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Automotive Service Advisor Jobs in Springfield, MA

Monaco Ford

Automotive Service Advisor

Glastonbury, CT · On-site

Opportunities for advancement within a growing organization Qualifications * 2+ years of customer service experience (automotive service experience a plus) * Previous Service Advisor experience ...

Monaco Ford

Automotive Service Advisor

Glastonbury, CT · On-site

Opportunities for advancement within a growing organization Qualifications * 2+ years of customer service experience (automotive service experience a plus) * Previous Service Advisor experience ...

EasyCare

Automotive Service Advisor

East Hartford, CT · On-site

We need more than aService Advisor; we need an expert in the art and science ofcustomer service ... Compensationisbased on experience and is competitive with the retail automotive market. * We offer ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Springfield, MA

Automotive Service Advisor information

See Springfield, MA salary details

$11

$25

$45

How much do automotive service advisor jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for automotive service advisor in Springfield, MA is $25.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $29.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair orders and service processes. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or retail environments. Certifications such as ASE certification can enhance job prospects.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

Do service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics, as their role focuses on customer communication, estimating repairs, and selling services. Mechanics usually earn hourly wages or flat rates based on the work performed, while service advisors' compensation often includes bonuses for sales and customer satisfaction.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales and customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their compensation can vary depending on the dealership or service center.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What Is an Automotive Service Advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires strong communication skills, technical knowledge of vehicle systems, and the ability to explain repairs to customers. The role involves managing customer relationships, understanding repair orders, and working in a fast-paced environment, which can be challenging but manageable with proper training and experience.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What job categories do people searching Automotive Service Advisor jobs in Springfield, MA look for? The top searched job categories for Automotive Service Advisor jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Automotive Service Advisor jobs? Cities near Springfield, MA with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Automotive Service Advisor

Automotive Service Advisor

Monaco Ford

Glastonbury, CT • On-site

Full-time

Medical, Vision, Retirement

Posted 22 days ago

Job description

Monaco Ford is growing - and we're looking for a motivated Service Advisor to join our expanding team! If you're passionate about providing exceptional customer service, enjoy working in a fast-paced environment, and want to grow your career with a company that values its people, we'd love to hear from you.
Responsibilities
  • Greet customers and assist with service inquiries in a friendly, professional manner
  • Perform vehicle walk-arounds and document customer concerns for accurate technician diagnosis
  • Consult with customers on recommended services and available specials
  • Clearly explain repair recommendations and prioritize service needs
  • Document declined services and follow up appropriately
  • Keep customers informed on repair status, timelines, and costs
  • Ensure a smooth vehicle delivery experience, addressing any remaining questions or concerns
  • Provide concierge-level support for all owner inquiries, whether in person or by phone
  • Build lasting relationships through trust, transparency, and communication
  • Maintain solid knowledge of vehicle products and features to answer customer questions

What We Offer
  • Health and vision insurance
  • 401(k) with company participation
  • Ancillary benefit plans
  • Saturday team lunches
  • Employee purchase plans
  • Paid training and ongoing development
  • Health and wellness initiatives
  • Closed on Saturdays and Sundays - enjoy your weekends!
  • Opportunities for advancement within a growing organization

Qualifications
  • 2+ years of customer service experience (automotive service experience a plus)
  • Previous Service Advisor experience preferred
  • Strong communication and organizational skills
  • Experience with CDK or similar DMS systems preferred
  • High school diploma or equivalent required
  • Valid driver's license and clean driving record
  • Must successfully complete background, MVR, and drug screening checks

If you're ready to grow your career and be a part of a supportive, growing team, apply today and discover why Monaco Ford is known for its people-first culture and commitment to excellence.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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