Part Time Blue Cross Customer Service Jobs (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

• Welcome guests with a warm, professional, and engaging attitude while creating a positive first impression.
• Greet guests upon arrival, verify reservations when applicable, and efficiently manage seating assignments.
• Escort guests to their tables while providing information about venue amenities, menus, and event offerings.
• Maintain accurate waitlists and communicate estimated wait times in a courteous and professional manner.
• Coordinate seating flow with servers, bartenders, supervisors, and culinary staff to maximize efficiency and guest satisfaction.
• Monitor dining room capacity and table availability to ensure smooth guest flow throughout service.
• Assist with table resets and maintain a clean, organized, and welcoming entrance and host station.
• Answer guest questions regarding menus, dietary accommodations, premium spaces, and arena amenities.
• Assist with food and beverage service support when needed, including running food, clearing tables, or supporting other front-of-house team members.
• Resolve guest concerns professionally or escalate issues to management when appropriate.
• Ensure restaurant, club, or hospitality spaces are fully prepared 15 minutes prior to guest arrival and event start times.
• Maintain cleanliness of menus, podiums, waiting areas, and guest-facing spaces throughout each event.
• Work collaboratively with the food and beverage team to provide exceptional hospitality during concerts, sporting events, and special events.
• Follow all company policies, sanitation standards, food safety procedures, and responsible alcohol service guidelines.
• Perform other duties as assigned by supervisors or management.

• High School Diploma or G.E.D. preferred.
• Previous experience as a Host, Receptionist, or in a customer-facing hospitality role is preferred.
• Previous experience in a restaurant, sports venue, hotel, country club, or event venue is a plus.
• Outstanding customer service skills with a genuine passion for hospitality.
• Excellent verbal communication and interpersonal skills.
• Professional appearance and ability to represent Blue Arena and Oak View Group in a positive manner.
• Ability to remain calm, friendly, and organized in a fast-paced, high-volume event environment.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask while maintaining accuracy and professionalism.
• Ability to work collaboratively as part of a team while also working independently with minimal supervision.
• Flexible schedule with the ability to work evenings, weekends, holidays, and extended hours based on the event schedule.
• Ability to stand and walk for extended periods throughout an event shift.
• Must obtain and maintain all required food handler, alcohol service, and other certifications required by state or local regulations.
• Ability to communicate effectively with guests, coworkers, volunteers, supervisors, and management while fostering a positive and respectful work environment.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.