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Bdc Manager Jobs in Ladera Ranch, CA (NOW HIRING)

Automotive Dealership

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BDC Representative

Orange, CA · On-site

$18/hr

Provide sales management information by completion reports. * Attend sales meetings and training sessions as required. * Follow all company policies and procedures. * Demonstrates behaviors ...

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Bdc Manager information

See Ladera Ranch, CA salary details

$20.2K

$73.6K

$122.8K

How much do bdc manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for bdc manager in Ladera Ranch, CA is $73,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $90,900.00 per year, depending on experience, location, and employer.

What is a BDC manager?

A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.

What are the key skills and qualifications needed to thrive as a BDC manager?

To thrive as a BDC Manager, you need expertise in lead management, sales processes, and customer relationship strategies, often supported by experience in automotive sales or business development. Familiarity with CRM systems, phone tracking software, and dealership management tools is typically required. Outstanding communication, leadership, and problem-solving skills help a BDC Manager motivate teams and create positive customer experiences. These skills are crucial for driving sales growth, improving customer satisfaction, and ensuring efficient business development operations.

What are the main challenges a BDC manager might face when managing a dealership's customer communications?

A BDC (Business Development Center) Manager often faces the challenge of balancing high call and email volumes while ensuring each customer interaction is prompt, personalized, and effective. Coordinating between the sales, service, and marketing teams to maintain up-to-date information and a seamless customer experience can also be demanding. Additionally, keeping the BDC team motivated and trained on evolving CRM technologies and dealership processes is essential for meeting performance goals. Success in this role often relies on strong organizational, leadership, and communication skills.

What is the difference between Bdc Manager vs Bdc Representative?

AspectBdc Manager

CredentialsExperience in sales, customer service, and team management; often requires a high school diploma or equivalent, some roles prefer post-secondary education.
Work EnvironmentOffice setting, managing a team, overseeing sales processes, and coordinating with dealerships or sales departments.
Employer & Industry UsageUsed in automotive, retail, and financial sectors; common in dealerships and sales organizations.

The Bdc Manager oversees the Business Development Center team, focusing on sales strategy, team leadership, and performance metrics. In contrast, a Bdc Representative primarily handles customer inquiries, schedules appointments, and supports sales efforts directly. The manager has broader responsibilities, including staff management and strategic planning, while the representative focuses on customer interaction and lead generation.

How much do Bdc managers make?

Bdc managers typically earn an average salary ranging from $45,000 to $70,000 annually, depending on experience, location, and the size of the dealership or organization. Compensation may also include bonuses and commissions based on performance and sales targets.

Is being a Bdc Manager a good job?

A BDC Manager oversees the business development center, managing customer interactions and sales processes, often requiring strong communication and organizational skills. The role can offer competitive salaries, performance-based bonuses, and opportunities for advancement within automotive or sales industries. Job satisfaction depends on individual skills, work environment, and company support.
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What job categories do people searching Bdc Manager jobs in Ladera Ranch, CA look for?

The top searched job categories for Bdc Manager jobs in Ladera Ranch, CA are:

What cities near Ladera Ranch, CA are hiring for Bdc Manager jobs?

Cities near Ladera Ranch, CA with the most Bdc Manager job openings:

Bdc Manager jobs near you
Infographic showing various Bdc Manager job openings in Ladera Ranch, CA as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $73,555 per year, or $35.4 per hour.

Automotive Internet Manager (22909)

Carlsbad, CA • On-site

Premier Automotive Group
Motor Vehicle Manufacturing • 11 - 50 employees
Learn more about Premier Automotive Groupexternal

$125 - $150/hr

Other

Posted 25 days ago

Job description

Job Details

Job Location: Premier BCG of Carlsbad - Carlsbad, CA 92008

Salary Range: $70,000.00 - $180,000.00 Salary/year

We are seeking an experienced Automotive Internet Sales Manager to lead and develop our dealership’s internet sales operation.

This is a hands-on leadership position responsible for maximizing internet opportunities, increasing appointments and showroom traffic, improving closing performance, maintaining strong CRM processes, and delivering an exceptional customer experience.

The ideal candidate is organized, process-driven, competitive and comfortable coaching and developing a sales team while maintaining clear performance expectations.

Key Responsibilities
  • Manage the daily operation and performance of the dealership’s internet sales department.
  • Ensure internet leads receive timely, professional and consistent responses.
  • Develop and maintain an effective follow-up process utilizing phone, text, email and video communication.
  • Coach the sales team on customer engagement, needs assessment, appointment setting and effective follow-up.
  • Monitor key performance indicators including response time, contact rate, appointment set rate, show rate and closing rate.
  • Maintain accurate and organized customer information, lead sources, notes, tasks and follow-up activity within the dealership CRM.
  • Review unsold customers, missed opportunities and active prospects to identify additional sales opportunities.
  • Assist salespeople with customer communication, pricing discussions and deal negotiations when appropriate.
  • Ensure appointments are properly confirmed and prepared prior to the customer’s arrival.
  • Work closely with dealership management to provide a seamless transition from the online sales process to the in-store experience.
  • Coach the team on presenting pricing and vehicle proposals professionally while communicating the value of doing business with our dealership.
  • Conduct regular individual and team coaching focused on process, performance and professional development.
  • Review individual salesperson performance and develop action plans when additional coaching or improvement is needed.
  • Ensure assigned leads and customer follow-up activities are properly completed and documented.
  • Develop strategies to generate additional appointments and sales opportunities from existing CRM customers and prospects.
  • Maintain a high level of customer service while supporting dealership sales and profitability objectives.
Qualifications
  • Previous automotive internet sales, BDC management or automotive sales management experience preferred.
  • Demonstrated ability to generate appointments and convert internet opportunities into vehicle sales.
  • Strong knowledge of automotive CRM systems and internet lead-management processes.
  • Understanding of dealership performance metrics including response time, contact rate, appointment set rate, show rate and closing rate.
  • Strong verbal and written communication skills.
  • Strong organizational and follow-up skills.
  • Ability to coach, develop and manage a sales team.
  • Automotive sales and negotiation experience preferred.
  • Ability to work effectively in a fast-paced dealership environment.
  • Valid driver's license and good driving record.
  • Pass drug testing, MVR/Insurability, background investigation/interview.
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