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Bdc Assistant Jobs in Arizona (NOW HIRING)

asburyauto

BDC Clerk - Larry H Miller Toyota Peoria

Peoria, AZ · On-site

$14.75 - $19.75/hr

As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and ... Digital career path tool to assist with career development * Continuous training through Asbury ...

asburyauto

BDC Clerk - Larry H Miller Toyota Peoria

Peoria, AZ · On-site

$14.75 - $19.75/hr

As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and ... Digital career path tool to assist with career development * Continuous training through Asbury ...

BASIS.ed

Front Office Assistant

Scottsdale, AZ · On-site

$16 - $21/hr

Front Office Assistants work collaboratively to perform office and clerical tasks such as data ... BASIS Educational Group, LLC, BASIS Charter Schools, Inc., BTX Schools, Inc., BDC, A Public School ...

BASIS Ed

Front Office Assistant

Tucson, AZ

$15 - $19.50/hr

Front Office Assistants work collaboratively to perform office and clerical tasks such as data ... BASIS Educational Group, LLC, BASIS Charter Schools, Inc., BTX Schools, Inc., BDC, A Public School ...

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Bdc Assistant information

What is a Bdc assistant?

A BDC assistant, or Business Development Center assistant, supports automotive dealership sales and service departments by handling customer inquiries, scheduling appointments, and managing communication channels such as phone and email. They often use customer relationship management (CRM) software and require strong communication and organizational skills to ensure a positive customer experience.

What is a Bdc Assistant job description?

A Bdc Assistant supports the Business Development Center by handling customer inquiries, scheduling appointments, and managing communication between customers and sales staff. They often use CRM software and require strong communication and organizational skills. The role typically involves working in a fast-paced environment and may require prior experience in customer service or sales support.
What are the most commonly searched types of Bdc jobs in Arizona? The most popular types of Bdc jobs in Arizona are:
Bdc Assistant jobs near you

BDC Clerk - Larry H Miller Toyota Peoria

asburyauto

Peoria, AZ • On-site

$14.75 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. 

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

  • Must be able and willing to receive a high amount of inbound calls
  • Partner with the service department to schedule vehicle service appointments
  • Greet customers and provide information on shuttle schedule if needed
  • Contact and communicate with customers to identify automotive service needs
  • Follow all dealership processes and procedures, high frequency of contact with customers
  • Thorough documentation of all contacts within the customer management system
  • Complete internet lead management service work plans on a daily basis
  • Answer all calls in a prompt, professional and courteous manner
  • Use scripts to collect all pertinent customer information and document in the system accordingly 
  • Agents must adhere to Asbury phone scripts
  • Excellent customer service skills and motivation to be successful
  • High volume incoming and outgoing calls, ranging from 50+ calls per day 
  • Advanced computer & phone skills 
  • Minimum typing 35-40 words per minute at minimum
  • Experience using customer tracking systems to track calls and appointments preferred
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
  • Appointment setting experience a plus
  • Able to multi-task in a fast paced environment
  • Various language proficiency is always a plus
  • Team player
  • Must be at least eighteen years of age
  • Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

  • Semi Monthly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities

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