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Basic Needs Coordinator Jobs (NOW HIRING)

TimelyCare

Customer Support Coordinator

Fort Worth, TX

$18 - $22.75/hr

Supporting our care coordination, case management, basic needs, and crisis support teams with intakes, follow-ups, social network monitoring, and urgent matters. * Generating and maintaining reports ...

EOS USA

People and Culture Coordinator

Kennebunkport, ME

$21.75 - $28.50/hr

People And Culture Coordinator Kennebunkport Resort Collection is seeking a People and Culture ... basic needs. As housing and transportation needs are seasonally heavy components of the position ...

EOS Hospitality

People and Culture Coordinator

Kennebunk, ME · On-site

$22 - $28.75/hr

... basic needs. As housing and transportation needs are seasonally heavy components of the position ... International Staff Processing and Coordination; * Participate in annual seasonal staff planning ...

EOS Hospitality

People and Culture Coordinator

Kennebunk, ME

$22 - $28.75/hr

... basic needs. As housing and transportation needs are seasonally heavy components of the position ... International Staff Processing and Coordination; * Participate in annual seasonal staff planning ...

Catholic Charities

BOOST Case Manager

Hartford, CT · On-site

$20.25 - $26/hr

This position works with a high degree of independence and plays a key role in supporting participant success by addressing basic needs, coordinating community resources, and assisting with education ...

Driscoll

Care Coordination Tech

Corpus Christi, TX

Basic Needs Assessment, Community Resourcing, and Discharge Planning * Assists families in community resourcing and the coordination of meal, lodging, and or transportation needs. * Knowledgeable ...

Dallas College

Student Care Coordinator

Dallas, TX

$54K/yr

The Student Care Coordinator will connect students with campus and community resources that assist ... Expand wrap-around basic needs supports by connecting existing disparate student services ...

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$27K

$57.9K

$101.5K

How much do basic needs coordinator jobs pay per year?

As of Jun 14, 2026, the average yearly pay for basic needs coordinator in the United States is $57,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Basic Needs Coordinator, and why are they important?

To thrive as a Basic Needs Coordinator, you typically need experience in social services, case management, and a relevant bachelor's degree in social work, public health, or a related field. Familiarity with resource referral systems, client management databases, and knowledge of community assistance programs are often required. Outstanding interpersonal communication, cultural competency, and problem-solving skills enable effective support for diverse populations. These competencies are crucial for connecting individuals to essential resources, fostering well-being, and ensuring program success.

What does a Basic Needs Coordinator do?

A Basic Needs Coordinator is responsible for connecting individuals, often students or community members, with essential resources such as food, housing, transportation, and financial assistance. They assess client needs, provide referrals to appropriate services, and sometimes manage support programs directly. Their role is crucial in helping people overcome barriers to their well-being and success by ensuring access to fundamental necessities.

How does a Basic Needs Coordinator typically collaborate with campus or community partners to support students?

A Basic Needs Coordinator regularly works alongside campus departments (such as financial aid, housing, counseling, and student affairs) as well as external community organizations to ensure students have access to essential resources like food, housing, and emergency assistance. This collaboration often involves developing referral systems, co-hosting outreach events, and creating resource guides for students. Building and maintaining these partnerships is crucial for effectively connecting students to the support they need and for staying informed about available services. Coordinators often attend meetings, engage in ongoing communication, and advocate for expanded resources to address evolving student needs.
More about Basic Needs Coordinator jobs
What cities are hiring for Basic Needs Coordinator jobs? Cities with the most Basic Needs Coordinator job openings:
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What job categories do people searching Basic Needs Coordinator jobs look for? The top searched job categories for Basic Needs Coordinator jobs are:
Basic Needs Coordinator jobs near you
Infographic showing various Basic Needs Coordinator job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 19% Full Time, 74% Part Time, 3% Contract, and 2% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $57,869 per year, or $27.8 per hour.

Customer Support Coordinator

TimelyCare

Fort Worth, TX

$18 - $22.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

TimelyCare
TimelyCare is a clinically accountable virtual care provider built specifically for education. Trusted by nearly 500 campuses across the U.S., TimelyCare combines URAC-accredited clinical standards with a measurement-based approach and a partnership-first model to help institutions champion well-being with clarity, accountability, and real-world impact. Through a seamless, easy-to-access platform, TimelyCare offers a comprehensive range of services, including a crisis line, mental health counseling, on-demand emotional support, medical care, psychiatric care, health coaching, success coaching, basic needs assistance, faculty and staff guidance, peer support, and self-guided wellness tools. TimelyCare drives clinically validated improvements in depression and anxiety, supporting healthier learning environments.
The Role
TimelyCare is looking for a highly motivated Customer Support Coordinator to work in an interdisciplinary environment not only with customer and provider support but also with our Care Coordination, Case Management, Basic Needs, and Crisis Support teams delivering excellent services to patients and the providers who administer care for our patients. You will be the first point of contact for college patients, providers, school counseling and health centers, and business partners in need of assistance with using our virtual and in-person care services with a goal of providing outstanding service and connecting members to care within our Service Level Agreements (SLAs). We are looking for self-starters who love solving problems, are agile, are quick learners, and are flexible and calm under considerable pressure. The ideal candidate will have experience in customer support, tech support, case management, care coordination, and/or crisis work.
Schedule
Available Shifts (CST):
  • 11:00 a.m. - 7:30 p.m., Saturday - Wednesday
We staff our business in a strategic and dynamic way, it may require us to adjust scheduled working hours to meet the variability of call volume. There may be periods of peak volume where we ask for an increase in your standard hours worked through overtime. Any requested increase or decrease in hours will be communicated with advance notice to a team member and without impact to benefit eligibility.
Location
TimelyCare's primary location is Fort Worth, Texas. We offer a remote work environment. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, a secure and private workspace, free from noises, distractions, and successfully completing the training program. Adherence to HIPAA and governmental compliance are required in this role.
What You'll Do
  • Provides customers with courteous, friendly, and efficient service, leading to the resolution of any issues.
  • Triaging members and connecting them with the appropriate service and level of care and needed resources via phone, SMS, or email.
  • Supporting our care coordination, case management, basic needs, and crisis support teams with intakes, follow-ups, social network monitoring, and urgent matters.
  • Generating and maintaining reports and referral resources for all business lines.
  • Executing records requests and verification of services.Support the TimelyCare virtual care operations, serving as the primary point of contact for all patient, business partners, and provider inquiries in a timely fashion.
  • Develop a strong understanding and knowledge of the organization's product, services, and processes to support patients and providers.
  • Act as a resource for internal stakeholders.
  • Utilize critical thinking and effective communications to provide thoughtful, empathetic, customized solutions that help patients with their overall virtual care coordination as well providers with their technical and scheduling needs.
  • Follow a HIPAA-compliant procedure for all communications with internal and external sources
  • Embrace the TimelyCare values with your engagement and performance.
  • Maintain awareness of patients who are waiting to be seen by our providers, ensuring they are seen in a timely manner. Manage provider alerts appropriately.
  • Provide feedback using appropriate channels to improve product, process, procedures, scheduling, and service levels.
  • Adhering to all operational, quality, security, risk and regulatory policies and procedures.
  • Use analytical skills to troubleshoot various systems and provide technical answers related to our TimelyCare platform.
  • Acknowledge that calls will be recorded and/or taped to be used for training, development, advertising and/or marketing purposes.
  • Other duties as assigned
  • Performs additional tasks and projects as needed to support the evolving needs of team objectives and company goals
What You Bring
  • Ability to work various shifts from Monday through Sunday, including weekends and holidays
  • Bachelor's degree from an accredited college or university preferred.
  • Prior customer support, care coordination, and/or crisis service experience in a remote environment
  • A servant leader attitude and passion for serving others.
  • Willing to listen and find creative solutions to address and resolve issues independently.
  • Reliable high-speed internet connection
  • Ability to remain engaged throughout the entirety of your shift with minimal to no distractions
  • Experience with Zendesk and Dialpad, preferred.
  • Proficiency or rapid assimilation to operate productivity technologies; Microsoft Office, Google Suite, Zoom, Slack, and Electronic Health Record systems.
  • Understanding of virtual care best practices with considerable attention to detail including proficiency with TimelyCare or competitive virtual care mobile and web app and admin
  • Excellent customer service skills with strong verbal and written communication skills (bilingual a plus, but not required)
  • Thrive in an environment that is high-pace, dynamic, and collaborative, utilizing good judgment with ambiguity.
  • Adaptability to quickly changing priorities and member needs.
  • Strong time management skills, with the ability to manage competing priorities.
  • A strong work ethic and a sense of responsibility to team members and business partners.
Benefits + Perks
  • Paid Company Holidays + No work on your birthday!
  • Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
  • Variable bonus eligibility on a quarterly basis
  • Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
  • Company-paid group Life Insurance + Company-paid Short Term Disability
  • Concierge benefit support services
  • 401(k) with employer match
  • Free access to TimelyCare virtual medical and mental health support
  • Mission-Driven Purpose with a Supportive Team Culture

The hourly rate for this opportunity is $19.25. This is the base pay. You will be eligible for a discretionary bonus in addition to the base pay, to be discussed during the interview process.
TimelyCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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