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Bdc Manager Jobs in Ladera Ranch, CA (NOW HIRING)

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Bdc Manager information

See Ladera Ranch, CA salary details

$20.2K

$73.6K

$122.8K

How much do bdc manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for bdc manager in Ladera Ranch, CA is $73,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $90,900.00 per year, depending on experience, location, and employer.

What is the difference between Bdc Manager vs Bdc Representative?

AspectBdc Manager

CredentialsExperience in sales, customer service, and team management; often requires a high school diploma or equivalent, some roles prefer post-secondary education.
Work EnvironmentOffice setting, managing a team, overseeing sales processes, and coordinating with dealerships or sales departments.
Employer & Industry UsageUsed in automotive, retail, and financial sectors; common in dealerships and sales organizations.

The Bdc Manager oversees the Business Development Center team, focusing on sales strategy, team leadership, and performance metrics. In contrast, a Bdc Representative primarily handles customer inquiries, schedules appointments, and supports sales efforts directly. The manager has broader responsibilities, including staff management and strategic planning, while the representative focuses on customer interaction and lead generation.

What are the key skills and qualifications needed to thrive as a BDC manager?

To thrive as a BDC Manager, you need expertise in lead management, sales processes, and customer relationship strategies, often supported by experience in automotive sales or business development. Familiarity with CRM systems, phone tracking software, and dealership management tools is typically required. Outstanding communication, leadership, and problem-solving skills help a BDC Manager motivate teams and create positive customer experiences. These skills are crucial for driving sales growth, improving customer satisfaction, and ensuring efficient business development operations.

What are the main challenges a BDC manager might face when managing a dealership's customer communications?

A BDC (Business Development Center) Manager often faces the challenge of balancing high call and email volumes while ensuring each customer interaction is prompt, personalized, and effective. Coordinating between the sales, service, and marketing teams to maintain up-to-date information and a seamless customer experience can also be demanding. Additionally, keeping the BDC team motivated and trained on evolving CRM technologies and dealership processes is essential for meeting performance goals. Success in this role often relies on strong organizational, leadership, and communication skills.

What is a BDC manager?

A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.

More about Bdc Manager jobs
What job categories do people searching Bdc Manager jobs in Ladera Ranch, CA look for? The top searched job categories for Bdc Manager jobs in Ladera Ranch, CA are:
What cities near Ladera Ranch, CA are hiring for Bdc Manager jobs? Cities near Ladera Ranch, CA with the most Bdc Manager job openings:
Bdc Manager jobs near you
Infographic showing various Bdc Manager job openings in Ladera Ranch, CA as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $73,555 per year, or $35.4 per hour.

Business Development Center (BDC) Representative

Tustin Toyota

Tustin, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 1 hour ago

Job description

Overview

The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales and Service departments.The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities
  • Follow up with prospective customers in response to their email on our website.
  • Coordinates questions and issues with the appropriate department personnel.
  • Provides administrative assistance as needed
  • Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
  • Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
  • Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
  • Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
  • Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
  • Provide service or sales management information by completion reports.
  • Attend Training Sessions and Meetings as required.
  • Follow all company policies and procedures.
  • Performs other duties as assigned
  • Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors
  • Support on-line customers by setting appointments.
Qualifications
  • 1+ years' experience required (sales experience preferred).
  • 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
  • Excellent telephone, writing and typing skills.
  • Strong computer and internet skills, including Microsoft Office suite.
  • Automotive experience a PLUS!
  • Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
  • Internet Sales experience a PLUS!
  • Must have drive, passion and confidence to be successful.
  • A desire and ability to work in a performance and process driven environment.
  • Excellent customer satisfaction skills.
  • Strong organizational and time management.
  • Professional appearance and work ethic.
  • Self-starter and self-motivator
  • Bilingual a PLUS!
Employment Type: FULL_TIME

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