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Replacement Rental Representative Jobs (NOW HIRING)

Hertz

Replacement Account Representative

Chicago, IL · Hybrid

$18/hr

The Replacement Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the ...

Hertz

Replacement Account Representative

Chicago, IL · On-site

$18/hr

The Replacement Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the ...

Bright Event Rentals

Rental Asset Analyst

Torrance, CA · On-site

$75K - $90K/yr

... replacement timing, and disposal recommendations. * Identify opportunities to automate recurring ... Every event represents something meaningful--a wedding, a celebration, a milestone, or a major ...

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How much do replacement rental representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for replacement rental representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a replacement rental representative do?

A Replacement Rental Representative assists customers in obtaining temporary rental vehicles when their own cars are being repaired due to accidents or insurance claims. They coordinate with insurance companies, repair shops, and customers to ensure a smooth and efficient rental process. Their responsibilities include verifying coverage, selecting suitable rental vehicles, processing paperwork, and providing excellent customer service. This role requires strong communication and organizational skills to manage multiple cases at once.

What are the key skills and qualifications needed to thrive as a replacement rental representative, and why are they important?

To succeed as a Replacement Rental Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with rental management software, reservation systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and a positive attitude help build trust and effectively resolve customer issues. These skills ensure smooth rental processes, customer satisfaction, and efficient coordination with clients and partners.

What are some common challenges faced by replacement rental representatives and how can they be managed?

Replacement Rental Representatives often navigate high-volume customer interactions, especially when clients are dealing with vehicle accidents or insurance claims. Managing customer expectations and maintaining clear communication with insurance companies, body shops, and internal teams is crucial. Staying organized and adaptable helps representatives handle fluctuating workloads and resolve issues efficiently, ensuring a positive customer experience even in stressful situations.

What is the difference between Replacement Rental Representative vs Rental Agent?

AspectReplacement Rental RepresentativeRental Agent
CredentialsDriver's license, customer service skillsReal estate license, customer service skills
Work EnvironmentVehicle-based, on-site customer interactionsOffice and on-site property visits
Industry UsageInsurance, vehicle, equipment rentalsReal estate, property rentals
Common Search IntentReplacing rental items, customer service in rentalsFinding rental properties, leasing

The Replacement Rental Representative primarily focuses on assisting customers with replacing rental items like vehicles or equipment, often working directly with clients and handling logistics. In contrast, a Rental Agent typically deals with leasing properties, guiding clients through rental agreements and property viewings. While both roles involve customer service and rental processes, their industries and specific responsibilities differ significantly.

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Replacement Rental Representative jobs near you
Infographic showing various Replacement Rental Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Bilingual Replacement Rental Representative(French/English)

Remote

Enterprise Holdings
Travel Arrangement Services • 10K+ employees
Learn more about Enterprise Holdingsexternal

$18.90/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Enterprise Holdings rating

7.1

Company rating: 7.1 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

Job description

Bilingual (French/English) Replacement Rental Representative

The Support Services Division for Enterprise Mobility is excited to announce an opportunity for the position of Bilingual (French/English) Replacement Rental Representative within the Replacement Services team!

The Bilingual Replacement Rental Representative provides day-to-day account support serving as a liaison between branch personnel and insurance adjusters in their assigned area. This position focuses on providing excellent service to maintain strong relationships with accounts, support insurance replacement rental goals, improve customer service, reduce costs, and increase business.

This full-time position is a work from home opportunity with a schedule of Monday–Friday with a start time from 7:00am-8:00am CT. The pay for this position is $18.90/hr.

Four-week paid virtual training program

Monday through Friday, 8:00 AM to 5:00 PM CT

Attendance is required for the four-week training process

Comprehensive Benefits Package

  • Paid Time Off
  • Health, Dental, and Vision Insurance (30+ hours/week)
  • Life Insurance & Prescription Coverage
  • 401(k) with Company Match & Profit Sharing
  • Employee Discounts on Rentals, Car Purchases & More
  • Educational Assistance (for full-time employees)

Enterprise Mobility's Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information Management, Customer Service Metric Programs, North American Roadside Assistance, Sales Support, Mobility Development and Technical Support Helpdesks. This team consists of over 4,000 customer service professionals, support staff and management around the globe in 15 different countries with 70+ million customer contacts handled annually.

We are committed to a fair and transparent hiring process. Candidates should expect identity verification, video interviews, technical validation of skills, and verification of employment, education, and work authorization. Falsification of information, proxy interviewing, or misrepresentation of experience or location will result in disqualification.

Equal Opportunity Employer/Disability/Veterans #LI-REMOTE

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