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Automotive Service Manager Jobs in Springfield, MA

Liberty Honda

Automotive Service Advisor

Hartford, CT · On-site

Many of our managers and team members have been with the company for more than 20 years. We are seeking an energetic, professional, and welcoming Automotive Service Advisor to create a premium guest ...

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All JobsAutomotive Service JobsAutomotive Service Manager JobsAutomotive Service Manager Jobs in Springfield, MA

Automotive Service Manager information

See Springfield, MA salary details

$30.7K

$73.7K

$140.6K

How much do automotive service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for automotive service manager in Springfield, MA is $73,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $78,800.00 per year, depending on experience, location, and employer.

What is the difference between Automotive Service Manager vs Automotive Service Advisor?

AspectAutomotive Service ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, basic automotive knowledge
Work EnvironmentService department management, overseeing staff and operationsCustomer interaction, explaining repairs, scheduling
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments

The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

What does an automotive service manager do?

Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.

What does an automotive service manager do?

An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as an automotive service manager, and why are they important?

To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.

What are some common challenges automotive service managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.
More about Automotive Service Manager jobs
What are the most commonly searched types of Automotive Service jobs in Springfield, MA? The most popular types of Automotive Service jobs in Springfield, MA are:
What are popular job titles related to Automotive Service Manager jobs in Springfield, MA? For Automotive Service Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Automotive Service Manager jobs in Springfield, MA look for? The top searched job categories for Automotive Service Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Automotive Service Manager jobs? Cities near Springfield, MA with the most Automotive Service Manager job openings:
Automotive Service Manager jobs near you
Infographic showing various Automotive Service Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $73,721 per year, or $35.4 per hour.

Automotive Service Manager Bertera Chevrolet

Bertera Auto Group

Palmer, MA

Other

Re-posted 24 days ago

Job description

Job Title: Automotive Service Manager

Location: Bertera Chevrolet

Job Description:

Bertera Chevrolet is seeking an experienced and motivated Automotive Service Manager to lead our service department effectively. The ideal candidate will possess a strong background in automotive service, exceptional management skills, and a commitment to delivering outstanding customer service.

Key Responsibilities:

  • O
    • versee daily operations of the service department to ensure efficient workflow and high-quality customer service.
  • D
    • evelop and implement strategies for improving customer satisfaction, service efficiency, and revenue generation.
  • M
    • entor, train, and supervise service staff, fostering a collaborative and productive work environment.
  • E
    • nsure all service staff adhere to company policies, safety standards, and industry regulations.
  • M
    • onitor and manage service department budgets, including costs, expenses, and profitability.
  • E
    • valuate and improve service processes, implementing best practices and innovative solutions.
  • D
    • evelop relationships with customers, ensuring their service needs are met with the highest level of professionalism and efficiency.
  • H
    • andle customer complaints and feedback, resolving issues promptly to maintain customer loyalty.
  • K
    • eep up to date with industry trends and advancements, incorporating new techniques and technologies where appropriate.

    Qualifications:

  • P
    • roven experience in an automotive service management role.
  • S
    • trong understanding of automotive repair and maintenance procedures.
  • E
    • xcellent leadership, organizational, and communication skills.
  • A
    • bility to manage multiple priorities in a fast-paced environment.
  • C
    • ustomer-focused attitude with a commitment to providing exceptional service.
  • P
    • roficiency in utilizing service management software and tools.
  • V
    • alid driver's license and a clean driving record.

    Working Conditions:

  • F
    • ull-time position with competitive salary and benefits package.
  • D
    • ynamic and collaborative work environment.
  • O
    • pportunities for professional development and career advancement.

    If you have a passion for the automotive industry and possess the skills to manage a high-performing service team, we invite you to apply for the Automotive Service Manager position at Bertera Chevrolet. Join us in delivering exceptional service and driving excellence in customer care.

    Apply