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Service Bdc Manager Jobs in Ladera Ranch, CA (NOW HIRING)

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Service Bdc Manager information

See Ladera Ranch, CA salary details

$20.2K

$73.6K

$122.8K

How much do service bdc manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service bdc manager in Ladera Ranch, CA is $73,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $90,900.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What job categories do people searching Service Bdc Manager jobs in Ladera Ranch, CA look for? The top searched job categories for Service Bdc Manager jobs in Ladera Ranch, CA are:
What cities near Ladera Ranch, CA are hiring for Service Bdc Manager jobs? Cities near Ladera Ranch, CA with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Ladera Ranch, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $73,555 per year, or $35.4 per hour.

Business Development Center (BDC) Representative

Tustin Toyota

Tustin, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Overview

The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales and Service departments.The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities
  • Follow up with prospective customers in response to their email on our website.
  • Coordinates questions and issues with the appropriate department personnel.
  • Provides administrative assistance as needed
  • Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
  • Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
  • Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
  • Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
  • Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
  • Provide service or sales management information by completion reports.
  • Attend Training Sessions and Meetings as required.
  • Follow all company policies and procedures.
  • Performs other duties as assigned
  • Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors
  • Support on-line customers by setting appointments.
Qualifications
  • 1+ years' experience required (sales experience preferred).
  • 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
  • Excellent telephone, writing and typing skills.
  • Strong computer and internet skills, including Microsoft Office suite.
  • Automotive experience a PLUS!
  • Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
  • Internet Sales experience a PLUS!
  • Must have drive, passion and confidence to be successful.
  • A desire and ability to work in a performance and process driven environment.
  • Excellent customer satisfaction skills.
  • Strong organizational and time management.
  • Professional appearance and work ethic.
  • Self-starter and self-motivator
  • Bilingual a PLUS!
Employment Type: FULL_TIME

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