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Automotive Service Director Jobs in Springfield, MA

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Automotive Service Director information

See Springfield, MA salary details

$38.4K

$119.2K

$176.4K

How much do automotive service director jobs pay per year?

As of Aug 2, 2026, the average yearly pay for automotive service director in Springfield, MA is $119,187.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,700.00 and $149,500.00 per year, depending on experience, location, and employer.

What Is an Automotive Service Director?

An automotive service director leads the service department at a car dealership or vehicle parts store. While the service director may help determine the mechanical needs of a vehicle, main duties often include managing employees, creating goals for the team, and ensuring efficient operations to help get the customer in and out of the shop quickly. The automotive service director may also control operating expenses and help manages inventory and accounts receivable. People in this career typically gain skills and experience as a service technician. Automotive service manager is a similar job title.

What is the difference between Automotive Service Director vs Automotive Service Manager?

AspectAutomotive Service DirectorAutomotive Service Manager
CredentialsASE certifications, management experienceASE certifications, technical and supervisory skills
Work EnvironmentOversees multiple departments, strategic planningManages daily operations of service department
Employer & Industry UsageUsed in large dealerships and service centersCommon in dealerships and independent shops
Search & Comparison IntentFocuses on leadership and strategic rolesFocuses on daily operations and team management

The Automotive Service Director typically holds a higher-level, strategic role overseeing multiple departments and focusing on long-term planning. The Automotive Service Manager handles daily operations, team supervision, and customer service. Both roles require certifications like ASE and experience, but the Director's role is broader and more focused on overall business performance.

How does an Automotive Service Director typically interact with technicians and service advisors to ensure smooth operations?

An Automotive Service Director plays a key leadership role by regularly coordinating with service advisors and technicians to streamline workflow and resolve any operational issues. They hold daily meetings to set goals, review progress, and address challenges, fostering open communication and collaboration within the team. Additionally, they provide guidance, training, and support to ensure high-quality service and customer satisfaction. This collaborative environment helps maintain efficiency and supports the professional growth of team members.

What are the key skills and qualifications needed to thrive as an Automotive Service Director, and why are they important?

To excel as an Automotive Service Director, you need extensive automotive technical knowledge, management experience, and typically a background in automotive service or business administration. Familiarity with dealership management systems (DMS), repair order software, and certifications like ASE are highly valuable. Exceptional leadership, customer service, and problem-solving skills help you motivate teams and ensure customer satisfaction. These competencies are critical for efficiently managing operations, driving profitability, and maintaining high standards of service quality.

What does an Automotive Service Director do?

An Automotive Service Director oversees the service department of a car dealership or automotive repair shop. Their responsibilities include managing service staff, ensuring customer satisfaction, developing business strategies, and maintaining high-quality repair standards. They also monitor department profitability, handle customer complaints, and implement policies for efficient operations. Ultimately, they ensure that the service department runs smoothly and meets both customer and company expectations.
More about Automotive Service Director jobs
What are the most commonly searched types of Automotive Service jobs in Springfield, MA? The most popular types of Automotive Service jobs in Springfield, MA are:
What are popular job titles related to Automotive Service Director jobs in Springfield, MA? For Automotive Service Director jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Automotive Service Director jobs in Springfield, MA look for? The top searched job categories for Automotive Service Director jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Automotive Service Director jobs? Cities near Springfield, MA with the most Automotive Service Director job openings:
Automotive Service Director jobs near you
Infographic showing various Automotive Service Director job openings in Springfield, MA as of July 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $119,187 per year, or $57.3 per hour.

Service Director Bertera Nissan Manchester $140k -$180k

Bertera Nissan Manchester

Manchester, CT

$140K - $180K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 29 days ago

Job description

**Job Title: Service Director**

**Location:** Bertera Nissan, Manchester

**Salary Range:** $140,000 - $180,000

**Job Overview:**

Bertera Nissan in Manchester is seeking an experienced and dynamic Service Director to join our team. This is a key leadership role responsible for overseeing the service department, ensuring exceptional customer satisfaction, and promoting operational efficiency. The ideal candidate will have a strong background in automotive service management, proven leadership skills, and a passion for driving team success.

**Key Responsibilities:**

- Lead and manage the service department, ensuring a high level of customer service is consistently delivered.
- Develop and implement strategies to increase service department efficiency and profitability.
- Monitor and improve shop productivity, customer satisfaction index (CSI), and work quality.
- Recruit, train, and develop service department staff, fostering a team-oriented environment.
- Set and achieve performance targets, managing budgets and forecasts to drive service department growth.
- Ensure compliance with all company policies and governmental regulations.
- Maintain accurate records and provide regular reports on department performance to senior management.

**Qualifications:**

- Proven experience in a leadership role within an automotive service department.
- Strong understanding of automotive technology and repair processes.
- Excellent customer service and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficient in using service management software and Microsoft Office Suite.
- Strong leadership and team development skills.
- Bachelor's degree in business, automotive technology, or a related field preferred.

**Benefits:**

- Competitive salary range of $140,000 - $180,000, commensurate with experience.
- Comprehensive benefits package including health, dental, and vision insurance.
- Paid time off and holidays.
- Ongoing professional development opportunities.
- Employee discounts on vehicle purchases, parts, and services.

If you are a motivated leader with a proven track record in automotive service management and are ready to take on a rewarding challenge, we encourage you to apply for this exciting opportunity at Bertera Nissan in Manchester.