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Automotive Service Advisor Jobs in Springfield, MA

Liberty Honda

Automotive Service Advisor

Hartford, CT · On-site

Automotive Service Advisor Liberty Honda Hartford, CT. Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team ...

Liberty Honda

Automotive Service Advisor

Hartford, CT · On-site

Automotive Service Advisor Liberty Honda Hartford, CT. Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team ...

Liberty Honda

Automotive Service Advisor

Hartford, CT · On-site

Automotive Service Advisor Liberty Honda Hartford, CT. Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team ...

Liberty Honda

Automotive Service Advisor

Hartford, CT · On-site

Automotive Service Advisor Liberty Honda Hartford, CT. Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team ...

AAA Mid Atlantic

Automotive Service Advisor

Enfield, CT · On-site

$23.65/hr

Automotive Service Advisor - Hiring Now | AAA Club Alliance Drive Your Career Forward with AAA Club Alliance! Are you a customer-focused professional with a passion for the automotive industry? AAA ...

Bob Pion Buick GMC

Automotive Service Advisor

Chicopee, MA · On-site

$48K - $70K/yr

We are seeking a dedicated Automotive Service Advisor to join our team full time in Chicopee, MA. Job Details Salary: From $48,000 to $70,000 per year Job Type: Full Time Location: Chicopee, MA 01020 ...

Monaco Ford

Automotive Service Advisor

Glastonbury, CT · On-site

Opportunities for advancement within a growing organization Qualifications * 2+ years of customer service experience (automotive service experience a plus) * Previous Service Advisor experience ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Springfield, MA

Automotive Service Advisor information

See Springfield, MA salary details

$11

$25

$45

How much do automotive service advisor jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for automotive service advisor in Springfield, MA is $25.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $29.71 per hour, depending on experience, location, and employer.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role focuses on customer communication, estimating repairs, and sales. Mechanics usually earn hourly wages or flat rates for labor performed. Overall compensation depends on experience, location, and the specific dealership or repair shop.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and upselling, with compensation structures varying by dealership or service center.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair procedures. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or sales roles. Certification or training in automotive technology can be beneficial but is not always mandatory.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What job categories do people searching Automotive Service Advisor jobs in Springfield, MA look for? The top searched job categories for Automotive Service Advisor jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Automotive Service Advisor jobs? Cities near Springfield, MA with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $53,753 per year, or $25.8 per hour.

Automotive Service Advisor

Hartford Toyota Superstore

Hartford, CT

$50K - $90K/yr

Full-time

Medical, PTO

Re-posted yesterday

Job description

Import Automotive Service Advisor

Join Our Team!

We are seeking a motivated, professional, and customer-focused Import Automotive Service Advisor to join our growing service department. The ideal candidate will have excellent communication skills, strong computer proficiency, and a passion for providing exceptional customer service.

Responsibilities:

  • Greet customers promptly and professionally.

  • Listen to customer concerns and accurately document vehicle service needs.

  • Communicate repair recommendations and service updates clearly.

  • Coordinate with technicians to ensure efficient workflow and timely repairs.

  • Prepare repair orders, estimates, and invoices.

  • Maintain consistent communication with customers throughout the service process.

  • Deliver an outstanding customer experience from vehicle drop-off to pick-up.

Qualifications:

  • Previous automotive service advisor experience preferred, especially with import vehicles.

  • Strong customer service and people skills.

  • Professional appearance and attitude.

  • Comfortable working with computers and dealership management software.

  • Excellent organizational and multitasking abilities.

  • Ability to work in a fast-paced environment.

  • Valid driver's license with a good driving record.

  • Must be able to pass a pre-employment drug screening.

  • Dependable, punctual, and willing to work as part of a team.

  • Positive attitude and strong desire to succeed.

What We Offer:

  • Competitive pay based on experience.

  • Health and benefits package.

  • Paid vacation and holidays.

  • Ongoing training and career advancement opportunities.

  • Supportive team environment with a growing dealership.

If you are a hardworking professional who enjoys helping customers and wants to build a successful career in the automotive industry, we encourage you to apply today.

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