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Back Parts Counter Representative Jobs (NOW HIRING)

JX Truck Center

Parts Counter Representative

De Pere, WI · On-site

$20 - $24/hr

We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation. Your Next Big Career Move: Parts Counter Representative located in Green ...

JX Truck Center

Parts Counter Representative

Mokena, IL · On-site

$19 - $30/hr

We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation. Your Next Big Career Move: Parts Counter Representative located at 10203 ...

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Back Parts Counter Representative information

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How much do back parts counter representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for back parts counter representative in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What does a back parts counter representative do?

A Back Parts Counter Representative works in automotive dealerships or repair shops and is responsible for managing and distributing vehicle parts to service technicians. They ensure that the correct parts are available and ready for repairs, maintain inventory records, and help order new stock as needed. Their role is crucial in keeping the service department efficient and ensuring timely repairs for customers' vehicles.

What are the key skills and qualifications needed to thrive as a back parts counter representative?

To thrive as a Back Parts Counter Representative, you need a solid understanding of automotive parts, inventory management, and customer service, usually supported by relevant experience or vocational training. Familiarity with parts catalog software, dealership management systems, and point-of-sale tools is typically required. Strong communication, attention to detail, and problem-solving abilities help you efficiently support technicians and maintain accurate inventory. These skills ensure timely and accurate parts delivery, contributing to smooth repair operations and high customer satisfaction.

What are some common challenges faced by back parts counter representatives, and how can they be effectively managed?

Back Parts Counter Representatives often encounter challenges such as managing high volumes of customer requests, accurately identifying and sourcing the correct automotive parts, and balancing priorities during peak times. Effective communication with both customers and technicians is crucial to prevent errors and ensure timely service. Staying organized, utilizing inventory management systems, and keeping up-to-date with product knowledge can help representatives work efficiently and provide excellent service.

What is the difference between Back Parts Counter Representative vs Parts Sales Associate?

AspectBack Parts Counter RepresentativeParts Sales Associate
CredentialsHigh school diploma, automotive knowledgeHigh school diploma, customer service skills
Work EnvironmentAuto parts store, dealership parts departmentAuto parts store, retail environment
Employer & IndustryAuto repair shops, dealerships, parts suppliersAuto parts retailers, dealerships
Search & Comparison IntentCustomer service, parts knowledge, inventory managementSales, customer interaction, product knowledge

The Back Parts Counter Representative primarily focuses on assisting customers with parts selection, managing inventory, and providing technical support in auto parts stores or dealerships. In contrast, the Parts Sales Associate emphasizes sales, customer service, and product promotion. Both roles require automotive knowledge and work in similar environments, but their core responsibilities differ in technical support versus sales focus.

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What job categories do people searching Back Parts Counter Representative jobs look for?

The top searched job categories for Back Parts Counter Representative jobs are:

Back Parts Counter Representative jobs near you
Infographic showing various Back Parts Counter Representative job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $42,073 per year, or $20.2 per hour.

Parts Counter Representative

JX Truck Center

De Pere, WI • On-site

$20 - $24/hr

Full-time

Re-posted 8 days ago

JX Truck Center rating

8.5

Company rating: 8.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

16th of 159 rated car dealerships

Job description

Description

Your Next Big Career Move: Parts Counter Representative


Join the Driving Force Behind JX Enterprises! Why Choose JX?

At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don't just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment.

When you join JX, you become a part of a culture defined by our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation.


Your Next Big Career Move: Parts Counter Representative located in Green Bay, WI. 


Shift: Monday - Friday  1:00pm to 9:30pm


 Shift Premium: Any work performed/hours worked Monday - Friday, 5:00 pm - 5:59 am and/or any hours worked on weekends (Saturday/Sunday) will be paid a shift differential of 15% of your base wage.  


The Opportunity (Job Purpose):

  • Are you ready to make a visible impact? As our next Parts Counter Representative, you will play a crucial role in delivering exceptional customer service. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.
  • What You'll Do Day-to-Day (Essential Duties & Responsibilities):
  • Greet and assist customers at the parts counter, providing friendly and knowledgeable service to create positive interactions while keeping customers informed about special orders and back ordered parts and handling returns if necessary. 
  • Accurately process parts orders, ensuring the correct parts are selected and available for customers while adhering to delivery timelines.
  • Locate and secure parts from various vendors for shop jobs, demonstrating a proactive approach to honoring commitments and fulfilling customer orders.
  • Provide technical assistance to customers, including assisting service technicians with acquiring parts.
  • Utilize strong product knowledge to guide customers in selecting the right parts for their needs, ensuring a positive and satisfactory experience.
  • Provide technical assistance to customers, including assisting service technicians with acquiring parts.
  • Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
  • Perform other dynamic duties and responsibilities as assigned to support business 


What We're Looking For (Qualifications & Skills):

  • High School or equivalent
  • Previous customer service experience
  • 3 years of Automotive or truck parts related experience
  • Understands and can identify common commodity parts 
  • Able to perform accurate cycle-counts
  • Able to order and check-in parts orders
  • Intermediate Computer skills
  • Able to work independently
  • Mindset: A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Physical and Mental Demands:

The employee is frequently required to bend, squat, kneel, and crawl/lay on back; reach away from body or shoulder height; climb or balance; lift up to 75 pounds; push or pull; working in areas with fumes or airborne particles; vibration. 


What's In It For You? (The Perks & Benefits)

We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.


Ready to Drive Your Career Forward?

If you have a strong work ethic, a passion for learning, and are ready to contribute to a workplace where you are valued, we want to hear from you! 


JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.



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