Position Summary
The Biologic Coordinator maintains a streamlined workflow for the Infusion Center and injections in the office. Must have strong organizational skills, customer service orientation, time management, computer operation proficiency, and confidentiality.
Major Duties and ResponsibilitiesÂ
- Responsible for overall workflow in the Infusion Center from scheduling, authorization and payment for Infusion and injection services.
- Verifying insurance, benefit investigation and managing authorizations for all patients; including follow ups with the billing office and maintaining timely status for billing.
- Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills and able to handle all staff/coworker interactions professionally. Â
- Chart prep to aid in medication ordering, forms needed from patients, including consent forms, and  notating financial obligation.                         Â
- Proficient computer skills- Microsoft Office Suites, web navigation and experience with Electronic Health Systems (EHR).
- Works with Regional Operations Manager and Office Manager to review drug usage quarterly and utilization of the Infusion Center.
- Build and maintain professional relationships with all pharmaceutical reps.
- Tracking co-pay assistance program details and ensuring all claims are submitted in a timely manner.
- Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
- Assure timely delivery of patient services and maintain strictest confidentiality.
- Other duties as assigned.
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Knowledge, Skills and Abilities
- Knowledge of computer systems and applications and ease with navigation/troubleshooting.
- Knowledge of office equipment.
- Knowledge of medical terminology and office procedures, preferably Rheumatology.
- Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
- Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
- Pays strong attention to detail.
- Excellent customer service skills.
- Ability to work scheduled hours as defined in the job offer.
- Ability to communicate effectively and professionally.
- Ability to present information in an organized manner.
- Skill in multi-tasking.
Education / Training / Requirements
- Must have an active Medical Assistant Certification (CMA, CCMA, NRCMA, NCMA, or RMA) or Licensed Practical Nurse license.
- At least Two (2) years’ experience in a medical environment
Physical Demands
- Ability to lift or move equipment.
- Ability to stand and walk for limited periods of time; sit for extended periods of time.
- Ability to enter data into a computer via a keyboard.
- Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
- Ability to grasp and hold up to 30 lbs.*
- Ability to occasionally squat and lean over.
- Ability to hear normal voice level communications in person or through the telephone.
- Ability to speak clearly and understandably; basic vision, corrected.Â
- Ability to see and understand data on a computer screen.
Success Factors
- Alignment with Company Mission and Core Values
- Excellent Time Management/Organized
- Open Communication/Positive
- Goal Driven
- Excellent Customer Service
- Juggles Multiple Priorities
- Accuracy and Attention to Detail
All statements are essential functions of the position unless identified as non-essential by an asterisk (*).