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Bdc Manager Jobs in Arizona (NOW HIRING)

Coulter Cadillac Buick GMC

BDC Representative

Phoenix, AZ · On-site

$14.25 - $19/hr

Managing and maintaining appointment calendars, ensuring accuracy and efficiency in scheduling * Coordinating loaner vehicles for customers * Assisting in preparing documents for loaners * Providing ...

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All JobsBdc JobsBdc Manager JobsBdc Manager Jobs in Arizona

Bdc Manager information

See Arizona salary details

$17.7K

$64.5K

$107.6K

How much do bdc manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for bdc manager in Arizona is $64,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $79,700.00 per year, depending on experience, location, and employer.

What is the difference between Bdc Manager vs Bdc Representative?

AspectBdc Manager

CredentialsExperience in sales, customer service, and team management; often requires a high school diploma or equivalent, some roles prefer post-secondary education.
Work EnvironmentOffice setting, managing a team, overseeing sales processes, and coordinating with dealerships or sales departments.
Employer & Industry UsageUsed in automotive, retail, and financial sectors; common in dealerships and sales organizations.

The Bdc Manager oversees the Business Development Center team, focusing on sales strategy, team leadership, and performance metrics. In contrast, a Bdc Representative primarily handles customer inquiries, schedules appointments, and supports sales efforts directly. The manager has broader responsibilities, including staff management and strategic planning, while the representative focuses on customer interaction and lead generation.

What are the key skills and qualifications needed to thrive as a BDC manager?

To thrive as a BDC Manager, you need expertise in lead management, sales processes, and customer relationship strategies, often supported by experience in automotive sales or business development. Familiarity with CRM systems, phone tracking software, and dealership management tools is typically required. Outstanding communication, leadership, and problem-solving skills help a BDC Manager motivate teams and create positive customer experiences. These skills are crucial for driving sales growth, improving customer satisfaction, and ensuring efficient business development operations.

What are the main challenges a BDC manager might face when managing a dealership's customer communications?

A BDC (Business Development Center) Manager often faces the challenge of balancing high call and email volumes while ensuring each customer interaction is prompt, personalized, and effective. Coordinating between the sales, service, and marketing teams to maintain up-to-date information and a seamless customer experience can also be demanding. Additionally, keeping the BDC team motivated and trained on evolving CRM technologies and dealership processes is essential for meeting performance goals. Success in this role often relies on strong organizational, leadership, and communication skills.

What is a BDC manager?

A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.

More about Bdc Manager jobs
What are the most commonly searched types of Bdc jobs in Arizona? The most popular types of Bdc jobs in Arizona are:
What are popular job titles related to Bdc Manager jobs in Arizona? For Bdc Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Bdc Manager jobs in Arizona look for? The top searched job categories for Bdc Manager jobs in Arizona are:
What cities in Arizona are hiring for Bdc Manager jobs? Cities in Arizona with the most Bdc Manager job openings:
Bdc Manager jobs near you
Infographic showing various Bdc Manager job openings in Arizona as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $64,481 per year, or $31 per hour.

Automotive Service BDC Associate

Earnhardt Ford

Chandler, AZ • On-site

$16.50/hr

Part-time

Re-posted yesterday

Job description

Earnhardt Ford in Chandler, AZ is looking for an Automotive Service BDC Associate to join the service team. This role is the first point of contact for customers scheduling maintenance, repairs, recalls, and warranty work, and it plays a direct role in how customers experience the dealership. If you're a strong communicator who follows through consistently and takes ownership of every interaction, this is the role for you.
What We Offer
  • Competitive pay at $16.50/hour
  • Set weekly schedule:
    • Monday 8:30am-2pm
    • Wednesday 12pm-6pm
    • Friday 11am-4:30pm
    • Saturday 7am-4pm
  • Career advancement opportunities within the dealership
What You'll Do
  • Schedule service appointments for maintenance, repairs, recalls, and warranty work across inbound calls, emails, texts, and online inquiries
  • Confirm upcoming appointments and follow up on missed or declined visits
  • Conduct outbound calls to support service campaigns, maintenance reminders, and customer retention efforts
  • Document customer interactions and appointment details accurately in the CRM/DMS
  • Coordinate with service advisors and management to ensure smooth customer handoffs
  • Answer customer questions related to scheduling, service hours, and dealership processes
  • Deliver a professional, consistent experience at every customer touchpoint
What We're Looking For
  • Prior BDC, call center, customer service, or automotive dealership experience preferred (minimum 1 year)
  • Confident verbal and written communication skills, with strong phone presence
  • Comfortable working with CRM and DMS systems
  • Organized, process-oriented, and able to manage multiple follow-ups without losing details
  • Self-motivated and dependable with consistent attendance
  • Valid driver's license with a clean driving record
  • High school diploma or equivalent required
  • Must be able to pass a background check and pre-employment drug screening

Earnhardt Ford is an Equal Opportunity Employer. We prohibit discrimination or harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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