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Service Bdc Manager Jobs in Ladera Ranch, CA (NOW HIRING)

Cardinale Auto Group

BDC Associate Sales

Corona, CA · On-site

Maintain accurate customer records and notes in the CRM system. * Meet daily, weekly, and monthly ... Previous customer service, call center, or sales experience preferred. * Automotive dealership or ...

Cadillac Limited

Automotive Internet Manager

Carlsbad, CA · On-site

$125 - $150/hr

Maintain a high level of customer service while supporting dealership sales and profitability objectives. Qualifications * Previous automotive internet sales, BDC management or automotive sales ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Ladera Ranch, CA

Service Bdc Manager information

See Ladera Ranch, CA salary details

$20.2K

$73.6K

$122.8K

How much do service bdc manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service bdc manager in Ladera Ranch, CA is $73,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $90,900.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What job categories do people searching Service Bdc Manager jobs in Ladera Ranch, CA look for?

The top searched job categories for Service Bdc Manager jobs in Ladera Ranch, CA are:

What cities near Ladera Ranch, CA are hiring for Service Bdc Manager jobs?

Cities near Ladera Ranch, CA with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Ladera Ranch, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $73,555 per year, or $35.4 per hour.

BDC Associate Sales

CardinaleWay Volkswagen - Corona

Corona, CA

Full-time

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Job description


CardinaleWay VW is a growing automotive dealership committed to delivering an exceptional customer experience. We're looking for an energetic, customer-focused Sales BDC Representative to join our team. If you enjoy helping people, communicating over the phone, and working in a fast-paced environment, we'd love to hear from you.


Job Summary

The Sales BDC Representative is responsible for responding to internet leads, inbound calls, and customer inquiries while scheduling appointments for the sales team. This position plays a key role in driving dealership traffic and maintaining excellent customer relationships.


Responsibilities
  • Respond promptly to internet leads, phone calls, text messages, and emails.
  • Schedule sales appointments for prospective customers.
  • Follow up with unsold prospects using CRM tools.
  • Confirm upcoming appointments and conduct follow-up after visits.
  • Build rapport with customers and identify their vehicle needs.
  • Maintain accurate customer records and notes in the CRM system.
  • Meet daily, weekly, and monthly appointment and sales goals.
  • Work closely with the sales team to ensure a seamless customer experience.
  • Maintain knowledge of dealership inventory, promotions, and financing options.

Qualifications
  • High school diploma or equivalent.
  • Previous customer service, call center, or sales experience preferred.
  • Automotive dealership or BDC experience is a plus.
  • Strong communication and interpersonal skills.
  • Excellent phone etiquette and professional demeanor.
  • Basic computer proficiency and CRM experience preferred.
  • Ability to multitask in a fast-paced environment.
  • Positive attitude with a strong work ethic.

Compensation & Benefits
  • Competitive hourly pay plus performance bonuses.
  • Medical, dental, and vision insurance.
  • 401(k)
  • Employee vehicle purchase program.
  • Paid training and opportunities for career advancement.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.