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Replacement Rental Representative Jobs in Florida

Caliber

Customer Service Representative

Saint Augustine, FL · On-site

$14 - $19/hr

... coordinating Rental Car/Tow companies to provide one-stop service to all customers while ... Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile ...

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Caliber

Customer Service Representative

Cape Coral, FL · On-site

$14.25 - $19.50/hr

... coordinating Rental Car/Tow companies to provide one-stop service to all customers while ... Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile ...

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Replacement Rental Representative information

What does a replacement rental representative do?

A Replacement Rental Representative assists customers in obtaining temporary rental vehicles when their own cars are being repaired due to accidents or insurance claims. They coordinate with insurance companies, repair shops, and customers to ensure a smooth and efficient rental process. Their responsibilities include verifying coverage, selecting suitable rental vehicles, processing paperwork, and providing excellent customer service. This role requires strong communication and organizational skills to manage multiple cases at once.

What are the key skills and qualifications needed to thrive as a replacement rental representative, and why are they important?

To succeed as a Replacement Rental Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with rental management software, reservation systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and a positive attitude help build trust and effectively resolve customer issues. These skills ensure smooth rental processes, customer satisfaction, and efficient coordination with clients and partners.

What are some common challenges faced by replacement rental representatives and how can they be managed?

Replacement Rental Representatives often navigate high-volume customer interactions, especially when clients are dealing with vehicle accidents or insurance claims. Managing customer expectations and maintaining clear communication with insurance companies, body shops, and internal teams is crucial. Staying organized and adaptable helps representatives handle fluctuating workloads and resolve issues efficiently, ensuring a positive customer experience even in stressful situations.

What is the difference between Replacement Rental Representative vs Rental Agent?

AspectReplacement Rental RepresentativeRental Agent
CredentialsDriver's license, customer service skillsReal estate license, customer service skills
Work EnvironmentVehicle-based, on-site customer interactionsOffice and on-site property visits
Industry UsageInsurance, vehicle, equipment rentalsReal estate, property rentals
Common Search IntentReplacing rental items, customer service in rentalsFinding rental properties, leasing

The Replacement Rental Representative primarily focuses on assisting customers with replacing rental items like vehicles or equipment, often working directly with clients and handling logistics. In contrast, a Rental Agent typically deals with leasing properties, guiding clients through rental agreements and property viewings. While both roles involve customer service and rental processes, their industries and specific responsibilities differ significantly.

What are popular job titles related to Replacement Rental Representative jobs in Florida?

For Replacement Rental Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Replacement Rental Representative jobs in Florida look for?

The top searched job categories for Replacement Rental Representative jobs in Florida are:

What cities in Florida are hiring for Replacement Rental Representative jobs?

Cities in Florida with the most Replacement Rental Representative job openings:

Replacement Rental Representative jobs near you
Infographic showing various Replacement Rental Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Customer Engagement Rep

Pine Environmental Services

Tampa, FL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Job Title: Customer Engagement Representative

Reporting to: Branch Manager or Customer Service Manager

Status Non-Exempt

Purpose

The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts result in the growth of the Branch . In addition, this role will support our operations and outside sales team, as well as other offices and departments.

Comprehensive Benefits Package

At Pine Environmental Services, we believe our employees are our greatest asset. We are proud to offer a competitive and comprehensive benefits package that supports your health, well-being, and future, including:

  • 3 Weeks of Paid Time Off (PTO) to start

  • 401(k) with Company Match

  • Medical, Dental, and Vision Insurance

  • 8 Paid Company Holidays

  • Additional voluntary benefits and professional development opportunities

Primary Responsibilities

  • Intake customer inquiries for equipment rental, order status, and general questions.

  • Develop and issue quotes for our products and services.

  • Follow up on quotes, record in Pine’s database the outcome.

  • Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood.

  • Assist in branch sales and marketing efforts through outgoing phone calls and emails.

  • Communicate customer Order Confirmations and follow up upon delivery.

  • Update Pine’s database with details and Call-Off information.

  • Assist in scheduling delivery and pick-up of orders.

  • Assist in locating equipment and shipping logistics.

  • Help provide solutions when customers have issues.

  • Enter repair orders when needed.

  • Setup product replacement when needed.

  • Maintaining contract files and customer correspondence.

  • Record & investigate customer inquiries.

  • PO processing when necessary.

  • Billing/Invoicing customers.

  • Credit card processing when needed.

  • Promote a positive Health and Safety attitude / workplace.

  • Have a basic understanding of our equipment and how it’s used.

  • Keep a clean, organized well-maintained office.

  • Other duties as assigned.

Knowledge, Skills, Core Competencies

  • Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone.

  • Ability to think analytically, with focus on problem troubleshooting.

  • A flexible and strong team player that can work in a fast-paced environment.

  • Microsoft Office proficient.

Education/Expe rience

  • High School Diploma/GED or Higher

  • 2 years of Customer Service Experience, preferably in the environmental/safety or rental field

Environment

This is a non-safety sensitive position . Employee will be in an office environment. Employee will bend, walk, stand and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted .

Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment

#PineHP

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