Behavioral Health Case Manager Jobs in Washington

Level: Experienced

Job Location: United States (Washington, DC 20032)

Position Type: Full Time

Education Level: Graduate Degree

Salary Range: $53,361.00 - $66,701.25

Salary Travel Percentage: Negligible

Job Shift: Day

Job Category: Nonprofit - Social Services

Classification: Exempt

Reports To: Program Coordinator or Director of Behavioral Health (U.S.VETS)

Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401K.

• Assesses veterans referred to the program to identify problems, needs, or barriers in areas such as Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric.
• Coordinates care with VA personnel and other community partners on behalf of clients for eligibility documentation, mental and physical health services.
• Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete.
• Collaborates with clients to complete Individual Action Plans (IAP).
• Provides guidance to Case Manager I & II staff on client IAPs, client intervention strategies, progress notes, discharge planning, etc. during weekly program meeting and as needed.
• Conducts crisis intervention and supports Case Manager I & II staff with client issues.
• Maintains confidential client files in a professional and timely manner, ensuring all forms are the most recently revised versions and are in compliance with organization standards.
• Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format.
• Reviews and documents updates for IAPs on a monthly basis.
• Completes timely discharge summaries.
• Conducts home visits to provide case management services and ensure health and welfare of clients.
• Assists in quality management activities, data collection, and preparing reports.
• Facilitates client life skills classes.
• Provides specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.).
• Conducts random drug and alcohol screenings of clients.
• Maintains confidentiality in compliance with HIPAA standards.
• Assists Program Coordinator and Director of Behavioral Health with auditing of client documentation such as client eligibility documentation, case notes, IAPs and IAP reviews, discharge forms.
• Assists Program Coordinator and Director of Behavioral Health with program reporting.
• Supervises student interns, including task assignment, reviewing process recordings, supervision sessions, evaluations, and adhering to university standards.
• Assists with training new staff and providing training to team members.
• Assists with urgent client issues outside of business hours as needed.
• Completes accurate and timely data entry into the HMIS system and other required internal and external databases.
• Documents client referrals for services.
• Attends scheduled team meetings and trainings.
• Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion.
• Performs other duties as required; staff with a valid driver’s license may be requested to complete a driver training course and drive company vehicles for client transportation.

• Focuses on providing case management services that result in clients transitioning to permanent housing.
• Ensures clients are accounted for daily through contact, bed check, and/or daily sign‑in logs.
• Monitors program rent/participant fee compliance to assist clients in prioritizing housing.
• Locates housing units in the community that meet clients’ needs for scattered‑site transitional housing such as the Transition In Place (TIP) Program.

• Focuses on providing case management services that result in clients obtaining and maintaining permanent housing.
• Locates housing units in the community that meet clients’ needs for scattered‑site permanent housing.
• Ensures children and youth are enrolled in school and connected to appropriate services for programs serving families with dependent children.

• Assists with Workforce Program Assessment and Enrollment processes.
• Works with clients to develop an Individual Employment Development Plan; assesses, alleviates, and reduces barriers to employment.
• Provides assistance in developing cover letters, resumes and obtaining other supportive services.
• Facilitates groups or classes (Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc.).
• Makes presentations of clients’ employment backgrounds to prospective employers.
• Maintains knowledge of community employment agencies and procedures, including any modifications.

• May report directly to the SSVF Team Leader if applicable.
• Conducts rapid rehousing and homeless prevention services for veterans and their families.
• Works with clients to develop a Housing Stability Plan.
• Provides case management services to family members in the veteran household.
• Conducts home visits to provide case management services.
• Ensures dependent children are enrolled in school and connected to appropriate community services.
• Manages compliance with VA regulations and organization protocols for requesting and distributing Temporary Financial Assistance on behalf of veteran households.
• Assists in rapidly placing homeless veteran families into housing.
• Conducts Rent Reasonableness Testing and ensures Habitability Standards are met for rental units.
• Co‑ordinates with VA Grant & Per Diem Transitional Housing Programs for immediate placement of clients and case‑manages them while on the Rapid Rehousing Track.

• Make home visits to monitor housing stability.
• Provide or coordinate educational activities related to meal planning, tenant responsibilities, public transportation, community resources, financial management, and development of natural supports.
• Makes referrals to needed services such as mental health, substance use disorder, medical, and employment services.
• Participates in case conferencing with other service providers working with the veteran.
• Must have reliable transportation.

• Assists with Program Assessment and Enrollment processes for clients in jail/prison or recently released.
• Works with clients to develop an Individual Housing & Employment Plan and, if enrolled in workforce services, a detailed Individual Employment Development Plan.
• Provides individualized assistance in developing cover letters, resumes and obtaining other supportive services.
• Facilitates groups or classes (Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, Substance Abuse Education, etc.).
• Makes presentations of clients’ employment backgrounds to prospective employers.
• Maintains knowledge of community employment agencies and procedures.
• When clients are incarcerated, meets and conducts classes in the jail/prison.
• Has ability to pass background clearance into jails/prisons.
• Preferred experience with clients transitioning from jail/prison.

• Facilitates group and/or individual counseling.
• Must obtain, possess, and/or maintain an active registration with the State Board of Behavioral Sciences or equivalent (ACSW/LCSW/AMFT/LMFT), certification in Substance Abuse Counseling (through CCAPP, CAADE, etc.), or be willing and able to become registered within the first 45 days of employment.

• Master’s Degree in Social Work, Psychology, Counseling, or other related social service field required.
• Two years of experience in social services or related field preferred.
• Certification in Substance Abuse Counseling preferred; required for Case Managers providing counseling services per state licensing requirements and must be maintained.
• Case Managers assigned to programs serving incarcerated veterans must be able to pass background checks for clearance into jails/prisons and maintain clearance.
• Case Managers assigned to provide nursing or health‑related services are required to have necessary nursing credentials as a Licensed Practical Nurse (LPN) and Registered Nurse (RN).
• Experience working with homeless and/or veterans preferred.
• Experience facilitating support groups preferred.
• Strong oral and written communication skills.
• Professional manner and appearance.
• Ability to work independently and within a team.
• Ability to take direction.
• Ability to work effectively with diverse groups of clients, staff, and community members.
• Computer proficient in Microsoft Office and Internet.
• Valid driver’s license preferred; if driving company vehicles, must meet company insurance requirements and complete a driver training course.

United States Veterans Initiative is a non‑profit organization whose mission is the successful transition of military veterans and their families through the provision of housing, counseling, career development, and comprehensive support.