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Automotive Service Manager Jobs in Springfield, MA

Liberty Honda

Automotive Service Advisor

Hartford, CT · On-site

Many of our managers and team members have been with the company for more than 20 years. We are seeking an energetic, professional, and welcoming Automotive Service Advisor to create a premium guest ...

Liberty Honda

Automotive Service Advisor

Hartford, CT · On-site

Many of our managers and team members have been with the company for more than 20 years. We are seeking an energetic, professional, and welcoming Automotive Service Advisor to create a premium guest ...

Liberty Honda

Automotive Service Advisor

Hartford, CT · On-site

Many of our managers and team members have been with the company for more than 20 years. We are seeking an energetic, professional, and welcoming Automotive Service Advisor to create a premium guest ...

Liberty Honda

Automotive Service Advisor

Hartford, CT · On-site

Many of our managers and team members have been with the company for more than 20 years. We are seeking an energetic, professional, and welcoming Automotive Service Advisor to create a premium guest ...

Bob Pion Buick GMC

Automotive Service Advisor

Chicopee, MA · On-site

$48K - $70K/yr

We are seeking a dedicated Automotive Service Advisor to join our team full time in Chicopee, MA ... Manage warranty repairs according to manufacturer guidelines. Confirm service appointments by ...

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All JobsAutomotive Service JobsAutomotive Service Manager JobsAutomotive Service Manager Jobs in Springfield, MA

Automotive Service Manager information

See Springfield, MA salary details

$30.7K

$73.7K

$140.6K

How much do automotive service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for automotive service manager in Springfield, MA is $73,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $78,800.00 per year, depending on experience, location, and employer.

What does a service manager do in automotive?

An automotive service manager oversees the daily operations of a vehicle service department, including managing staff, scheduling repairs, ensuring quality work, and maintaining customer satisfaction. They coordinate between technicians, parts departments, and customers, often using management software and requiring certifications like ASE. Strong leadership and communication skills are essential for success in this role.

What skills do you need to be a automotive service manager?

An automotive service manager needs strong leadership, communication, and customer service skills, along with technical knowledge of vehicle repair and maintenance. They should be proficient in managing staff, scheduling, and understanding automotive systems, often supported by certifications like ASE. Organizational skills and the ability to handle multiple priorities are also essential for success in this role.

What is the difference between Automotive Service Manager vs Automotive Service Advisor?

AspectAutomotive Service ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, basic automotive knowledge
Work EnvironmentService department management, overseeing staff and operationsCustomer interaction, explaining repairs, scheduling
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments

The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

What is the highest paying job in the automotive industry?

In the automotive industry, high-paying roles include automotive executives, such as General Managers and Service Directors, who oversee operations and profitability. These positions often require extensive experience, strong leadership skills, and industry certifications, and they can earn six-figure salaries depending on the size and location of the business.

What Does an Automotive Service Manager Do?

Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.

What does an Automotive Service Manager do?

An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as an Automotive Service Manager, and why are they important?

To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.

What are some common challenges Automotive Service Managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.

How much does an automotive service manager make?

The average annual salary for an automotive service manager is around $70,000 to $90,000, depending on experience, location, and the size of the service department. In Michigan, salaries typically range from $65,000 to $85,000, with higher earnings possible in larger dealerships or with specialized certifications. Compensation often includes bonuses and benefits based on performance and customer satisfaction.
More about Automotive Service Manager jobs
What are the most commonly searched types of Automotive Service jobs in Springfield, MA? The most popular types of Automotive Service jobs in Springfield, MA are:
What are popular job titles related to Automotive Service Manager jobs in Springfield, MA? For Automotive Service Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Automotive Service Manager jobs in Springfield, MA look for? The top searched job categories for Automotive Service Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Automotive Service Manager jobs? Cities near Springfield, MA with the most Automotive Service Manager job openings:
Automotive Service Manager jobs near you
Infographic showing various Automotive Service Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $73,721 per year, or $35.4 per hour.
Automotive Service Technician

Automotive Service Technician

Bob Pion Buick GMC

Chicopee, MA

$70K - $150K/yr

Full-time

Medical, PTO

Re-posted 19 days ago

Job description

About Bob Pion Buick GMCBob Pion Buick GMC is committed to providing excellent automotive service and customer satisfaction. We value professionalism, technical skill, and a positive work environment.Job DetailsSalary: From $70,000 to $150,000 a yearJob Type: Full-timeLocation: Chicopee, MA 01020Position SummaryAs an Automotive Service Technician, you will be responsible for diagnosing, maintaining, and repairing vehicles to ensure complete customer satisfaction. You will strive for personal service excellence and contribute to the overall service department goals.Primary ResponsibilitiesAccurately troubleshoot customer concerns using current administrative and technical toolsDemonstrate courtesy and professionalism toward all customersAssist as a secondary greeter in the Service Drive area to acknowledge customers promptlyStay updated with all technical publications, Service Comm, and Asist terminal operationsDeliver safe and reliable vehicle service, meeting promises the first timeAddress original customer concerns before suggesting additional servicesInspect each vehicle for maintenance needs according to local and factory recommendationsReturn customer vehicles clean or cleaner than when receivedParticipate in factory and in-house sponsored training programsComplete all paperwork thoroughly and ensure all necessary shop forms are attached to repair ordersPerform other duties as assigned by Service Manager, ASM, or Group LeaderMaintain punctuality, readiness to work, and a clean uniformCompensation and BenefitsWe offer competitive pay ranging from $70,000 to $150,000 annually, along with a comprehensive benefits package. Our benefits include health insurance, paid vacation, paid holidays, and a professional and supportive work environment. Join a winning team that provides growth opportunities and values your skills and dedication.Additional InformationThis job description outlines the primary duties and responsibilities for this position. Duties may be modified or expanded to meet the evolving needs of the business.Bob Pion Buick GMC is an Equal Opportunity Employer and maintains a drug-free workplace.It is time to make the most important move in your career. Apply now to join our team!
Job Requirements:
QualificationsExperience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and modelsProven track record of meeting or exceeding goalsExcellent communication skillsProfessional appearance and strong work ethicPositive attitude with high energySuperior customer service skillsAbility to read and understand technical instructionsGood judgment and decision-making abilityValid state driver's license with a good driving recordEducationHigh school diploma or equivalent requiredASE certification demonstrating technical aptitude requiredTechnical or trade school degree preferred
WHAT WE OFFER: Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace. We Would Really Like To Hear From You!

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