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Blackboard Customer Service Advisor Jobs (NOW HIRING)

QGR Jiffy Lube

Customer Service Advisor

Olney, MD · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...

QGR Jiffy Lube

Customer Service Advisor

Oakton, VA · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...

QGR Jiffy Lube

Customer Service Advisor

Oakton, VA · On-site

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...

Precision Auto

Customer Service Advisor

Columbia, SC · On-site

Customer Service Advisor Full or Part Time Join the Precision Tune Auto Care Team! Celebrating 50 years as a trusted leader in automotive service and a Franchise 500 top-rated brand. At Precision ...

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Blackboard Customer Service Advisor information

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How much do blackboard customer service advisor jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for blackboard customer service advisor in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

What is a Blackboard Customer Service Advisor?

Blackboard Customer Service Advisors are professionals who assist users of the Blackboard learning management system, such as students, instructors, and administrators. They help resolve technical issues, answer questions about using Blackboard features, and provide guidance on account access or troubleshooting. These advisors may work via phone, email, or chat, ensuring users have a smooth and productive experience with the platform. Their role is essential in supporting online learning environments and helping users maximize the benefits of Blackboard.

What are the key skills and qualifications needed to thrive as a Blackboard Customer Service Advisor?

To thrive as a Blackboard Customer Service Advisor, you need strong problem-solving skills, technical aptitude, and experience in customer support, often supported by a relevant associate's or bachelor's degree. Familiarity with Blackboard LMS platforms, ticketing systems like Zendesk, and remote communication tools is typically required. Outstanding communication, patience, and adaptability help you effectively assist diverse users and resolve technical issues. These skills are crucial for ensuring a positive user experience and maintaining high satisfaction in educational technology environments.

What are some common challenges faced by Blackboard Customer Service Advisors when assisting users, and how can these be effectively handled?

Blackboard Customer Service Advisors often encounter challenges such as troubleshooting technical issues, addressing user frustration, and explaining complex features in an accessible way. Advisors are expected to remain patient, use clear communication, and follow structured problem-solving protocols to resolve issues efficiently. Building familiarity with the Blackboard platform and its common pain points helps advisors provide quicker, more accurate support, while ongoing training and collaboration with technical teams further enhance their ability to handle escalated or unusual cases.

What is the difference between Blackboard Customer Service Advisor vs Academic Support Specialist?

AspectBlackboard Customer Service AdvisorAcademic Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceDegree in education, training, or related field; experience in academic support
Work EnvironmentCall centers, online support platforms, educational institutionsEducational institutions, tutoring centers, online learning platforms
Employer & Industry UsagePrimarily in edtech companies and universitiesSchools, colleges, universities, edtech providers
Common Search & ComparisonCustomer service roles in education techAcademic support roles in education

While both roles support educational services, a Blackboard Customer Service Advisor primarily handles technical and customer inquiries related to Blackboard platforms, focusing on troubleshooting and user assistance. An Academic Support Specialist provides academic guidance and tutoring, often requiring educational credentials. The roles differ mainly in their focus—technical support versus academic assistance—though both are vital in educational environments.

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Blackboard Customer Service Advisor jobs near you
Infographic showing various Blackboard Customer Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,138 per year, or $20.7 per hour.

Customer Service Advisor

QGR Jiffy Lube

Olney, MD • On-site

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

Description:

What can you expect as an Automotive Customer Service Advisor?

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors truly love helping our customers be reviewing past service work and communicating the vehicle's needs. Our best will inquire about the customer and the vehicle's complaints and work with our technicians to find a correction. Our Customer Service Advisors love to engage with the customer and are always welcoming them with a smile. Some of the reasons our advisors love working with us are:

  • Efficient teams delivering timely inspections
  • The use of a cutting edge POS system that graphically illustrates our customers' needs based on the vehicles' manufacturer recommendations
  • Thorough technicians that deliver quality inspection reports
  • Steady flow of customers

What you will do:

  • Greet the customer and acknowledge their request
  • Check-In the customer and verify information
  • Be an expert on all sales processes and initiatives
  • Process phone calls in a professional manner. Encourage the customer to come in for service work.
  • Be comfortable selling to our customers our product offerings
  • Document, verbally communicate and sell the recommendations
  • Write estimates and order parts for services as needed.
  • Be able to create and bill out all sales orders.
  • Work towards achieving any company-set goals or objectives, including individual sales goals.
  • Keep pace with customers, balancing multiple priorities and using good judgement to manage time.
  • Build relationships with customers by communicating the status of their vehicle, promise time.

Pay Range:

 32,240 - 44,330 per year 



Benefits include:

  • Competitive pay (based on experience)
  • Matching 401K
  • On-the-job training with Award Winning Online Training Platform: Jiffy Lube University
  • We promote from within a commitment we are passionate about
  • No late evenings
  • Tuition reimbursement
  • Paid vacation and holidays
  • Medical insurance
Requirements:

What are the Job Qualifications?

  • Driver's License
  • Ability to Stand on your feet for 10+ hours
  • Ability to speak English
  • Bi-lingual is a plus!
  • Previous sales experience is a plus - automotive is preferred