ZipRecruiter

Log In

1

Bdc Manager Jobs in Springfield, MA (NOW HIRING)

Hartford Toyota Superstore

BDC Manager

Hartford, CT

$65K - $100K/yr

As the Automotive BDC Manager, you'll play a pivotal role in overseeing the daily operations of our Business Development Center. You'll work to maximize sales opportunities by driving customer ...

The Ivy of McKinney

Service BDC Clerk

Palmer, MA · On-site

$16.50 - $18/hr

Service BDC Clerk** **Job Overview:** We are seeking a detail-oriented and proactive Service BDC ... The ideal candidate will be responsible for facilitating exceptional customer experiences, managing ...

Bertera Chevrolet Inc.

Service BDC Clerk

Palmer, MA

$16.50 - $18/hr

Service BDC Clerk** **Job Overview:** We are seeking a detail-oriented and proactive Service BDC ... The ideal candidate will be responsible for facilitating exceptional customer experiences, managing ...

Bertera Chevrolet Inc.

Service BDC Clerk

Palmer, MA · On-site

$15.25 - $20.50/hr

Service BDC Clerk Job Overview: We are seeking a detail-oriented and proactive Service BDC ... The ideal candidate will be responsible for facilitating exceptional customer experiences, managing ...

next page

Showing results 1-20

All JobsBdc JobsBdc Manager JobsBdc Manager Jobs in Springfield, MA

Bdc Manager information

See Springfield, MA salary details

$18.9K

$69K

$115.1K

How much do bdc manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for bdc manager in Springfield, MA is $68,951.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $85,200.00 per year, depending on experience, location, and employer.

What is the difference between Bdc Manager vs Bdc Representative?

AspectBdc Manager

CredentialsExperience in sales, customer service, and team management; often requires a high school diploma or equivalent, some roles prefer post-secondary education.
Work EnvironmentOffice setting, managing a team, overseeing sales processes, and coordinating with dealerships or sales departments.
Employer & Industry UsageUsed in automotive, retail, and financial sectors; common in dealerships and sales organizations.

The Bdc Manager oversees the Business Development Center team, focusing on sales strategy, team leadership, and performance metrics. In contrast, a Bdc Representative primarily handles customer inquiries, schedules appointments, and supports sales efforts directly. The manager has broader responsibilities, including staff management and strategic planning, while the representative focuses on customer interaction and lead generation.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid position is typically the General Manager or Dealer Principal, who oversees all operations and profitability. These roles often have significant experience, leadership skills, and may earn six-figure salaries, including bonuses and profit sharing.

What is a BDC manager?

A BDC manager oversees the Business Development Center, which handles customer inquiries, appointment setting, and lead management for a dealership or sales team. They coordinate communication between customers and sales staff, often using CRM tools, and focus on generating and nurturing leads to increase sales opportunities.

How much do BDC managers make?

BDC managers typically earn an average salary between $50,000 and $80,000 annually, depending on experience, location, and the size of the dealership or organization. In some regions, including New Jersey, salaries may be higher due to cost of living and market demand, with additional compensation often including bonuses and commissions based on performance.

What are the key skills and qualifications needed to thrive as a BDC Manager, and why are they important?

To thrive as a BDC Manager, you need expertise in lead management, sales processes, and customer relationship strategies, often supported by experience in automotive sales or business development. Familiarity with CRM systems, phone tracking software, and dealership management tools is typically required. Outstanding communication, leadership, and problem-solving skills help a BDC Manager motivate teams and create positive customer experiences. These skills are crucial for driving sales growth, improving customer satisfaction, and ensuring efficient business development operations.

How do BDC agents get paid?

BDC managers and agents typically earn a combination of base salary and commissions or bonuses based on performance metrics such as lead generation, appointment setting, or sales conversions. Compensation structures can vary by dealership or company, and some roles may include incentives for achieving specific targets or improving customer engagement. Knowledge of CRM tools and sales processes is often important for success in this role.

What are the main challenges a BDC Manager might face when managing a dealership's customer communications?

A BDC (Business Development Center) Manager often faces the challenge of balancing high call and email volumes while ensuring each customer interaction is prompt, personalized, and effective. Coordinating between the sales, service, and marketing teams to maintain up-to-date information and a seamless customer experience can also be demanding. Additionally, keeping the BDC team motivated and trained on evolving CRM technologies and dealership processes is essential for meeting performance goals. Success in this role often relies on strong organizational, leadership, and communication skills.

What Is a BDC Manager?

A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.

More about Bdc Manager jobs
What job categories do people searching Bdc Manager jobs in Springfield, MA look for? The top searched job categories for Bdc Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Bdc Manager jobs? Cities near Springfield, MA with the most Bdc Manager job openings:
Bdc Manager jobs near you
BDC Manager

BDC Manager

Hartford Toyota Superstore

Hartford, CT

$65K - $100K/yr

Full-time

Posted 23 days ago

Job description

Join Our Team as an Automotive Business Development Manager (BDC)

Are you an experienced Business Development Manager ready to drive growth and customer engagement for a thriving, high-volume foreign car dealership? We’re looking for a motivated and results-driven professional to lead our BDC team to new heights.

About the Role:

As the Automotive BDC Manager, you’ll play a pivotal role in overseeing the daily operations of our Business Development Center. You’ll work to maximize sales opportunities by driving customer appointments, enhancing communication strategies, and fostering a high-performing team environment.

Key Responsibilities:
  • Develop and implement strategies to increase customer engagement, appointments, and sales.
  • Manage and train a team of BDC representatives to deliver exceptional customer experiences.
  • Be consistently available to support, guide, and manage the team to ensure optimal performance.
  • Monitor and analyze performance metrics to identify growth opportunities.
  • Collaborate with the sales and service departments to ensure seamless lead-handling processes.
  • Maintain high standards of communication across phone, email, text, and video channels.
  • Leverage video technology as a key tool to engage leads, explain processes, and enhance the customer experience.
What We’re Looking For:
  • Proven experience in automotive BDC management or similar leadership roles.
  • Strong knowledge of CRM systems and dealership processes.
  • Excellent communication, coaching, and leadership skills.
  • Data-driven mindset with the ability to analyze performance metrics and implement solutions.
  • Passion for customer service and a track record of meeting or exceeding goals.
  • Must be comfortable using video as part of the customer communication and sales process.
  • Must be fully committed to being accessible and hands-on in managing the team daily.
What We Offer:
  • Competitive compensation package with performance-based bonuses.
  • Opportunities for professional development and growth within the dealership.
  • Supportive, team-oriented work environment.
  • Comprehensive benefits package.

If you’re a dynamic leader with a passion for driving results, managing a high-performing team, and embracing innovative tools like video, we want to hear from you! Take the next step in your career and make a lasting impact at our dealership.

Apply Today!

All inquiries and applications will remain confidential.

Apply