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Replacement Rental Representative Jobs (NOW HIRING)

Hertz

Replacement Account Representative

Chicago, IL · On-site

$18/hr

The Replacement Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the ...

Hertz

Replacement Account Representative

Chicago, IL · Hybrid

$18/hr

The Replacement Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the ...

Bright Event Rentals

Rental Asset Analyst

Los Angeles, CA · On-site

$75K - $90K/yr

... replacement timing, and disposal recommendations. * Identify opportunities to automate recurring ... Every event represents something meaningful--a wedding, a celebration, a milestone, or a major ...

PEAK Event Services

Rental Asset Analyst

Woburn, MA · On-site

$75K - $900K/yr

... replacement timing, and disposal recommendations. * Identify opportunities to automate recurring ... Every event represents something meaningful--a wedding, a celebration, a milestone, or a major ...

Agency 8

Be Seen First

Outside Sales Representative

Baytown, TX · On-site

$45K - $50K/yr

... replacement parts, preventative maintenance programs, and equipment rental solutions. The ideal ... Represent the company professionally during customer visits and industry events. * Stay informed on ...

New

PIRTEK

Territory Sales Representative

Sacramento, CA · On-site

$55K - $75K/yr

... industrial hose replacement, is hiring for the position of Territory Sales Representative ... equipment rental, fleet maintenance, municipal, and industrial markets. No hydraulic hose ...

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All JobsReplacement Rental Representative Jobs

Replacement Rental Representative information

See salary details

$9

$18

$26

How much do replacement rental representative jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for replacement rental representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Replacement Rental Representative vs Rental Agent?

AspectReplacement Rental RepresentativeRental Agent
CredentialsDriver's license, customer service skillsReal estate license, customer service skills
Work EnvironmentVehicle-based, on-site customer interactionsOffice and on-site property visits
Industry UsageInsurance, vehicle, equipment rentalsReal estate, property rentals
Common Search IntentReplacing rental items, customer service in rentalsFinding rental properties, leasing

The Replacement Rental Representative primarily focuses on assisting customers with replacing rental items like vehicles or equipment, often working directly with clients and handling logistics. In contrast, a Rental Agent typically deals with leasing properties, guiding clients through rental agreements and property viewings. While both roles involve customer service and rental processes, their industries and specific responsibilities differ significantly.

What does a Replacement Rental Representative do?

A Replacement Rental Representative assists customers in obtaining temporary rental vehicles when their own cars are being repaired due to accidents or insurance claims. They coordinate with insurance companies, repair shops, and customers to ensure a smooth and efficient rental process. Their responsibilities include verifying coverage, selecting suitable rental vehicles, processing paperwork, and providing excellent customer service. This role requires strong communication and organizational skills to manage multiple cases at once.

What are the key skills and qualifications needed to thrive as a Replacement Rental Representative, and why are they important?

To succeed as a Replacement Rental Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with rental management software, reservation systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and a positive attitude help build trust and effectively resolve customer issues. These skills ensure smooth rental processes, customer satisfaction, and efficient coordination with clients and partners.

What are some common challenges faced by Replacement Rental Representatives and how can they be managed?

Replacement Rental Representatives often navigate high-volume customer interactions, especially when clients are dealing with vehicle accidents or insurance claims. Managing customer expectations and maintaining clear communication with insurance companies, body shops, and internal teams is crucial. Staying organized and adaptable helps representatives handle fluctuating workloads and resolve issues efficiently, ensuring a positive customer experience even in stressful situations.
More about Replacement Rental Representative jobs
What cities are hiring for Replacement Rental Representative jobs? Cities with the most Replacement Rental Representative job openings:
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What job categories do people searching Replacement Rental Representative jobs look for? The top searched job categories for Replacement Rental Representative jobs are:
Replacement Rental Representative jobs near you
Infographic showing various Replacement Rental Representative job openings in the United States as of July 2026, with employment types broken down into 20% Full Time, 75% Part Time, and 5% Contract. Highlights an 100% Physical job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Replacement Account Representative

The Hertz Corporation

Chicago, IL • Hybrid

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Hertz rating

6.2

Company rating: 6.2 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

141st of 171 rated vehicle equipment hire

Job description

Day in Life:

The Replacement Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the fleet company. Main responsibilities will be account management along with increasing revenue and market share. 

This rate for this position is $18 per hour.

What You'll Do:

  • Develop and maintain a thorough understanding of rental and fleet operating systems to effectively support daily operations.
  • Support Fleet Account Managers by applying critical thinking and problem-solving skills to resolve customer and operational issues.
  • Assist with the facilitation and coordination of new hire training classes for Fleet Account teams.
  • Provide support to fleet partners throughout the entire rental lifecycle, from reservation creation through final invoicing.
  • Collaborate as part of a diverse team dedicated to delivering premier service to both internal and external customers.
  • Identify, develop, and implement process improvements to streamline workflows and increase operational efficiency.
  • Communicate professionally with Vice Presidents, C-suite executives, and other key stakeholders within client organizations.

What We're Looking For:

  • High school diploma or GED required; associate or bachelor's degree preferred.
  • Demonstrated passion for delivering exceptional customer service.
  • Strong written and verbal communication skills with excellent grammar and professionalism.
  • Excellent organizational, critical thinking, and decision-making abilities, including effective time management and prioritization skills.
  • Proven ability to work independently and manage responsibilities with minimal supervision.
  • Proficient in Microsoft Office Suite, including Excel, PowerPoint, and Word.
  • Solution-oriented mindset with the ability to leverage analytical and customer service skills to resolve challenges effectively.
  • Strong ability to collaborate with internal and external stakeholders across multiple functions and geographic locations.
  • Flexible and adaptable, with the ability to perform effectively in dynamic and ambiguous environments.
  • Results-driven professional with strong problem-solving skills and the ability to make sound business decisions.
  • Goal-oriented with a demonstrated ability to work autonomously while meeting performance objectives.
  • Knowledge of Hertz Local Edition (HLE) operations and/or Hertz systems is a plus.
  • Hybrid work schedule at the Wheels office 3 days per week

What You'll Get:

  • 40% off any standard Hertz Rental  
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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