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Automotive Service Manager Jobs in Springfield, MA

vipauto

Service Manager - Manchester CT

Manchester, CT · On-site

A basic automotive service certified * Career path with associates during structured associates ... Manages daily preparation of location, service desk, and equipment prior to start of business each ...

VIP Auto

Service Manager - Manchester CT

Manchester, CT · On-site

A basic automotive service certified * Career path with associates during structured associates ... Manages daily preparation of location, service desk, and equipment prior to start of business each ...

Bridgestone Americas, Inc

Service Manager

Westfield, MA · On-site

$20.60 - $30.90/hr

... ll manage customer relationships and frequently serve as a liaison between technicians and ... Serve all automotive service needs of customers. * Oversee the hiring and training of an effective ...

Bridgestone Americas, Inc.

Service Manager

Westfield, MA · On-site

$20.60 - $30.90/hr

... ll manage customer relationships and frequently serve as a liaison between technicians and ... Serve all automotive service needs of customers. * Oversee the hiring and training of an effective ...

Bridgestone

Service Manager

Westfield, MA

$20.60 - $30.90/hr

... ll manage customer relationships and frequently serve as a liaison between technicians and ... Serve all automotive service needs of customers. * Oversee the hiring and training of an effective ...

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All JobsAutomotive Service JobsAutomotive Service Manager JobsAutomotive Service Manager Jobs in Springfield, MA

Automotive Service Manager information

See Springfield, MA salary details

$30.7K

$73.7K

$140.6K

How much do automotive service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for automotive service manager in Springfield, MA is $73,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $78,800.00 per year, depending on experience, location, and employer.

What does a service manager do in automotive?

An automotive service manager oversees the daily operations of a vehicle service department, including managing staff, scheduling repairs, ensuring quality work, and maintaining customer satisfaction. They coordinate between technicians, parts departments, and customers, often using management software and requiring certifications like ASE. Strong leadership and communication skills are essential for success in this role.

What skills do you need to be a automotive service manager?

An automotive service manager needs strong leadership, communication, and customer service skills, along with technical knowledge of vehicle repair and maintenance. They should be proficient in managing staff, scheduling, and understanding automotive systems, often supported by certifications like ASE. Organizational skills and the ability to handle multiple priorities are also essential for success in this role.

What is the difference between Automotive Service Manager vs Automotive Service Advisor?

AspectAutomotive Service ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, basic automotive knowledge
Work EnvironmentService department management, overseeing staff and operationsCustomer interaction, explaining repairs, scheduling
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments

The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

What is the highest paying job in the automotive industry?

In the automotive industry, high-paying roles include automotive executives, such as General Managers and Service Directors, who oversee operations and profitability. These positions often require extensive experience, strong leadership skills, and industry certifications, and they can earn six-figure salaries depending on the size and location of the business.

What Does an Automotive Service Manager Do?

Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.

What does an Automotive Service Manager do?

An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as an Automotive Service Manager, and why are they important?

To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.

What are some common challenges Automotive Service Managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.

How much does an automotive service manager make?

The average annual salary for an automotive service manager is around $70,000 to $90,000, depending on experience, location, and the size of the service department. In Michigan, salaries typically range from $65,000 to $85,000, with higher earnings possible in larger dealerships or with specialized certifications. Compensation often includes bonuses and benefits based on performance and customer satisfaction.
More about Automotive Service Manager jobs
What are the most commonly searched types of Automotive Service jobs in Springfield, MA? The most popular types of Automotive Service jobs in Springfield, MA are:
What are popular job titles related to Automotive Service Manager jobs in Springfield, MA? For Automotive Service Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Automotive Service Manager jobs in Springfield, MA look for? The top searched job categories for Automotive Service Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Automotive Service Manager jobs? Cities near Springfield, MA with the most Automotive Service Manager job openings:
Automotive Service Manager jobs near you
Infographic showing various Automotive Service Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $73,721 per year, or $35.4 per hour.

Automotive Service Advisor

Atlantic Coast Enterprises - ACE Jiffy Lube

Hadley, MA • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

We're growing and we'd love to have you grow with us

Atlantic Coast Enterprises in Hadley, MA. is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented? Would you like to join a culture committed to teamwork, mutual support, dedication, and fun? If so, continue reading! This customer service position comes with a competitive base pay plus commission. You can earn up to $80,000 a year. We also offer solid benefits including paid vacation after 1 year of employment, comprehensive health care coverage, dental and vision insurance, basic life insurance, short-term and long-term disability, a savings and retirement 401(k) program, bereavement leave, performance and longevity bonus platforms, and employee oil changes and discounts. If you are interested in working for a stable and successful company, apply today! ABOUT ATLANTIC COAST ENTERPRISES Atlantic Coast Enterprises (ACE) is a full-service lubrication, fluid, and automotive maintenance center. We offer our customers these services in the cleanest and most professional surroundings possible. Each day we strive to achieve our mission of creating customers for life through fast, friendly, clean, and professional service. We are dedicated to expanding and constantly moving on to new and different challenges. A few short years ago, we were recognized as the franchisee of the year within the Jiffy Lube nationwide network. Everything at ACE is a team effort. We know that without our employees, we wouldn't be able to grow, improve, or create lifelong customers. This is why we offer competitive compensation, generous benefits as well as a supportive and collaborative environment. We encourage each and every employee to share their ideas with us. A DAY IN THE LIFE OF AN AUTOMOTIVE SERVICE ADVISOR As an Automotive Service Advisor, you arrive each day determined to take excellent care of our customers while achieving sales goals. You guide them through their elected services, acting as the main point of contact between them and our auto technicians. Following a service review conducted on their vehicle, you advise customers on tires, breaks, and other recommended services in a way that is easy to understand. You help them to make decisions by expertly explaining benefits, costs, and product features. Your ability to make connections and build trust is essential to gaining repeat business. You love spending your day with people and cars. Plus, it is rewarding to see your hard work pay off in your paycheck! QUALIFICATIONS FOR AN AUTOMOTIVE SERVICE ADVISOR 18 years old or older Previous sales and service advisor experience Valid driver's license Are you a people person who can easily connect with others? Do you like talking about cars? Do you have excellent communication skills? Is providing exceptional customer service important to you? Are you patient and able to empathize with others? Are you organized and able to prioritize tasks effectively? Are you detail-oriented? If so, we want to meet you! ARE YOU READY TO JOIN OUR TEAM? If you have top-notch customer service and sales skills, a passion for cars, and feel that you are right for this position, fill out our initial 3-minute, mobile-friendly application today! Location: 01035