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The Senior Manager, Finance Shared Services is a strategic and hands-on operational leader responsible for overseeing end-to-end Accounts Payable (AP) and Accounts Receivable (AR) processes within a Shared Services organization. This role serves as the primary driver of data integrity, issue resolution, process automation, and continuous improvement across the transactional finance function. The Senior Manager will lead a team of finance professionals, partner cross-functionally with business units, IT, and external vendors, and ensure that Shared Services delivers exceptional service levels, compliance, and measurable efficiency gains.

• Serve as the senior escalation point for complex AP disputes (invoice discrepancies, PO mismatches, payment holds) and AR issues (unapplied cash, short payments, credit disputes, aging exceptions).
• Design and implement a formal issue resolution framework with defined SLAs, escalation tiers, root-cause analysis protocols, and corrective action tracking.
• Collaborate with business partners such as procurement, legal, sales, and operations teams to resolve upstream process failures that result in transactional errors.
• Own and govern master data accuracy across AP and AR modules within the ERP system (SAP) and other systems, including vendor master, customer master, and transactional records
• Establish and enforce data quality standards, naming conventions, and audit controls to ensure completeness, accuracy, and timeliness of shared services data.
• Lead the identification, evaluation, and implementation of automation opportunities across AP and AR workflows, including invoice capture (OCR/AI), electronic payments, cash application, and collections automation.
• Apply Lean, Six Sigma, or other process improvement methodologies to identify waste, eliminate non-value-added activities, and streamline AP/AR workflows
• Build and execute a structured Continuous Improvement (CI) pipeline with documented initiatives, owners, timelines, and measurable KPI targets
• Establish and track performance metrics such as Days Payable Outstanding (DPO), Days Sales Outstanding (DSO), first-pass match rate, invoice cycle time, cash application accuracy, and dispute resolution time
• Lead, mentor, and develop a high-performing team of AP and AR specialists, analysts, and supervisors; foster an inclusive, accountable, and results-driven culture.
• Design and enforce internal control procedures across AP (three-way match, segregation of duties, payment approvals) and AR (credit approvals, collections policy, cash handling).
• Maintain detailed process documentation, SOPs, and desktop procedures for all SSC functions.

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field required.
• 8-12+ years of progressive experience in Finance, Accounting, or Shared Services operations.
• Minimum 4-6 years in a leadership or management role within a Shared Services environment
• Deep, hands-on expertise in both Accounts Payable and Accounts Receivable end-to-end processes.
• Demonstrated experience leading process automation, ERP implementation, or digital transformation projects.

• Proven track record of managing data governance and master data quality initiatives.
• Advanced proficiency in ERP systems - SAP (S/4HANA)  or similar.
• Experience with AP automation platforms (like SAP Ariba, Stampli, Tipalti, Coupa, Basware) and AR tools (like HighRadius, Billtrust, Cforia).

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.