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Service Bdc Manager Jobs in Ladera Ranch, CA (NOW HIRING)

Automotive Dealership

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BDC Representative

Orange, CA · On-site

$18/hr

Provide sales management information by completion reports. * Attend sales meetings and training ... customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS! * Excellent telephone ...

Accenture

SAP Business Data Cloud (BDC) Consultant

Irvine, CA · On-site

$71.75 - $93.50/hr

We Are: Accenture is a global professional services company with leading capabilities in digital ... You will be a client-facing leader, managing stakeholder expectations and driving alignment across ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Ladera Ranch, CA

Service Bdc Manager information

See Ladera Ranch, CA salary details

$20.2K

$73.6K

$122.8K

How much do service bdc manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service bdc manager in Ladera Ranch, CA is $73,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $90,900.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What job categories do people searching Service Bdc Manager jobs in Ladera Ranch, CA look for?

The top searched job categories for Service Bdc Manager jobs in Ladera Ranch, CA are:

What cities near Ladera Ranch, CA are hiring for Service Bdc Manager jobs?

Cities near Ladera Ranch, CA with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Ladera Ranch, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $73,555 per year, or $35.4 per hour.

Automotive Internet Manager (22909)

PREMIER AUTOMOTIVE GROUP

Carlsbad, CA

Full-time

Posted 23 days ago

Job description

We are seeking an experienced Automotive Internet Sales Manager to lead and develop our dealership’s internet sales operation.

This is a hands-on leadership position responsible for maximizing internet opportunities, increasing appointments and showroom traffic, improving closing performance, maintaining strong CRM processes, and delivering an exceptional customer experience.

The ideal candidate is organized, process-driven, competitive and comfortable coaching and developing a sales team while maintaining clear performance expectations.

Key Responsibilities

  • Manage the daily operation and performance of the dealership’s internet sales department.
  • Ensure internet leads receive timely, professional and consistent responses.
  • Develop and maintain an effective follow-up process utilizing phone, text, email and video communication.
  • Coach the sales team on customer engagement, needs assessment, appointment setting and effective follow-up.
  • Monitor key performance indicators including response time, contact rate, appointment set rate, show rate and closing rate.
  • Maintain accurate and organized customer information, lead sources, notes, tasks and follow-up activity within the dealership CRM.
  • Review unsold customers, missed opportunities and active prospects to identify additional sales opportunities.
  • Assist salespeople with customer communication, pricing discussions and deal negotiations when appropriate.
  • Ensure appointments are properly confirmed and prepared prior to the customer’s arrival.
  • Work closely with dealership management to provide a seamless transition from the online sales process to the in-store experience.
  • Coach the team on presenting pricing and vehicle proposals professionally while communicating the value of doing business with our dealership.
  • Conduct regular individual and team coaching focused on process, performance and professional development.
  • Review individual salesperson performance and develop action plans when additional coaching or improvement is needed.
  • Ensure assigned leads and customer follow-up activities are properly completed and documented.
  • Develop strategies to generate additional appointments and sales opportunities from existing CRM customers and prospects.
  • Maintain a high level of customer service while supporting dealership sales and profitability objectives
  • Previous automotive internet sales, BDC management or automotive sales management experience preferred.
  • Demonstrated ability to generate appointments and convert internet opportunities into vehicle sales.
  • Strong knowledge of automotive CRM systems and internet lead-management processes.
  • Understanding of dealership performance metrics including response time, contact rate, appointment set rate, show rate and closing rate.
  • Strong verbal and written communication skills.
  • Strong organizational and follow-up skills.
  • Ability to coach, develop and manage a sales team.
  • Automotive sales and negotiation experience preferred.
  • Ability to work effectively in a fast-paced dealership environment.
  • Valid driver's license and good driving record
  • Pass drug testing, MVR/Insurability, background investigation/interview 

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