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Bdc Manager Jobs in Worcester, MA (NOW HIRING)

Harr Motor Group

Service BDC Supervisor

Worcester, MA

$60/hr

Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance, and ensure that every customer opportunity is handled accurately and professionally. The primary ...

Harr Motor Group

Service BDC Supervisor

Worcester, MA · On-site

$60/hr

Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance, and ensure that every customer opportunity is handled accurately and professionally. The primary ...

Harr Motor Group

Service BDC Supervisor

Worcester, MA · On-site

$60/hr

Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance, and ensure that every customer opportunity is handled accurately and professionally. The primary ...

Harr Motor Group

Sales BDC Supervisor

Worcester, MA · On-site

$60/hr

Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance, and ensure that every customer opportunity is handled accurately and professionally. The primary ...

New

Harr Motor Group

Sales BDC Supervisor

Worcester, MA

$60/hr

Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance, and ensure that every customer opportunity is handled accurately and professionally. The primary ...

New

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Bdc Manager information

See Worcester, MA salary details

$19K

$69K

$115.2K

How much do bdc manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for bdc manager in Worcester, MA is $69,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $85,300.00 per year, depending on experience, location, and employer.

What is a BDC manager?

A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.

What are the key skills and qualifications needed to thrive as a BDC manager?

To thrive as a BDC Manager, you need expertise in lead management, sales processes, and customer relationship strategies, often supported by experience in automotive sales or business development. Familiarity with CRM systems, phone tracking software, and dealership management tools is typically required. Outstanding communication, leadership, and problem-solving skills help a BDC Manager motivate teams and create positive customer experiences. These skills are crucial for driving sales growth, improving customer satisfaction, and ensuring efficient business development operations.

What are the main challenges a BDC manager might face when managing a dealership's customer communications?

A BDC (Business Development Center) Manager often faces the challenge of balancing high call and email volumes while ensuring each customer interaction is prompt, personalized, and effective. Coordinating between the sales, service, and marketing teams to maintain up-to-date information and a seamless customer experience can also be demanding. Additionally, keeping the BDC team motivated and trained on evolving CRM technologies and dealership processes is essential for meeting performance goals. Success in this role often relies on strong organizational, leadership, and communication skills.

What is the difference between Bdc Manager vs Bdc Representative?

AspectBdc Manager

CredentialsExperience in sales, customer service, and team management; often requires a high school diploma or equivalent, some roles prefer post-secondary education.
Work EnvironmentOffice setting, managing a team, overseeing sales processes, and coordinating with dealerships or sales departments.
Employer & Industry UsageUsed in automotive, retail, and financial sectors; common in dealerships and sales organizations.

The Bdc Manager oversees the Business Development Center team, focusing on sales strategy, team leadership, and performance metrics. In contrast, a Bdc Representative primarily handles customer inquiries, schedules appointments, and supports sales efforts directly. The manager has broader responsibilities, including staff management and strategic planning, while the representative focuses on customer interaction and lead generation.

How much do Bdc managers make?

Bdc managers typically earn an average salary ranging from $45,000 to $70,000 annually, depending on experience, location, and the size of the dealership or organization. Compensation may also include bonuses and commissions based on performance and sales targets.

Is being a Bdc Manager a good job?

A BDC Manager oversees the business development center, managing customer interactions and sales processes, often requiring strong communication and organizational skills. The role can offer competitive salaries, performance-based bonuses, and opportunities for advancement within automotive or sales industries. Job satisfaction depends on individual skills, work environment, and company support.
More about Bdc Manager jobs

What are the most commonly searched types of Bdc jobs in Worcester, MA?

The most popular types of Bdc jobs in Worcester, MA are:

What job categories do people searching Bdc Manager jobs in Worcester, MA look for?

The top searched job categories for Bdc Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Bdc Manager jobs?

Cities near Worcester, MA with the most Bdc Manager job openings:

Bdc Manager jobs near you
Infographic showing various Bdc Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $69,043 per year, or $33.2 per hour.

Service BDC Supervisor

Harr Motor Group

Worcester, MA

$60/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 28 days ago

Job description

Join Our Team as a Service BDC Supervisor!

Position: The Service BDC Supervisor is a leadership support role responsible for assisting in the daily operations of our high-volume Service Business Development Center team. Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance, and ensure that every customer opportunity is handled accurately and professionally. The primary goal is to support a high-performing BDC team that consistently sets quality appointments, meets daily goals, and delivers an exceptional customer experience across our Toyota and CDJR brands.

Why Work For Harr?
  • 40-hour work week
  • Stable family-owned business
  • 2 weeks paid vacation to start
  • Childcare reimbursement
  • College scholarship for employees' children
  • Medical/Dental/401(k) benefits
  • Paid training
  • Compensation: Hourly + Monthly Bonus ($60+ annually)
Key Responsibilities
  • Supervise and support daily BDC agent activity, ensuring tasks are completed accurately and on time
  • Set, communicate, and enforce daily agent goals to drive consistent team performance
  • Train and mentor agents on best practices, word tracks, and outreach strategies
  • Manage a variety of customer lists to boost outreach and maximize daily contact opportunities
  • Monitor and follow up on no-shows, verifying VINs and customer contact information to recover missed appointments
What We're Looking For
  • Prior experience in a BDC supervisory, team lead, or service coordination role preferred
  • Strong leadership, coaching, and team accountability skills
  • Excellent verbal and written communication abilities
  • Highly organized with the ability to manage multiple priorities and people simultaneously
  • Confident decision-maker who can problem-solve in a fast-paced environment
  • Proficiency in CRM platforms
  • Knowledge of Toyota and/or CDJR service operations a plus
  • Able to collaborate with Service and Parts managers
  • Direct report to BDC Director
About Harr Motor Group Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands. We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.
 

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