most Remote Blue Cross Customer Service job openings:

What are the most commonly searched types of Blue Cross Customer Service jobs?

The most popular types of Blue Cross Customer Service jobs are:

What states have the most Remote Blue Cross Customer Service jobs?

States with the most job openings for Remote Blue Cross Customer Service jobs include:

What job categories do people searching Remote Blue Cross Customer Service jobs look for?

The top searched job categories for Remote Blue Cross Customer Service jobs are:

Remote Blue Cross Customer Service jobs near you
Infographic showing various Remote Blue Cross Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Remote Member Experience Advocate

Blue Cross Blue Shield of Minnesota

Remote

$25.25 - $28.54/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Blue Cross Blue Shield Of Minnesota rating

6.0

Company rating: 6.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

285th of 308 rated insurance

Job description

Job Duties

Remote Member Experience Advocate

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You'll Have As Member Experience Advocate, you will be responsible for delivering a compassionate and seamless experience by assisting members/providers with detailed inquiries related to benefits, eligibility, and claims. This role focuses on clear communication, active listening, and problem-solving to make processes easy for member/providers while ensuring accuracy and confidentiality. Advocates serve as trusted resources, helping members/providers navigate their health options and supporting positive outcomes through proactive engagement. What You'll Do

• Handle incoming calls in a fast-paced call center environment, with occasional outbound calls and offline follow-up tasks such as provider outreach and research • Maintain composure and positivity while de-escalating challenging situations and managing relationships with both satisfied and dissatisfied members.

Now Hiring October 5th, 2026 Start Date

Must reside in Minnesota to be eligible for this position.

Hiring approximately 22 Member Experience Advocates to support the Provider line of business.

Paid training provided to prepare you for success in the role.

• Training start date: October 5, 2026 • Training schedule: MondayFriday, 8:30 a.m.5:00 p.m. CST • Training duration: Approximately 12 weeks

Schedule after training:

• Rotating 8.5-hour shifts • MondayFriday between 7:00 a.m.6:00 p.m. CST

100% remote, work-from-home position

• High-speed, land-based internet service is required • Internet connection must be hard-wired from your router to company-provided equipment

Pay range: $23.00$24.00 per hour, based on experience.

How You'll Do It

• Apply standard operating procedures (SOP) while identifying and recommending process improvements for a better member experience. • Demonstrate commitment to organizational values, practices, policies, and procedures in all interactions. • Develop proficiency across multiple lines of business to provide flexible support and ensure continuity of service. • Adapt to evolving business needs by acquiring cross-functional knowledge and assisting inotheroperational areas. • Performs additional responsibilities consistent with the scope and level of the role, as assigned.

Required Skills & Experience

• 1+ years of related work experience • High school diploma (or equivalent) • Ability to work a weekly schedule that is shifted to enable the organization to meet member and business needs.

Preferred Skills & Experience

• Ability to communicate clearly with varied internal contacts, actively listen to clarify needs, and ensure accurate and timely information exchange. • Ability to recognize patterns in recurring issues, gather relevant information, and collaborate with others to implement practical solutions. • Ability to organize and prioritize tasks across assignments, manage time effectively, and adjust to shifting workloads while maintaining accuracy. • Healthcare or related industry experience. • Customer service and call center experience. • Ability to work in a cross functional environment with both internal and external stakeholders. • Demonstrated resiliency, empathy, and ability to encourage and empower members to take actions to improve their health outcomes. • Demonstrated ability in making timely service oriented decisions that align with corporate procedures and protocol. • Ability to interpret and communicate analytical information to both individuals and clients in a clear and concise manner within and outside the organization. • Demonstrated skills in conflict resolution.

Role Designation Teleworker

Role designation definition:

• Teleworking is working full time remote. • Hybrid is a minimum of 2 days onsite. • Onsite is full-time onsite.

Compensation and Benefits $21.96 - $25.25 - $28.54 Hourly

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance • Life insurance • 401k • Paid Time Off (PTO) • Volunteer Paid Time Off (VPTO) • And more

To discover more about what we have to offer, please review our benefits page.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Physical requirements.

Apply Here: https://www.click2apply.net/ZGkZK1i7gVEerFQyNHMqMP

PI286360014

Minimum Education Required

See job description.

Minimum Experience Required

See job description.

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Compensation

$23.00 - $24.00 / Hourly

Postal Code

55121

Job Type

Full Time

Place of Work

Remote

Requisition ID

53260

Job Benefits

Health Insurance

What Blue Cross Blue Shield Of Minnesota employees say

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Benefits

Hours and flexibility

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