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Service Bdc Manager Jobs in Ladera Ranch, CA (NOW HIRING)

Theodore Robins Ford

BDC

Costa Mesa, CA · On-site

$18 - $20/hr

```html The BDC at Theodore Robins Ford plays a crucial role in driving customer engagement and ... This position is responsible for managing inbound and outbound calls related to the service ...

Theodore Robins Ford

BDC

Costa Mesa, CA · On-site

$18 - $20/hr

```html The BDC at Theodore Robins Ford plays a crucial role in driving customer engagement and ... This position is responsible for managing inbound and outbound calls related to the service ...

Theodore Robins Ford

BDC

Costa Mesa, CA

$18 - $20/hr

```html The BDC at Theodore Robins Ford plays a crucial role in driving customer engagement and ... This position is responsible for managing inbound and outbound calls related to the service ...

Auto Collision Group, Inc.

BDC Representative

Mission Viejo, CA · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... · Manage a preferred network of Dealerships. · Follow up on new leads and referrals resulting ... service · Provide information to facilitate problem resolutions · Promote and educate customers ...

Cardinale Auto Group

BDC Associate Sales

Corona, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Maintain accurate customer records and notes in the CRM system. * Meet daily, weekly, and monthly ... Previous customer service, call center, or sales experience preferred. * Automotive dealership or ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Ladera Ranch, CA

Service Bdc Manager information

See Ladera Ranch, CA salary details

$20.2K

$73.6K

$122.8K

How much do service bdc manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service bdc manager in Ladera Ranch, CA is $73,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $90,900.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What job categories do people searching Service Bdc Manager jobs in Ladera Ranch, CA look for? The top searched job categories for Service Bdc Manager jobs in Ladera Ranch, CA are:
What cities near Ladera Ranch, CA are hiring for Service Bdc Manager jobs? Cities near Ladera Ranch, CA with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Ladera Ranch, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $73,555 per year, or $35.4 per hour.

Toyota Place - BDC Representative - Service

Noarus TGG

Garden Grove, CA

$16.50 - $21/hr

Full-time

Re-posted 8 days ago

Job description

Position Title: Service BDC Representative

Reports to: Fixed Operations Manager/Service Manager

FLSA Status: Exempt

Position Summary: The Service BDC Representative coordinates and monitors the activity of the service department to ensure customer satisfaction. Schedules service appointments and follows up with customers. Must present a professional appearance.

Essential Duties & Responsibilities:

  • Assist with incoming service phone calls.
  • Set up, schedule and monitor service department appointments.
  • Follow up and reschedule missed or late service department appointments.
  • Make follow up phone calls to previous day service customers to ensure complete satisfaction.
  • Discuss during customer follow up calls the importance of responding to CSI surveys.
  • Bring all customer concerns and complaints to the attention of the Service Manager.
  • Make follow up phone calls to current open recall customers.
  • Respond to all service internet leads and set up service department appointment accordingly.
  • Follow policies and procedures as set forth in Employee Handbook.
  • Any other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities Required:

Educational: High school diploma or the equivalent.

Experience: One year automotive or related industry experience. General knowledge of vehicle mechanical operations.

Special Skills (i.e., licenses, certifications, etc.): Ability to read and comprehend instructions and information. Superior communication and customer service skills. Ability to user personal computer applications including word processing and spreadsheet software. Current valid driver’s license.

Physical Demands and Working Conditions:

The noise level in the work environment is usually loud. Occasionally required to bend, stoop, crouch, reach, and handle tools. Occasionally requires the ability to lift 40 pounds of material. Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Exposed to exhaust fumes or other airborne particles.

THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.

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