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Remote Bdc Jobs in Worcester, MA (NOW HIRING)

Endless Energy

CSR (Call Center) Manager

Marlborough, MA · Remote

$16 - $20.75/hr

Previous Call Center, Customer Care, BDC, or Customer Intake management experience. * Proven ... Experience leading both in-office and remote employees. * Strong Microsoft Office and Google ...

Aston Carter

Business Development Manager

Stow, MA · Remote

Ability to work productively and independently in a remote environment. * Ability to function effectively in a high-paced and at times stressful setting. * Proficiency with Microsoft Office Suite or ...

Softworld

Solutions Manager, Engineering

Waltham, MA · On-site +1

There are openings in our Waltham, MA office, with remote/WFH flexibility, as well as openings in other geographies. Individuals in this role will be accountable for business development in the ...

Softworld

Solutions Manager, Fintech

Waltham, MA · Remote

There are openings in our Waltham, MA office, with remote/WFH flexibility, as well as openings in other geographies. Our IT/Banking Financial Services team supports clients in the banking, insurance ...

Allied Universal

Business Development Manager

Worcester, MA · Remote

$300K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Enjoy a mix of field sales, client meetings, networking events, office collaboration, and remote work * Tools to Help You Win: Gain access to world-class sales enablement tools including ZoomInfo ...

Allied Universal

Business Development Manager

Worcester, MA · Remote

$300K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Enjoy a mix of field sales, client meetings, networking events, office collaboration, and remote work * Tools to Help You Win: Gain access to world-class sales enablement tools including ZoomInfo ...

All JobsBdc JobsRemote Bdc JobsRemote Bdc Jobs in Worcester, MA

Remote Bdc information

See Worcester, MA salary details

$9

$18

$29

How much do remote bdc jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote bdc in Worcester, MA is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.18 per hour, depending on experience, location, and employer.

What skills and qualifications are needed for a remote BDC?

To excel as a Remote BDC (Business Development Center) representative, you need strong communication, customer service, and sales skills, often supported by experience in automotive or call center environments. Familiarity with CRM software, lead management tools, and sometimes automotive sales certifications are typically required. Outstanding time management, self-motivation, and the ability to build rapport over phone or email make candidates stand out. These skills are crucial for effectively generating and nurturing leads, booking appointments, and driving business growth in a remote setting.

What does a remote BDC do?

A typical day for a Remote BDC representative involves making outbound calls or responding to inbound inquiries, following up with potential customers, updating lead information in CRM systems, and coordinating appointments for sales teams. You’ll spend much of your time communicating with prospects via phone, email, or live chat, ensuring they receive timely and accurate information. Collaboration with sales managers, finance teams, and other departments is common, even in a remote environment, often facilitated through virtual meetings and messaging tools. Managing your workflow efficiently and maintaining high levels of professionalism are key to success in this position.

Can a remote business development center work from home?

A remote business development center (BDC) typically involves a team working remotely to generate leads, qualify prospects, and support sales efforts. Many BDC roles are designed to be performed from home, provided employees have a reliable internet connection, necessary communication tools, and access to customer relationship management (CRM) software. However, specific company policies and job requirements may vary, so it's important to review the employer's expectations for remote work.

What is a Remote BDC?

A Remote BDC (Business Development Center) job involves handling inbound and outbound customer communications, typically for an automotive dealership or similar business. Responsibilities include scheduling appointments, following up on leads, and providing excellent customer service via phone, email, or chat. This role requires strong communication skills, attention to detail, and the ability to work independently from home.

What are the most commonly searched types of Bdc jobs in Worcester, MA? The most popular types of Bdc jobs in Worcester, MA are:
What job categories do people searching Remote Bdc jobs in Worcester, MA look for? The top searched job categories for Remote Bdc jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Remote Bdc jobs? Cities near Worcester, MA with the most Remote Bdc job openings:
Remote Bdc jobs near you
Infographic showing various Remote Bdc job openings in Worcester, MA as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Remote job distribution, with an average salary of $37,494 per year, or $18 per hour.

CSR (Call Center) Manager

Endless Energy

Marlborough, MA • Remote

$16 - $20.75/hr

Full-time

Posted 8 days ago

Job description

Description

About Endless Energy

Endless Energy started with a desire to help people save money while saving the environment. Today, our vision has grown to encompass residential and commercial HVAC solutions, insulation, Mass Save Home Energy Assessments, and net-zero home construction throughout New England.


As a Mass Save Certified Contractor, we help homeowners improve comfort, reduce energy usage, and lower utility costs while taking advantage of valuable rebates and energy efficiency programs.


Our culture is built around integrity, innovation, accountability, and delivering an exceptional customer experience.


About the Role

Endless Energy is seeking an experienced Customer Care Advisor (CCA) Manager to lead our growing Customer Care team. This leadership role is responsible for driving lead conversion, maximizing appointment opportunities, improving customer experience, and developing a high-performing inside sales team.


This is more than a traditional call center management position. The ideal candidate is a proven leader who understands how to coach teams through metrics, optimize sales performance, analyze KPIs, and build efficient processes that directly contribute to company growth.


If you're passionate about developing people, improving performance, and using data to drive results, we'd love to meet you.


Key Responsibilities


Team Leadership:
  • Recruit, hire, onboard, train, coach, and develop Customer Care Advisors.
  • Conduct regular one-on-one coaching sessions and performance reviews.
  • Create a culture focused on accountability, continuous improvement, and customer satisfaction.
  • Review employee timecards and manage commission tracking for direct reports.
  • Develop future leaders through coaching and performance management.
Call Center Operations
  • Oversee the day-to-day operations of the Customer Care department.
  • Manage staffing schedules including weekdays, evenings, weekends, holidays, and vacation coverage.
  • Ensure appropriate staffing levels to maximize lead response times and protect marketing investments.
  • Monitor workflow efficiency and continuously improve operational processes.
Sales & Performance Management
  • Establish, monitor, and improve Key Performance Indicators (KPIs) including:
    • Lead conversion rates
    • Appointment booking rates
    • Outbound call activity
    • Contact rates
    • Customer satisfaction
    • Revenue generation
    • Productivity metrics
  • Create, analyze, and present performance reports to executive leadership.
  • Develop outbound calling campaigns that increase sales opportunities and company revenue.
  • Coach advisors on inside sales techniques to improve conversions and customer engagement.
Customer Experience
  • Ensure exceptional customer service throughout every customer interaction.
  • Resolve escalated customer concerns professionally and efficiently.
  • Monitor customer interactions through recorded calls to identify coaching opportunities and maintain quality standards.
  • Ensure complete, accurate, and timely customer documentation within ServiceTitan.
Operational Excellence
  • Review the ServiceTitan dispatch board daily to maximize appointment capacity and technician efficiency.
  • Monitor canceled and missed appointments to ensure timely rescheduling.
  • Identify workflow improvements that increase operational efficiency.
  • Collaborate with executive leadership on grassroots marketing initiatives including:
    • Event marketing
    • Community outreach
    • Field canvassing
    • Content development

Requirements

Required

  • Previous Call Center, Customer Care, BDC, or Customer Intake management experience.
  • Proven leadership experience managing customer service or inside sales teams.
  • Experience coaching employees using performance metrics and KPIs.
  • Strong understanding of sales funnels, conversion metrics, and customer lifecycle management.
  • Experience using ServiceTitan.
  • Experience working within the Nexstar Network methodology and coaching principles.
  • Strong analytical skills with the ability to interpret reports and make data-driven decisions.
  • Excellent verbal and written communication skills.
  • Exceptional organizational and time management abilities.
  • Ability to multitask while managing multiple priorities in a fast-paced environment.
  • Experience leading both in-office and remote employees.
  • Strong Microsoft Office and Google Workspace skills.
Preferred

Experience with the following platforms is highly preferred:

  • Chiirp
  • Broccoli
  • Vonage
  • ServiceTitan Reporting & Analytics
  • Lead generation platforms
  • CRM reporting tools
  • Call tracking and quality assurance software
  • Workforce management software

What Makes You Successful

Our ideal candidate is someone who:

  • Loves developing and coaching people.
  • Understands how to use KPIs to improve performance.
  • Thrives in a fast-paced, high-growth environment.
  • Can balance customer service with revenue generation.
  • Makes decisions using data rather than assumptions.
  • Builds positive team culture through accountability and recognition.
  • Continuously looks for opportunities to improve systems, processes, and customer experience.

Experience within the HVAC, plumbing, electrical, home services, or residential services industry is strongly preferred.


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