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Automotive Service Advisor Jobs in Springfield, MA

Liberty Honda

Automotive Service Advisor

Hartford, CT · On-site

Automotive Service Advisor Liberty Honda Hartford, CT. Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team ...

Liberty Honda

Automotive Service Advisor

Hartford, CT · On-site

Automotive Service Advisor Liberty Honda Hartford, CT. Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team ...

Liberty Honda

Automotive Service Advisor

Hartford, CT · On-site

Automotive Service Advisor Liberty Honda Hartford, CT. Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team ...

AAA Club Alliance

Automotive Service Advisor

Enfield, CT · On-site

$23.65/hr

Automotive Service Advisor Drive Your Career Forward with AAA Club Alliance! Are you a customer-focused professional with a passion for the automotive industry? AAA Club Alliance is actively hiring a ...

Bob Pion Buick GMC

Automotive Service Advisor

Chicopee, MA · On-site

$48K - $70K/yr

We are seeking a dedicated Automotive Service Advisor to join our team full time in Chicopee, MA. Job Details Salary: From $48,000 to $70,000 per year Job Type: Full Time Location: Chicopee, MA 01020 ...

AAA Mid Atlantic

Automotive Service Advisor

Enfield, CT · On-site

$23.65/hr

Automotive Service Advisor - Hiring Now | AAA Club Alliance Drive Your Career Forward with AAA Club Alliance! Are you a customer-focused professional with a passion for the automotive industry? AAA ...

Monaco Ford

Automotive Service Advisor

Glastonbury, CT · On-site

Opportunities for advancement within a growing organization Qualifications * 2+ years of customer service experience (automotive service experience a plus) * Previous Service Advisor experience ...

Monaco Ford

Automotive Service Advisor

Glastonbury, CT · On-site

Opportunities for advancement within a growing organization Qualifications * 2+ years of customer service experience (automotive service experience a plus) * Previous Service Advisor experience ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Springfield, MA

Automotive Service Advisor information

See Springfield, MA salary details

$11

$25

$44

How much do automotive service advisor jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for automotive service advisor in Springfield, MA is $25.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.99 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

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For Automotive Service Advisor jobs in Springfield, MA, the most frequently searched job titles are:

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The top searched job categories for Automotive Service Advisor jobs in Springfield, MA are:

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Cities near Springfield, MA with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,500 per year, or $25.2 per hour.

Automotive Service Advisor

Precision Auto

West Springfield, MA • On-site

$18 - $35/hr

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Top Pay + Bonuses.
No Nights or Weekends Ever.
Established, Busy Repair Shop.

Are you an experienced Automotive Service Advisor who knows how to take care of customers, communicate repairs clearly, and keep a busy automotive repair shop moving?

Precision Auto Repair is a 20-year, family-owned auto repair shop in West Springfield, MA with a second location in South Windsor, CT. We’ve been voted a Top Auto Repair Shop for 10 straight years, and we're looking for an experienced Automotive Service Advisor to join our team.

We're looking for someone who can build relationships with customers, confidently present recommended repairs and maintenance, manage the repair process from start to finish, and work closely with our technicians to deliver an excellent customer experience.

About the Role:
As an Automotive Service Advisor at Precision Auto Repair, you'll be the primary connection between our customers and technicians.

You'll help customers understand what's happening with their vehicles, explain repair and maintenance recommendations, prepare estimates, communicate throughout the repair process, and make sure each customer receives professional and transparent service.

This isn't a high-pressure sales position. We're looking for someone who understands that great automotive sales come from communication, education, trust, and follow-through.

For the right person, this position offers strong earning potential and opportunities to grow into management and future leadership roles as Precision Auto continues to expand.

What We Offer:
  • Top pay for experienced Automotive Service Advisors.
  • Monthly performance bonuses and profit sharing.
  • Five-day work week.
  • No nights. No weekends. Ever.
  • Paid vacation.
  • Paid well days.
  • 401(k).
  • On-the-job training and continued development.
  • Established shop with a loyal customer base.
  • Consistent workflow.
  • Modern shop management and digital inspection systems.
  • Family-oriented workplace that respects your time outside of work.
  • Professional, experienced technicians and support staff.
  • Opportunities for advancement as the company grows.
  • A team culture built around effort, honesty, accountability, and growth.

What We're Looking For:
  • Previous Automotive Service Advisor, Service Writer, or automotive customer service experience preferred.
  • Strong customer service and communication skills.
  • Ability to confidently explain automotive repairs and maintenance.
  • Comfortable presenting estimates and asking customers to authorize recommended work.
  • Ability to manage multiple customers and repair orders at the same time.
  • Strong phone and in-person communication skills.
  • Organized and detail-oriented.
  • Comfortable working with computers and automotive shop management software.
  • Basic understanding of automotive repair and maintenance.
  • Ability to work closely with technicians and communicate information accurately.
  • Positive, professional attitude.
  • Valid driver's license.
  • References.
  • Desire to learn, improve, and grow with the company.

Why Precision Auto Repair:
At Precision Auto Repair, we don't just fill positions—we build careers.
Our Service Advisors aren't expected to pressure customers into repairs they don't need. We believe the best advisors listen to the customer, understand their concerns, educate them about their vehicle, and help them make informed decisions.

We've spent 20 years building our reputation and customer base, and we're looking for someone who wants to become part of that long-term.

If you're an experienced Automotive Service Advisor looking for strong earning potential, a professional workplace, no nights or weekends, and an opportunity to grow, we'd like to meet you.

Apply today and see why people choose Precision Auto Repair and stay long-term.

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