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Automotive Service Manager Jobs in Springfield, MA

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Automotive Service Manager information

See Springfield, MA salary details

$30.7K

$73.7K

$140.6K

How much do automotive service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for automotive service manager in Springfield, MA is $73,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $78,800.00 per year, depending on experience, location, and employer.

What does a service manager do in automotive?

An automotive service manager oversees the daily operations of a vehicle service department, including managing staff, scheduling repairs, ensuring quality work, and maintaining customer satisfaction. They coordinate between technicians, parts departments, and customers, often using management software and requiring certifications like ASE. Strong leadership and communication skills are essential for success in this role.

What skills do you need to be a automotive service manager?

An automotive service manager needs strong leadership, communication, and customer service skills, along with technical knowledge of vehicle repair and maintenance. They should be proficient in managing staff, scheduling, and understanding automotive systems, often supported by certifications like ASE. Organizational skills and the ability to handle multiple priorities are also essential for success in this role.

What is the difference between Automotive Service Manager vs Automotive Service Advisor?

AspectAutomotive Service ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, basic automotive knowledge
Work EnvironmentService department management, overseeing staff and operationsCustomer interaction, explaining repairs, scheduling
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments

The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

What is the highest paying job in the automotive industry?

In the automotive industry, high-paying roles include automotive executives, such as General Managers and Service Directors, who oversee operations and profitability. These positions often require extensive experience, strong leadership skills, and industry certifications, and they can earn six-figure salaries depending on the size and location of the business.

What Does an Automotive Service Manager Do?

Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.

What does an Automotive Service Manager do?

An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as an Automotive Service Manager, and why are they important?

To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.

What are some common challenges Automotive Service Managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.

How much does an automotive service manager make?

The average annual salary for an automotive service manager is around $70,000 to $90,000, depending on experience, location, and the size of the service department. In Michigan, salaries typically range from $65,000 to $85,000, with higher earnings possible in larger dealerships or with specialized certifications. Compensation often includes bonuses and benefits based on performance and customer satisfaction.
More about Automotive Service Manager jobs
What are the most commonly searched types of Automotive Service jobs in Springfield, MA? The most popular types of Automotive Service jobs in Springfield, MA are:
What are popular job titles related to Automotive Service Manager jobs in Springfield, MA? For Automotive Service Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Automotive Service Manager jobs in Springfield, MA look for? The top searched job categories for Automotive Service Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Automotive Service Manager jobs? Cities near Springfield, MA with the most Automotive Service Manager job openings:
Automotive Service Manager jobs near you
Infographic showing various Automotive Service Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $73,721 per year, or $35.4 per hour.
Automotive Service Manager

Automotive Service Manager

AAMCO Transmissions and Total Car Care

Springfield, MA • On-site

Full-time

PTO

Re-posted 15 days ago

AAMCO rating

6.9

Company rating: 6.9 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

171st of 343 rated vehicle maintenance

Job description

Employment Type: Full time
Our Service Managers are high energy professionals who not only lead by example, but are also a team player who supports the employees that work for them. A Service Manager performs many different roles as they manage the day-to-day operations of one of our centers, including: generating sales, communicating with customers, building client relationships, managing the technical team, and ensuring that all employees are adhering to company policies and procedures.
Position Responsibilities:
• Meeting and greeting customers
• Managing technician workflow
• Recommending services to customers
• Ordering parts and inventory
• Keeping customers updated on the status of their vehicles' repairs
• Managing and tracking lead counts as well as customer satisfaction ratings
• Generating and closing sales
• Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product
What We Offer:
• Competitive Compensations package
• Ongoing training and field support
• Daytime work hours
• Paid time off
• Growth opportunity
JOB REQUIREMENTS
• Minimum of 5 years of automotive service sales experience OR equivalent sales experience with a track record of success. Transmission sales is a big plus.
• Excellent one time closing skills
• Strong commitment to customer service and relationship building
• Ability to communicate and use interpersonal skills at a sustained high level
• Capable of multi-tasking and executing in a fast paced environment
• Honest, goal-oriented and energetic team player
• Must have valid driver's license

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