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Automotive Service Manager Jobs in Springfield, MA

AAA Mid Atlantic

Automotive Service Advisor

Enfield, CT · On-site

$23.65/hr

Automotive Service Advisor - Hiring Now | AAA Club Alliance Drive Your Career Forward with AAA Club Alliance! Are you a customer-focused professional with a passion for the automotive industry? AAA ...

VIP Auto

Service Manager - Manchester CT

Manchester, CT · On-site

A basic automotive service certified * Career path with associates during structured associates ... Manages daily preparation of location, service desk, and equipment prior to start of business each ...

Bridgestone Americas, Inc

Service Manager

Westfield, MA · On-site

$20.60 - $30.90/hr

... ll manage customer relationships and frequently serve as a liaison between technicians and ... Serve all automotive service needs of customers. * Oversee the hiring and training of an effective ...

Bridgestone Americas, Inc

Service Manager

Hadley, MA · On-site

$22.66 - $33.99/hr

... ll manage customer relationships and frequently serve as a liaison between technicians and ... Serve all automotive service needs of customers. * Oversee the hiring and training of an effective ...

Bridgestone

Service Manager

Hadley, MA · On-site

$22.66 - $33.99/hr

... ll manage customer relationships and frequently serve as a liaison between technicians and ... Serve all automotive service needs of customers. * Oversee the hiring and training of an effective ...

Bridgestone

Service Manager

Westfield, MA · On-site

$20.60 - $30.90/hr

... ll manage customer relationships and frequently serve as a liaison between technicians and ... Serve all automotive service needs of customers. * Oversee the hiring and training of an effective ...

Executive Auto Group

Automotive Service Porter

Hartford, CT · On-site

$15.25 - $17.75/hr

Automotive Service Porter Are you ready to be part of one of Connecticut's fastest growing and most ... What You'll Do: * Assist with management of vehicle inventory * Maintain the appearance of the ...

New

Liberty Honda

Automotive Service Porter

Hartford, CT · On-site

$15.25 - $17.75/hr

Automotive Service Porter Liberty Honda Hartford, CT. Are you ready to be part of one of ... What You'll Do: * Assist with management of vehicle inventory * Maintain the appearance of the ...

Liberty Honda

Automotive Service Porter

Hartford, CT · On-site

$15.25 - $17.75/hr

Automotive Service Porter Acura of Berlin Berlin, CT. Are you ready to be part of one of ... service area. * Assist with management of vehicle inventory * Maintain the appearance of the ...

Liberty Honda

Automotive Service Porter

Hartford, CT · On-site

$15.25 - $17.75/hr

Automotive Service Porter Liberty Honda Hartford, CT. Are you ready to be part of one of ... service area. * Assist with management of vehicle inventory * Maintain the appearance of the ...

Liberty Honda

Automotive Service Porter

Hartford, CT · On-site

$15.25 - $17.75/hr

Automotive Service Porter Liberty Honda Hartford, CT. Are you ready to be part of one of ... service area. * Assist with management of vehicle inventory * Maintain the appearance of the ...

Liberty Honda

Automotive Service Porter

Hartford, CT

$15.25 - $17.75/hr

Automotive Service Porter Liberty Honda Hartford, CT. Are you ready to be part of one of ... service area. * Assist with management of vehicle inventory * Maintain the appearance of the ...

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Showing results 41-60

All JobsAutomotive Service JobsAutomotive Service Manager JobsAutomotive Service Manager Jobs in Springfield, MA

Automotive Service Manager information

See Springfield, MA salary details

$30.7K

$73.7K

$140.6K

How much do automotive service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for automotive service manager in Springfield, MA is $73,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $78,800.00 per year, depending on experience, location, and employer.

What is the difference between Automotive Service Manager vs Automotive Service Advisor?

AspectAutomotive Service ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, basic automotive knowledge
Work EnvironmentService department management, overseeing staff and operationsCustomer interaction, explaining repairs, scheduling
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments

The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

What does an automotive service manager do?

Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.

What does an automotive service manager do?

An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as an automotive service manager, and why are they important?

To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.

What are some common challenges automotive service managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.
More about Automotive Service Manager jobs
What are the most commonly searched types of Automotive Service jobs in Springfield, MA? The most popular types of Automotive Service jobs in Springfield, MA are:
What are popular job titles related to Automotive Service Manager jobs in Springfield, MA? For Automotive Service Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Automotive Service Manager jobs in Springfield, MA look for? The top searched job categories for Automotive Service Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Automotive Service Manager jobs? Cities near Springfield, MA with the most Automotive Service Manager job openings:
Automotive Service Manager jobs near you
Infographic showing various Automotive Service Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $73,721 per year, or $35.4 per hour.

CDJR West Springfield Asst. Service Manager

Bertera Chrysler Jeep Dodge Ram - West Springfield

West Springfield, MA • On-site

$60K - $100K/yr

Full-time

Re-posted 22 days ago

Job description

Job Title: Bertera CDJR West Springfield Assistant Service Manager
Job Location: West Springfield, MA
Company: CDJR West Springfield
Bertera CDJR West Springfield is an automotive dealership specializing in sales, service, and maintenance of Chrysler, Dodge, Jeep, and Ram vehicles. We are currently seeking a highly-organized and customer-oriented individual to join our team as an Assistant Service Manager. This is an exciting opportunity to be a part of a growing company that values professionalism and excellence in customer service.
Responsibilities:
1. Support the Service Manager in overseeing the daily operations of the service department, ensuring efficient and effective service delivery.
2. Assist in managing and coordinating the service team, including technicians, service advisors, and support staff, ensuring a positive work environment and maximum productivity.
3. Provide exceptional customer service by greeting, assisting, and effectively communicating with customers regarding their service needs, vehicle repairs, and maintenance.
4. Collaborate with the Service Manager to develop and implement training programs for service staff to enhance their technical skills and knowledge.
5. Monitor and enforce established departmental policies, procedures, and safety protocols to ensure compliance and a safe working environment.
6. Assist with resolving escalated customer concerns or complaints promptly and professionally, maintaining high customer satisfaction levels.
7. Perform regular quality control inspections to ensure adherence to established service standards, identifying areas for improvement and implementing corrective actions.
8. Assist in managing the service department's budget, including monitoring expenses, analyzing financial reports, and recommending cost-saving measures.
9. Ensure accurate and timely completion of service records, warranty claims, and other administrative tasks in compliance with manufacturer guidelines.
10. Stay updated on industry trends, technologies, and manufacturer-specific service procedures to provide expert advice and recommendations to customers and staff.
Requirements:
1. High school diploma or GED equivalent. Associate or Bachelor's degree in Automotive Technology or a related field is preferred.
2. Minimum of 2 years of experience in a service advisor or automotive management role, preferably within a Chrysler, Dodge, Jeep, or Ram dealership.
3. Excellent interpersonal and communication skills with a customer-focused approach.
4. Strong leadership abilities with the ability to motivate and mentor a team.
5. Solid understanding of automotive service operations, including repair and maintenance processes, scheduling, and billing procedures.
6. Familiarity with manufacturer-specific service procedures and diagnostic tools.
7. Proficient computer skills, including experience with service management software and Microsoft Office Suite.
8. Detail-oriented with excellent organizational and time management skills.
9. Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
10. Valid driver's license and a clean driving record.
At Bertera CDJR West Springfield, we offer competitive compensation and benefits packages, along with ongoing training and development opportunities. If you are a self-driven, customer-focused individual with a passion for the automotive industry, we want to hear from you! Apply now and join our dedicated team as an Assistant Service Manager.

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