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Remote Blue Cross Customer Service information

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How much do remote blue cross customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote blue cross customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Remote Blue Cross Customer Service vs Remote Blue Cross Claims Specialist?

AspectRemote Blue Cross Customer ServiceRemote Blue Cross Claims Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of insurance claims
Work EnvironmentCall centers, remote customer supportRemote claims processing, data entry
Employer & IndustryBlue Cross health insurance providersBlue Cross health insurance providers

While both roles work remotely within the Blue Cross industry, Customer Service representatives focus on assisting members with inquiries, whereas Claims Specialists handle processing and reviewing insurance claims. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

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The most popular types of Blue Cross Customer Service jobs are:

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Remote Blue Cross Customer Service jobs near you
Infographic showing various Remote Blue Cross Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative I

Arkansas Blue Cross

Little Rock, AR • On-site, Remote

$15.25 - $20.75/hr

Full-time

Medical

Posted 2 days ago

New

Job description

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.Job SummaryThe Customer Service Representative (CSR) ensures final resolution of each customer inquiry in a timely and courteous manner while documenting detailed information relevant to the contact. Resolution may require system research and/or contacting experts in other areas of the company. Although some encounters may require multiple interactions, the CSR strives for the company goal of "first time resolution" whenever possible.Requirements

EDUCATION

High school diploma or equivalent.

EXPERIENCE

Minimum two (2) years' experience in a specialized customer service environment. OR two (2) years' college coursework (at least 48 credit hours) plus one (1) year experience in a specialized customer service environment.

ESSENTIAL SKILLS & ABILITIES

Customer Resolutions

Multitasking

Active Listening

Keyboarding

Work Independently

Independent Thinking

Organized Detail Oriented

Written and Verbal Communications

Customer Service

Problem Solving

Working in a high stress environment

Computer Literacy

Must pass company proficiency test: Customer Service Assessment

Skills Active Listening Computer Literacy Critical Thinking Customer Service Documentations Evaluating Information Oral Communications Organizing Problem Solving Researching Results Interpretation Time Management Written CommunicationResponsibilities Communication: Communicates in a clear and concise manner (whether orally or in writing) using business English, correct grammar, and precise vocabulary; learns to make complex insurance topics accessible to a wide audience and explain benefits without resorting to jargon; develops the ability to listen, comprehend what is being said, and ask appropriate questions that help lead to issue resolution; and keeps accurate and complete electronic notes of conversations in the appropriate software systems. Customer Service: Interacts directly with customers, which may include members, groups, and providers to resolve issues related to the products and services and health insurance plans offered by ABCBS and its family of companies; and completes interactions based on company standards and directives as well as within state and federal guidelines such as the privacy rules enumerated in HIPAA guidelines. Other duties: As assigned Problem-Solving/Complaint Resolution: Always conducts him/herself in a positive and professional manner, addressing others with politeness, etiquette, and tact; handles confrontational situations with empathy but also in such a manner as to reach fact-based objective conclusions and resolve; and gains conclusive agreement through negotiation. Product Knowledge and System Know-How: Becomes an expert on benefits and eligibility for health insurance plans supported by multiple lines of business, as requested; and knows where and how to find information pertinent to providing superior customer service.CertificationsSecurity Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment TypeRegular

ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.

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